How To Request Your Complimentary Delta Comfort+ Upgrade: E-Mail Message From Delta
Jun 3, 2016, 10:21 am
#1
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How To Request Your Complimentary Delta Comfort+ Upgrade: E-Mail Message From Delta
DL must be getting complaints about the new C+ "upgrade" procedures. I got an email today about how to do it, stressing that you must check the box. It repeats the language that you could get a middle seat.
It must be a general email blitz. I don't currently have any ticketed coach segments, so I don't think this could be targeted.
It must be a general email blitz. I don't currently have any ticketed coach segments, so I don't think this could be targeted.
Jun 3, 2016, 10:23 am
#2
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How To Request Your Complimentary Delta Comfort+ Upgrade
Just received an email with remedial instructions on how to request C+ UG.
Do you suppose they are having trouble selling the concept to those of us who do not want to risk ending up in a middle seat? Sort of ironic that, when you click through to the instruction page, the focal part of the image there shows aisle and window occupied with only center seat available.
So, a middle seat is a premium experience. It must be true, since I read it on the internet. 
More instructions:
BTW, if you don't wish to risk a middle seat, go to your profile on DL.com, open the MEDALLION® COMPLIMENTARY UPGRADE REQUESTS link and make sure the box for requesting C+ UGs is not checked.
Do you suppose they are having trouble selling the concept to those of us who do not want to risk ending up in a middle seat? Sort of ironic that, when you click through to the instruction page, the focal part of the image there shows aisle and window occupied with only center seat available.
"All seats in Delta Comfort+ are part of our premium experience. Aisle, middle, or window seats will be assigned based on availability."
More instructions:
WHAT TO KNOW ONCE YOU’VE REQUESTED AN UPGRADE:
• If you have selected upgrade eligibility for both First Class and Delta Comfort+, you will be upgraded to the most premium option available. If you’re upgraded to Delta Comfort+, you’ll still be on standby for First Class upgrades.
• If no upgrades to Delta Comfort+ are available, you’ll be placed on standby for an upgrade. You may view your spot on the standby list in My Trips or in the Fly Delta App upon check-in.
• Following an upgrade, you can always select another available seat in the same class of service via the seat map. Once upgraded to Delta Comfort+, you will not be able to revert back to your Main Cabin seat via the seat map.
• Medallion members will continue to enjoy access to Complimentary Upgrades to Delta Comfort+ while maintaining the same clearance priority.
• If you have selected upgrade eligibility for both First Class and Delta Comfort+, you will be upgraded to the most premium option available. If you’re upgraded to Delta Comfort+, you’ll still be on standby for First Class upgrades.
• If no upgrades to Delta Comfort+ are available, you’ll be placed on standby for an upgrade. You may view your spot on the standby list in My Trips or in the Fly Delta App upon check-in.
• Following an upgrade, you can always select another available seat in the same class of service via the seat map. Once upgraded to Delta Comfort+, you will not be able to revert back to your Main Cabin seat via the seat map.
• Medallion members will continue to enjoy access to Complimentary Upgrades to Delta Comfort+ while maintaining the same clearance priority.
Jun 3, 2016, 10:25 am
#3
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My thread on this beat yours by two minutes.
Jun 3, 2016, 10:28 am
#5
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Below that, there are also some instructions about setting your upgrade preferences in your profile.
Jun 3, 2016, 10:30 am
#6
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Nope. I'm a PM and I got the email, but mine said Platinum instead of Diamond.
Jun 3, 2016, 10:31 am
#7
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Jun 3, 2016, 10:35 am
#8
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Mine provided more information and took longer to compose.
But, I sense we have the same underlying belief. DL must be having trouble selling the concept that a few inches of extra knee room and a free drink is a premium, upgraded experience that somehow offsets the agonizing, soul-crushing experience of a DL middle seat.
Their best hope is that their marketing will be effective in luring in unsuspecting newbies who do not have the experience to know better.
I, in contrast, will continue to strive to maintain my record of never having had to experience C+.
But, I sense we have the same underlying belief. DL must be having trouble selling the concept that a few inches of extra knee room and a free drink is a premium, upgraded experience that somehow offsets the agonizing, soul-crushing experience of a DL middle seat.
Their best hope is that their marketing will be effective in luring in unsuspecting newbies who do not have the experience to know better.
I, in contrast, will continue to strive to maintain my record of never having had to experience C+.
Jun 3, 2016, 10:35 am
#9
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Jun 3, 2016, 10:38 am
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Jun 3, 2016, 10:42 am
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Jun 3, 2016, 10:56 am
#15
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Sorry, I'm posting from a device and can't easily copy from email.