Is this IDB or simple incompetence?
Nov 18, 2014, 6:00 am
#31
Join Date: Jun 2002
Location: Kingdom of the Sun
Programs: DL GM/MM
Posts: 3,708
I've been a government contractor, booking myself, and have had similar experiences although at least a year ago. At the tiny outstation the agent agreed with the issue but the computer did not, IIR. After checking to see that I had about two hours layover, she simply decided to kick the can to Atlanta. She issued just the BP to ATL, got someone at the help desk to work on the issue, and told it should be cleared up there. And it was.
Just remembered the issue. Round trip to BKK with about 45 days between arrival and departure, which requires a visa. The computer didn't recognize that I had two embedded RTs out of BKK during the stay, which broke actual time in BKK to under 30 days per stay.
Just remembered the issue. Round trip to BKK with about 45 days between arrival and departure, which requires a visa. The computer didn't recognize that I had two embedded RTs out of BKK during the stay, which broke actual time in BKK to under 30 days per stay.
Nov 18, 2014, 6:22 am
#32
Join Date: Apr 2005
Location: New York, western US
Programs: DM/3MM
Posts: 4,246
I think the larger issue is that if DL wants to get taken seriously as a "global" airline, this stuff should not happen (and if it does happen they need to have a way to immediately resolve). I've had a similar issue with a DL foul up that almost left me and others stranded in SCL. And I don't think that DL's agents truly understand (or seem to show any understanding) of the potential impact of missing an international flights. It's not exactly like flying from LGA to ATL.
Nov 18, 2014, 7:19 am
#33
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
On what global airline does this stuff not happen? There are comparable threads on the AA and UA forums routinely.
Nov 18, 2014, 1:13 pm
#34
Join Date: Jan 2000
Location: Canada
Programs: AS, DL, UA, Hyatt, SPG
Posts: 2,574
I've been a government contractor, booking myself, and have had similar experiences although at least a year ago. At the tiny outstation the agent agreed with the issue but the computer did not, IIR. After checking to see that I had about two hours layover, she simply decided to kick the can to Atlanta. She issued just the BP to ATL, got someone at the help desk to work on the issue, and told it should be cleared up there. And it was.
Nov 18, 2014, 2:52 pm
#35
Join Date: Feb 2006
Location: South Florida
Programs: Delta Skymiles
Posts: 192
For future reference (hopefully you won't need it), the magic words to use at this point are "Check TIMATIC". The agent should then look up the requirements in TIMATIC and find that you meet them (assuming you do).
Nov 18, 2014, 5:54 pm
#36
FlyerTalk Evangelist
Join Date: Aug 2001
Location: Finally back in Boston after escaping from New York
Posts: 13,644
I don't see how this is even a debate. This was clearly Delta's fault and the OP should be compensated. I'm thinking a Delta voucher in the amount of RT transport to the airport plus the value of one night's hotel.
BTW, can somebody tell me how to pronounce TIMATIC? Which syllable gets the accent?
Thanks,
Mike
BTW, can somebody tell me how to pronounce TIMATIC? Which syllable gets the accent?
Thanks,
Mike
Nov 18, 2014, 7:32 pm
#37
Join Date: Oct 2000
Location: SEA, or BOS, or MUC, or other places (probably connecting). "Detroit, Michigan is in the Eastern time zone."
Programs: DL PM/1MM, AS 100K, NEXUS/GE, CLEAR, Bonvoy Platinum, Hilton Gold
Posts: 1,201
I've always heard it as "tie-MAT-ick".
Nov 19, 2014, 7:21 am
#38
Join Date: Apr 2005
Location: New York, western US
Programs: DM/3MM
Posts: 4,246