C+ in name only?
Aug 1, 2015, 10:56 pm
#1
Original Poster
Join Date: Apr 2006
Location: west TX
Programs: Delta gold, United silver
Posts: 187
C+ in name only?
Flew FLL-MSP yesterday, rows 10-14 marked C+. Flight attendant handed out snack basket to rows 10-12 and stopped. When I asked why, she said the gate agent told her no one in rows 13-14 had paid for C+ so the FAs were not to give them snack basket or free drinks. She said this happened all the time on planes with 5 rows of C+. I'd never seen it before.
Thoughts?
Thoughts?
Aug 2, 2015, 6:46 am
#3
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Were the seats marketed as C+ on the website when you selected them? If not, you are SOL. If they were and you didn't pay for them, there's nothing due you, but it is certainly worth a note to DL and possibly to DOT.
If the seats aren't marketed as C+, the fact that there's a sticker on the OH isn't really relevant (although a bit stupid as it's easily fixed if DL doesn't intend for the seats to be C+).
If the seats aren't marketed as C+, the fact that there's a sticker on the OH isn't really relevant (although a bit stupid as it's easily fixed if DL doesn't intend for the seats to be C+).
Aug 2, 2015, 7:09 am
#5
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Join Date: May 2005
Location: PIT
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Posts: 15,408
Wow, Realllllllly?!? That seems way over the top.
That said, what do they do when there's, for example, a row of 3X3, ABC-DEF. AC & DF have paid C+ pax and/or upper level Medallions. The B & E seats have people they just stuck there to fill up the cabin. How do they handle the free stuff for B & E?
That said, what do they do when there's, for example, a row of 3X3, ABC-DEF. AC & DF have paid C+ pax and/or upper level Medallions. The B & E seats have people they just stuck there to fill up the cabin. How do they handle the free stuff for B & E?
Aug 2, 2015, 7:54 am
#6
Join Date: Sep 2003
Location: Long Beach, CA
Programs: DL DM
Posts: 5,292
Why don't I stop at the gas station tomorrow morning and pick up a .35 package of goldfish crackers and mail them to the OP?
Ridiculous.
Reconfigured C+ Isn't rolled out on the fleet yet. OP didn't pay for it. Suck it up.
Aug 2, 2015, 9:19 am
#7
Join Date: Jan 2010
Programs: AA Plat 2MM/UA G MM/DL MM DM 2015/BA Silver/Hyatt Diamond
Posts: 3,103
The website touts all the creature comforts of C+. You get on a plane and sit in a seat with the C+ logo isn't it a reasonable expectation to get C+ service? The FA may have been "correct" but really?
Aug 2, 2015, 9:49 am
#8
Join Date: Sep 2003
Location: Long Beach, CA
Programs: DL DM
Posts: 5,292
OP got exactly what they paid for (and more - extra legroom).
Aug 2, 2015, 9:57 am
#10
Join Date: Jul 2014
Location: Anywhere with mountains
Programs: DL PM, Hertz 5*, SPG
Posts: 328
Sounds like OP got what was paid for. That being said, there is still a lot of confusion by DL staff about C+. Last week, we flew SLC-ORD in genuine C+ (comped to me and family as PM). The snack basket was catered in the drink cart, but FA just gave C+ the regular snack choices, then took the basket and only passed it in F.
Aug 2, 2015, 10:52 am
#11
Join Date: Dec 2014
Posts: 1,880
Wow, Realllllllly?!? That seems way over the top.
That said, what do they do when there's, for example, a row of 3X3, ABC-DEF. AC & DF have paid C+ pax and/or upper level Medallions. The B & E seats have people they just stuck there to fill up the cabin. How do they handle the free stuff for B & E?
That said, what do they do when there's, for example, a row of 3X3, ABC-DEF. AC & DF have paid C+ pax and/or upper level Medallions. The B & E seats have people they just stuck there to fill up the cabin. How do they handle the free stuff for B & E?
As Delta begins to market these seats as C+ on the seat plan, Delta will begin to offer C+ service to these seats.
Clear now?
Aug 2, 2015, 11:01 am
#13
Join Date: Aug 2006
Location: SJC
Programs: DL PM MM, Marriott Titanium
Posts: 3,276
Flew FLL-MSP yesterday, rows 10-14 marked C+. Flight attendant handed out snack basket to rows 10-12 and stopped. When I asked why, she said the gate agent told her no one in rows 13-14 had paid for C+ so the FAs were not to give them snack basket or free drinks. She said this happened all the time on planes with 5 rows of C+. I'd never seen it before.
Thoughts?
Thoughts?
Aug 2, 2015, 11:04 am
#14
Join Date: Jan 2001
Location: Somewhere I've Driven To
Programs: HiltonHonors, IHG Hotels, DL Skymiles
Posts: 2,070
The GA should have been more clear / accurate with his/her choice of words. What the GA meant to say is that while the seats have been physically converted to C+ seating, the seats were not yet being marketed as C+, and therefore the people sitting in them had no reasonable expectation they should receive C+ benefits.
As Delta begins to market these seats as C+ on the seat plan, Delta will begin to offer C+ service to these seats.
Clear now?
As Delta begins to market these seats as C+ on the seat plan, Delta will begin to offer C+ service to these seats.
Clear now?
Really?, as if people are not confused enough. How can you tell someone the seats have been converted to C+ but the amenities are not included? Then don't convert them at all until it's kosher all the way around.
Aug 2, 2015, 11:09 am
#15
Join Date: Sep 2010
Location: DCA
Programs: AA Plat Pro, DL GM, Marriott LTP
Posts: 563
Flew FLL-MSP yesterday, rows 10-14 marked C+. Flight attendant handed out snack basket to rows 10-12 and stopped. When I asked why, she said the gate agent told her no one in rows 13-14 had paid for C+ so the FAs were not to give them snack basket or free drinks. She said this happened all the time on planes with 5 rows of C+. I'd never seen it before.
Thoughts?
Thoughts?