WesTraveller

[QUOTE=

DELTA - if you're reading this post - please, please, please train your agents better. The fact the one's working the DM line aren't informed about your benefits to medallions is scary for your business. These are your elite customers, treat them as such. Get them educated agents at a minimum.[/QUOTE]


Something tells me that possibly Delta doesn't train their agents in certain areas to prevent us saavy travelers from benefiting from this rule. They wouldn't have to constantly train their agents if they didn't change the policy to things every year.

I was on an award ticket for this summer, where one leg was in the main cabin, but we got a complimentary upgrade to C+ (WU). When I called to make a change, I was told that because I got the upgrade to C+, that I was no longer eligible for an upgrade to first. I was surprised to hear this, and asked this international reissue agent to please make sure of that. She came back approximately three minutes later to say that I was still waitlisted for an upgrade to first. So, I was not sure what to think of this, whether this agent assumed this, or this was a sign for things to come in the medallion complimentary upgrade policy.

nikitta28

This has happened to me and I've gotten burned (my own fault) the problem being you don't always have 3 hours to spend on the phone HUACA and asking for supervisors for a SDC after clearing with a RUC for a D1

KDCAflyer

I always preface SDC requests with the official policy, and a mention that they might need to do a manual reissue to make it work. When I started adding that second part, the need to HUCA when doing a SDC dropped significantly.

I think most agents are trained to accept what the system spits out, and don't even consider manual overrides, unless prompted, or they completely run out of options.

okamsrazor

You would standby for your originally paid class of service and be waitlisted for the upgrade. As many time as you 'huaca' that should be the answer.

appleguru

Based on everything I've been taught here... This is wrong.

Instrument supported upgrades should be treated no different than "paid first" for SDC; i.e. You get to SDC into any open F seat.

rylan

I believe this was even stated from a DL rep several years ago with regards to upgrade instruments (certs/mile) where if it is cleared in advance, then the ticket should be treated like F for SDC purposes.

TrojanTraveler

This happens often, it's been happening for awhile, and it gets worse. DL is not so stupid to not be aware of this. They just don't care.

mother-

Did the book a crappier-than-wanted connection to grab RP/OP space and then SDC thing, and ran into the wonderful confidently-wrong routine from the DM desk.

First call: "No sir 32 minutes isn't a legal connection, so you'll need to just go to the gate when you get into the airport."

HUCA: No mention of an illegal connection but now "this will be in coach on the new flight because there is no upgrade space [OP] available on the new flight"

I pushed, and they "did me a favor" of forcing open OP and reissuing... Which cracks me up because the new flight is marketed as F not J.

PS When did they stop telling you which RES center on the receipt?

MSPeconomist

This is wrong when a passenger has already confirmed instrument supported upgrades. It would be true if free elite upgrades were involved.

MSPeconomist

This one really was a favor, presumably at the expense of some other elite. For free elite upgrades, even if confirmed on all segments, when you SDC, you SDC into coach assuming that your coach fare class is available and then go on the waitlist for a free elite upgrade on the new flight(s).

mother-

You feeling OK? That is what RUCs clear into on a Biz marketed flight...