RUC request processing and upgrade list
May 10, 2016 | 3:17 pm
#1
Original Poster
Join Date: Nov 2008
Programs: DL PM, MM; Marriott Plat
Posts: 462
RUC request processing and upgrade list
I have two flights tomorrow where I do not stand a chance to get upgraded but decided to use a RUC to get a better shot. Called the PM desk and the representative said she applied the RUC but it would be waitlisted (of course) and if it was used on only one flight, it was gone. Half hour later, checked the upgrade lists and I have not moved up at all. Should I worry about the RUC being correctly in the system? First flight is on SkyWest if that matters.
Thanks.
Thanks.
May 10, 2016 | 3:24 pm
#2
Join Date: Nov 2009
Programs: DL DM 1MM
Posts: 3,561
I have two flights tomorrow where I do not stand a chance to get upgraded but decided to use a RUC to get a better shot. Called the PM desk and the representative said she applied the RUC but it would be waitlisted (of course) and if it was used on only one flight, it was gone. Half hour later, checked the upgrade lists and I have not moved up at all. Should I worry about the RUC being correctly in the system? First flight is on SkyWest if that matters.
Thanks.
Thanks.
May 10, 2016 | 3:31 pm
#3
Original Poster
Join Date: Nov 2008
Programs: DL PM, MM; Marriott Plat
Posts: 462
Re checking in fixed it for the first flight, not the second. The second has a weird comment though right above the link for checking the upgrade list -
Upgrade Status: Upgrade Waitlisted
But I am still where I was on the list.
Upgrade Status: Upgrade Waitlisted
But I am still where I was on the list.
May 10, 2016 | 3:57 pm
#4
Join Date: Nov 2009
Programs: DL DM 1MM
Posts: 3,561
May 10, 2016 | 4:05 pm
#5
Join Date: Dec 2014
Location: home airport RSW
Programs: DM, 1MM, Marriott Life Plat- Titanium, ***Princess Status***
Posts: 875
Sometimes I have to call 3 times. When you're on the phone you can always ask who else is using a RUC in front of you. Sometimes it'll help ease your mind to know "theres 1 DM with a RUC in front of you." If you want to post route/time/current UG list/amount of seats open in F we can give you a better idea of where you stand.
May 10, 2016 | 4:23 pm
#6
Join Date: Jul 2012
Posts: 1,079
I would call and ask the agent to check to see if it has been processed properly. I usually tell them that I have had them processed incorrectly the first time and just want to check. Frequently the agent tells me some step was omitted and that it is now fixed.
mnbp above is completely correct - To correctly apply an RUC takes about 10 obscure not automated manual steps, and there's no verification the steps are all done correctly. - it is one of the worst things in the Delta FF program.
mnbp above is completely correct - To correctly apply an RUC takes about 10 obscure not automated manual steps, and there's no verification the steps are all done correctly. - it is one of the worst things in the Delta FF program.
May 10, 2016 | 4:29 pm
#7
Original Poster
Join Date: Nov 2008
Programs: DL PM, MM; Marriott Plat
Posts: 462
Route is PSC-MSP-BOS, flts 4714, 848 on 5/11. Right now I am on the upgrade list for 4714 twice, at #1 and #5. I am #8 for 3 seats on 848. I was #8 before I called to use the RUC, but the call caused the additional message about being waitlisted on the trip screen for 848. Still somewhat confused. Guess I will have to call.
May 10, 2016 | 5:10 pm
#8
Join Date: Jul 2012
Posts: 1,079
You could also tweet @Delta. They have been good about fixing stuff like this quickly for me in the past. If you are on the list twice, something is almost certainly messed up. You should see two seat maps for each flight, one that shows your current seat and another that shows FC but does not let you select a seat.
May 10, 2016 | 5:15 pm
#9
Original Poster
Join Date: Nov 2008
Programs: DL PM, MM; Marriott Plat
Posts: 462
Called back and got a great phone agent who was able to straighten things out and after checking back in when she was done, I am now at the top of both lists. I love this forum for the advice, help and information.