Chris Elliott double smackdown on DL today
Jun 29, 2016, 8:43 pm
#31
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Jun 29, 2016, 10:41 pm
#32
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Why do you people who despise CE go to his site, sign up for his emails, etc. then disparage him? You are supporting his business, like it or not. More clicks, more views, higher ad rates.
Jun 30, 2016, 7:37 am
#33
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Jun 30, 2016, 9:01 am
#34
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I don't despise him as sometimes he does help folks who deserve it. He just overdoes it with his blind bias that the customer is never wrong, and the big corporation should always pay up to make the little guy whole.
In the case of the customer who apparently bought an E fare, Chris thinks it's terribly unfair. I think it's tough you-know-what. I will never buy one personally, and if my corporation tries to make me buy one I will decline to travel.
David
Jul 1, 2016, 11:52 am
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He just overdoes it with his blind bias that the customer is never wrong, and the big corporation should always pay up to make the little guy whole.
In the case of the customer who apparently bought an E fare, Chris thinks it's terribly unfair. I think it's tough you-know-what.
In the case of the customer who apparently bought an E fare, Chris thinks it's terribly unfair. I think it's tough you-know-what.
Jul 1, 2016, 4:47 pm
#36
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But for everyday consumers, such as the folks who write in to Elliott, they're buying run of the mill tickets directly from the airline. The rules there are clear and pretty consistent across all the major players - nonrefundable tickets cannot be refunded, only changed, and usually with a fee and of course the fare difference.
[...]
AFAIK this is not unique to Delta.
[...]
AFAIK this is not unique to Delta.
Indeed, B6 does exactly that. A non-refundable credit can be issued to the travel bank of the purchaser instead of the traveler.
Jul 1, 2016, 10:01 pm
#37
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While it's not unique to DL, and I agree when you purchase the ticket you should know the rules, there's a reasonable argument that the policy of the majors is an unfair one, and credits should be allowed to go back to the original purchaser.
Indeed, B6 does exactly that. A non-refundable credit can be issued to the travel bank of the purchaser instead of the traveler.
Indeed, B6 does exactly that. A non-refundable credit can be issued to the travel bank of the purchaser instead of the traveler.
Jul 1, 2016, 11:26 pm
#38
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If the whining customer bought the E fare from someone other than Delta then all bets are off as to whether he was informed of the limitations at time of purchase.
That said, Elliott should have down his homework and reported the story with real facts rather than ......... In the past year or so the utility of his blog has dropped dramatically. I follow on facebook and occasionally comment; I did comment this time on the E fare whiner article.
That said, Elliott should have down his homework and reported the story with real facts rather than ......... In the past year or so the utility of his blog has dropped dramatically. I follow on facebook and occasionally comment; I did comment this time on the E fare whiner article.
Jul 2, 2016, 11:15 am
#39
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B6 operates differently than DL under the hood. On DL, when you cancel a non-refundable itinerary, the ticket itself remains valid for its original duration (1 year from purchase), and you are effectively making a change to it when you use the remaining funds. On B6, the funds are transferred to a "travel bank" (sort of like a gift card account), and you have 1 year from cancellation (another improvement over DL) to use the funds.
Jul 2, 2016, 4:39 pm
#40
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In my case, I as the purchaser called in to cancel and they asked me where I wanted the credit applied.
B6 operates differently than DL under the hood. On DL, when you cancel a non-refundable itinerary, the ticket itself remains valid for its original duration (1 year from purchase), and you are effectively making a change to it when you use the remaining funds. On B6, the funds are transferred to a "travel bank" (sort of like a gift card account), and you have 1 year from cancellation (another improvement over DL) to use the funds.
B6 operates differently than DL under the hood. On DL, when you cancel a non-refundable itinerary, the ticket itself remains valid for its original duration (1 year from purchase), and you are effectively making a change to it when you use the remaining funds. On B6, the funds are transferred to a "travel bank" (sort of like a gift card account), and you have 1 year from cancellation (another improvement over DL) to use the funds.
Seriously, though, it makes a lot of sense. I assume they have some way to verify that the person calling in to cancel is also either the passenger or purchaser, especially if the request is to credit the travel bank of the purchaser, whose name/information might not be tied to the ticket?
While very rare, I could see a situation where a similarly named relative (assuming B6 checks against the name on the purchasing CC) with a grudge calls in to cancel a ticket and convinces the agent to place the credit in their account, then spends the credit before the original pax realizes their ticket has been cancelled.