iOS App Seat Map Issues
Apr 15, 2015, 2:52 am
#1
Original Poster
Join Date: Jun 2010
Location: ATW
Programs: Delta Skymiles Diamond Medallion, Delta Amex Reserve, Marriott Rewards Silver, HH Diamond, IHG Spire
Posts: 275
iOS App Seat Map Issues
Been having an error on almost all reservations in which the app can't display seat assignments and maps for selection. I choose to view the seat and it says "sorry the app is having technical difficulties please try again". Anyone else had similar issues the last few days?
Apr 15, 2015, 6:56 am
#2
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,759
I was having the same experience last night on Android, AND I got the "Can't display your trips at the time" on DL.com.
Looks like DL IT is fiddling with things.
Looks like DL IT is fiddling with things.
Apr 15, 2015, 11:23 am
#4
Join Date: Aug 2007
Location: BNA and FLL
Programs: National Executive Elite, IHG Diamond Elite, Hilton Gold, SW A List, Marriott Gold
Posts: 975
I've found that most of the time is the issue is that the phone is out of memory and by closing all other apps and then trying to use the Delta app things load just fine.
Apr 15, 2015, 12:57 pm
#5
Join Date: Nov 2007
Location: halfway between JFK and LGA
Posts: 976
Apr 15, 2015, 6:46 pm
#6
Join Date: Jun 2009
Posts: 104
I have 4 upcoming itineraries. On the iPhone app...
The first 2; PEK-MSP on Saturday, and MSP-PHX-MSP last week of April have no problem.
The last 2; one-way award tickets for early next year MSP-NRT-BKK on DL and BKK-ICN-SEA-MSP on KE/DL give me the seat map display error.
The seat maps display successfully for the flights where I am in economy. They fail for the flights where I am in business.
The first 2; PEK-MSP on Saturday, and MSP-PHX-MSP last week of April have no problem.
The last 2; one-way award tickets for early next year MSP-NRT-BKK on DL and BKK-ICN-SEA-MSP on KE/DL give me the seat map display error.
The seat maps display successfully for the flights where I am in economy. They fail for the flights where I am in business.
Last edited by lostone; Apr 15, 2015 at 7:06 pm
Apr 15, 2015, 7:36 pm
#7
Join Date: Jan 2003
Location: At an Airport
Programs: DL MM 3.2, DM; UAL; AAL
Posts: 447
iOS App Seat Map Issues
I have been trying for a couple days on my iPhone to view/change seats. No luck!
I called today and online assistance put me on hold and checked; the agent came back and said they are aware that there is a problem and are working on it.
I called today and online assistance put me on hold and checked; the agent came back and said they are aware that there is a problem and are working on it.
Apr 15, 2015, 7:48 pm
#8
Join Date: Mar 2013
Location: PVU, SLC
Programs: DL Pork Medallion, PP, GE
Posts: 1,657
I had that issue last weekend. I thought it was because I was departing CDG on an AF flight connecting to DL, but DL ticketed, and maybe it was just tripping up the system in the 24 hour period. Since it was at the same time I was trying to check in, I thought it was related to that. But I ended up just checking in via AF.com, and it worked out (and we got a very affordable buy up to J, which I snagged). For data's sake, I'm using the iPhone app, and the last time I updated was 3 April. So it's probably something internally on DL's end
Apr 15, 2015, 8:44 pm
#9
Join Date: May 2002
Location: STL
Programs: DL PM/1MM, DL SkClub LT, Marr LT Plat, IHG Plat, HH Diam
Posts: 2,016
Same issue.
The solution...open Safari, go to Dl.dum, open full site, login, change seats. It's a PIA compared to the app but at least it's still possible.
The solution...open Safari, go to Dl.dum, open full site, login, change seats. It's a PIA compared to the app but at least it's still possible.