boeingguy1

Hi All,

I have a very strange situation. I have the Delta Gold Amex specifically for the purpose of accessing the SkyClub for $29. I've tried the card at four different skyclubs - LGA, JFK, TPA and FLL with the same result: the card can't be processed by the delta system.

The card itself works *everywhere* else but for some reason can't be processed at the skyclubs for the $29 payment. I've even requested a new card from AmEx, which gave me the same result. When I talked to AmEx about the problem, they insist its a Delta issue due to the fact that the card works everywhere with the exception of the skyclub.

The card is registered to my name, and appears when i login to both delta.com and american express' website. This seems to be an issue with the skyclub system itself. Has anyone experienced this or can anyone offer help?

SCEflyer

I have experienced this a few times in the main club at DTW. The rep will first try to use a different POS terminal, and if that is unsuccessful he/she will then manually enter the card number, which has always worked when all else failed.

jrkmsp

I ran into this in SEA a few years ago after coming in from China as an FO. The agent took pity on me and let me in, gratis. It was actually the trip that pushed me from FO to GM, so that might have helped too.

boeingguy1

The agents have tried manually entering the card for me as well, to no avail.

blondeterp

Wait, I can access the SC for $29 with my delta Amex? How did I not know this!

Felixishim

for Gold or Plat Delta Amex, yea

jdrtravel

That sounds really frustrating. If you can't get anywhere through escalating this at either company you might want to try changing the card to a whole new account. Since you have gold, you could upgrade to platinum and this might do the trick. Personally I think the platinum card is a much better value. It has a higher annual fee ($195) but with that comes two valuable benefits you are not getting with the gold card:

1) Annual companion certificate--so you are basically getting one domestic Y ticket a year for $195. I have used this every year and on flights that are over $400, so you certainly get your money back.

2) 10,000 MQM bonus at $25K and $50K spend.

Personally I don't see any reason to have the gold card, and this might also resolve your issue. Make sure that they give you a new account number when reissuing.