@DeltaAssist is moving over to @Delta on Twitter
Apr 7, 2016, 1:59 pm
#16
Join Date: Nov 2010
Location: BNA/SAN
Programs: DL PM 1.5 MM , Hilton Diamond, Marriott Lifetime Plat
Posts: 754
Have you tried just sending the DM?
https://support.twitter.com/articles/14606
I would guess Delta has this option enabled, although who knows, but it seems worth a try.
https://support.twitter.com/articles/14606
I would guess Delta has this option enabled, although who knows, but it seems worth a try.
Apr 15, 2016, 6:33 pm
#17
Join Date: Oct 2009
Location: SAT
Programs: Delta DM, Marriott Titanium, Hilton Gold (LT), Nat EL Exec, Hertz PC
Posts: 625
I used to sing praise upon the twitter team at DL, but of the past three contacts (two SDC requests and an RUC application to a one way flight) two of them resulted in a reply asking me to call the DD (the RUC and one of the SDC).
"I'm in flight and cannot call. That's why I sent the DM. "
[no reply]
The third time, no issues.
No idea what happened to that group.
"I'm in flight and cannot call. That's why I sent the DM. "
[no reply]
The third time, no issues.
No idea what happened to that group.
Apr 15, 2016, 10:05 pm
#18
Join Date: Sep 2015
Location: XXX and sometimes YYY
Programs: DL DM, Hilton DM
Posts: 440
I have used the "new" twitter a lot this past week. I only have two ideas to what I have experienced...The new twitter is now just an algorithm that looks for key words and then sends common responses... or SKYNET has taken over and they are looking for Sarah Connor..
Apr 23, 2016, 12:58 pm
#20
Join Date: Nov 2010
Location: BNA/SAN
Programs: DL PM 1.5 MM , Hilton Diamond, Marriott Lifetime Plat
Posts: 754
Not impressed with the move from @DeltaAssist. Tried twice over the past week to SDC for different flights. In both instances I had to tweet to @Delta to have them answer my DM.
On the latest attempt they told me I had to wait until 24 hours before the flight I wanted before I could request a SDC. Gave up and called the Diamond line who was helpful and got me a better flight.
On the latest attempt they told me I had to wait until 24 hours before the flight I wanted before I could request a SDC. Gave up and called the Diamond line who was helpful and got me a better flight.
Apr 23, 2016, 1:06 pm
#21
Join Date: Sep 2003
Location: Long Beach, CA
Programs: DL DM
Posts: 5,292
I would agree that what used to be a great service is now pretty much worthless. I asked a simple question for a record locator number last night. The answer came four hours later with no answer and erroneous information. Wonder what happened? Used to be great
Apr 23, 2016, 1:18 pm
#22
Join Date: Jan 2015
Programs: delta dm
Posts: 1,677
My assessment is that people were getting too good of service and it was too much in the customers favor and bad for deltas bottom line. Delta then lowered the boom.
Apr 23, 2016, 10:55 pm
#23
Join Date: Jun 2014
Location: CA
Programs: DL DM, AA Gold
Posts: 223
May 10, 2016, 5:06 am
#25
Join Date: Sep 2003
Location: Long Beach, CA
Programs: DL DM
Posts: 5,292
So non-existent that I wonder if it is even humans manning the Twitter service. IMO this was one area where DL was stellar with customer service. Now it seems to be a joke....long wait times and odd answers to questions that weren't asked. Pitiful. In reality, DL should just shut it down...it is more frustrating than helpful.
May 26, 2016, 6:49 pm
#27
Join Date: Jul 2006
Location: Earth (non-US)
Programs: NW Gold->CO->UA->DL PM
Posts: 1,339
Here's hoping that's an accurate anecdote, and it holds.
May 27, 2016, 12:39 pm
#29
Join Date: Jan 2012
Location: MSP
Programs: Marriott LT Titanium, UA Silver (via Marriott)
Posts: 642
Twitter does not have "burner accounts". You have to subscribe. You could make an email address specifically for this, though, if you're worried about personal info or things of that nature.
May 27, 2016, 12:45 pm
#30
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,931
On a lark I Googled for this and it seems at least in 2009 there were anonymous twitter services for the purpose of tweeting something you didn't want attributed to you, but that wouldn't really work for this purpose.For those who don't want a social networking presence I would follow one of the suggestions from the last time this subject came up and set up a one-off Twitter account (either with your email, or a new one-off email, or the plussed addressing suggestion I made) that you only ever use to communicate with @Delta via direct messages.