Compensation for 2+ hr delay due to crew rest?
#1
Original Poster
Join Date: Nov 2008
Location: ATL
Programs: DL Gold Medallion, AA
Posts: 347
Compensation for 2+ hr delay due to crew rest?
I'm booked on an 8:00 ABQ to ATL, and didn't see the delay email until I got up 4:30. Apparently due to weather in ATL last night, the inbound was late, and this morning's departure has been delayed 2 hrs and 10 min. so far because of crew rest regulations. Normally, It wouldn't be a problem, but now I'll miss the shuttle from the airport. Is this a situation where commpensation is due?
#4
Join Date: Oct 2004
Location: Anywhere but home
Programs: UA 1K/MM, DL GM/MM, HH Dia, PC Plat, MR Gold, ALL Sil,
Posts: 4,552
#5
Join Date: Jul 2012
Location: Western Wisconsin
Programs: DL DM, HH Devalued Diamond, Hertz President's Club
Posts: 800
even if it were not a weather delay, I would feel petty going to them for miles on a 2 hour delay....things happen, flights get delayed. Delta delays so few flights that I cannot stress over it
#6
Join Date: Apr 2016
Posts: 1,885
I had the same situation last night. If I am going to submit a complaint and look for Delta to throw a few miles my way, I have certain criteria I look at. Was the root cause Delta's fault, did Delta handle the situation poorly, and was it a meaningful amount of time you lost? Unless the answer is yes to all three, no complaint is warranted. The answer is no to the first two and marginal on the last one. In fact, I thought Delta did an outstanding job of handling IRROPs yesterday.
#7
Join Date: Nov 2013
Location: MSP
Programs: Delta PM, United Silver, Hilton Diamond, Marriott Gold, National Exec Elite
Posts: 303
I never got a delayed notice on my MSP-BZN last night until 920. We had a 10PM departure. I happened to look just prior to leaving after my wife asked if I was getting an Upgrade. Flight was delayed 2HRS 50 Min. Left MSP at 1250 and arrived at BZN at 156AM. Since it was weather it's unavoidable
#8
Join Date: May 2015
Posts: 2,881
Compensation just for a delay isn't considered until 3 hours late. As always, I recommend asking for compensation after you get to your final destination because you will have more info that will encourage you or discourage you from asking for compensation. Maybe you're delayed 5 hours in the end, or maybe you get to your destination early. Also, airport agents can't issue as much compensation as customer care. Anything under 3 hours is futile.
#9
Join Date: May 2015
Posts: 2,881
I never got a delayed notice on my MSP-BZN last night until 920. We had a 10PM departure. I happened to look just prior to leaving after my wife asked if I was getting an Upgrade. Flight was delayed 2HRS 50 Min. Left MSP at 1250 and arrived at BZN at 156AM. Since it was weather it's unavoidable
#10
Join Date: Mar 2012
Location: MSP
Programs: None that I am proud of anymore
Posts: 571
If you were referring to the MSP WX yesterday only float planes that could
water taxi up the Minnesota River to the SD border and take a quick hop
over to the Missouri River to complete the journey would be eligible for any
compensation. So how bad was the weather ? Well usually you have something
like a small bucket of water splashed on you well there were places where
the water was coming down in 55 gallon barrels - something on the order
of a dam busting not quite like Texas floods but substantial.
But be that as it may - WX related compensation is rarely granted.
Now if your checked baggage arrived by canoe in the claim area after 20
minutes good golly go for the miles why of course ! It is election season
"Tippy Canoe and Tyler too" !
Some humor to tame the quest for Skymiles compensation !
water taxi up the Minnesota River to the SD border and take a quick hop
over to the Missouri River to complete the journey would be eligible for any
compensation. So how bad was the weather ? Well usually you have something
like a small bucket of water splashed on you well there were places where
the water was coming down in 55 gallon barrels - something on the order
of a dam busting not quite like Texas floods but substantial.
But be that as it may - WX related compensation is rarely granted.
Now if your checked baggage arrived by canoe in the claim area after 20
minutes good golly go for the miles why of course ! It is election season
"Tippy Canoe and Tyler too" !
Some humor to tame the quest for Skymiles compensation !
#11
Join Date: Nov 2015
Location: CLE
Programs: DL GM, Hilton Silver, IHG Platinum
Posts: 198
I never got a delayed notice on my MSP-BZN last night until 920. We had a 10PM departure. I happened to look just prior to leaving after my wife asked if I was getting an Upgrade. Flight was delayed 2HRS 50 Min. Left MSP at 1250 and arrived at BZN at 156AM. Since it was weather it's unavoidable
#12
Join Date: May 2015
Posts: 2,881
#13
Join Date: Sep 2003
Location: Long Beach, CA
Programs: DL DM
Posts: 5,292
#14
Join Date: Nov 2015
Location: CLE
Programs: DL GM, Hilton Silver, IHG Platinum
Posts: 198
I did say it seems to be delayed and it's been delayed each time I take it. I haven't actually investigated if it's delayed a lot just that every time I take it there's a delay, and coming from east coast time to mountain time even a short delay makes for an arrival that feels REALLY LATE!