Delta MGX?
Jul 21, 2016, 9:57 am
#2
Join Date: May 2009
Location: Singapore
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Posts: 1,224
Jul 21, 2016, 9:58 am
#3
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A Google search was of no help here so turning to the experts. Have see. Delta banners with "Welcome MGX" in both PEK and MCO I the last week. The PEK ground staff were wearing buttons saying "rate me a 5" or something similar so wondered if it's a new ground handling vendor. Surprised as both stations are primarily/exclusively mainline. Any insight?
Jul 21, 2016, 10:53 am
#4
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As others have said, it's an internal Microsoft conference held in Atlanta each year. Given the location, Delta plays a disproportionately large role in getting employees there, particularly from Asia Pacific.
The "Rate Me 5" buttons are unrelated and I saw them throughout Asia a few weeks ago, particularly at contract out stations. They're pretty obnoxious - whoever thought this genius idea up doesn't understand the point of customer service surveys is to get objective and unbiased feedback to improve. Whoever is responsible for administering the surveys at Delta should put a stop to these being used - it cheapens the customer service experience to feel like a car dealership or appliance delivery company, and potentially skews the numbers on the survey results making them harder to compare across stations.
The "Rate Me 5" buttons are unrelated and I saw them throughout Asia a few weeks ago, particularly at contract out stations. They're pretty obnoxious - whoever thought this genius idea up doesn't understand the point of customer service surveys is to get objective and unbiased feedback to improve. Whoever is responsible for administering the surveys at Delta should put a stop to these being used - it cheapens the customer service experience to feel like a car dealership or appliance delivery company, and potentially skews the numbers on the survey results making them harder to compare across stations.
Jul 21, 2016, 11:05 am
#5
Join Date: May 2009
Location: Singapore
Programs: Show me the points!
Posts: 1,224
As others have said, it's an internal Microsoft conference held in Atlanta each year. Given the location, Delta plays a disproportionately large role in getting employees there, particularly from Asia Pacific.
The "Rate Me 5" buttons are unrelated and I saw them throughout Asia a few weeks ago, particularly at contract out stations. They're pretty obnoxious - whoever thought this genius idea up doesn't understand the point of customer service surveys is to get objective and unbiased feedback to improve. Whoever is responsible for administering the surveys at Delta should put a stop to these being used - it cheapens the customer service experience to feel like a car dealership or appliance delivery company, and potentially skews the numbers on the survey results making them harder to compare across stations.
The "Rate Me 5" buttons are unrelated and I saw them throughout Asia a few weeks ago, particularly at contract out stations. They're pretty obnoxious - whoever thought this genius idea up doesn't understand the point of customer service surveys is to get objective and unbiased feedback to improve. Whoever is responsible for administering the surveys at Delta should put a stop to these being used - it cheapens the customer service experience to feel like a car dealership or appliance delivery company, and potentially skews the numbers on the survey results making them harder to compare across stations.