snorkmaster

I hope someone has a magic answer for you but I've more or less thrown my hands up into the air when it comes to the mystery of Aeromexico upgrade processing and mileage crediting. No one on either the AM or DL side seems to care about fixing the situation.

presence.unknown

After a few hours/calls between the AM and DL phone calls, including one where both the DL agent and I waited for an hour together for the AM/DL JV Desk, I was told by said desk I "shouldn't worry and that the upgrade should process automatically as your SkyMiles number is on both PNRs." So I guess that means "trust but verify" at LAS

Would be nice for a UG, but it looks like most of the legs I'll have the rows to myself anyway. Not worth stressing over what's supposed to be a relaxing (and first!) time in PVR to make up for a pretty drab start to 2022.

presence.unknown

Update on the above, they did come through more or less automatically for all 4 legs. LAS-MEX I had to ask at the gate and it was instant, and on the return legs it came through at T-2.

deltatrav

Do DL medallions get complimentary upgrades on only USA-MEX (and Central America) or is it possible to also get Canada-MEX?

tkw00t

do platinum medallions get free check in luggage or complimentary upgrades from LAX to MEX and intra Mexico flights?

makes me wonder if i should see if they would honor a status match on their loyalty program..

Eastbay1K

Looks like you get one extra bag (or one if no bags included in fare) as a ST Elite+ with some exceptions. Club Premier - Gold - / SkyTeam® / Delta member benefits are not applicable on class “V” Basic Rate purchases for flights from and into domestic, U.S., and Canadian destinations.

Notwithstanding any of this, I'd rather pay an occasional bag fee to AM if necessary than have any points trapped in the most reliable of airlines and airline programs EVAR, i.e., Aeromexico.

Aeromexico - Información de equipaje documentado

tkw00t

right on, i thought the same. when i attempt to change my seats on my aeromexico flight it asks that i prepay for any checkin baggage and shows up that fee. i emailed them to clarify and hopefully i get a clearcut answer on the baggage and any upgrades i can get on these flights.

thanks!

krazykanuck

Sometime over the weekend upgrades cleared for my two flights on Thursday, IAH-MEX and MEX-MDE. Nice to see but not terribly surprised since F cabin on both flights were completely empty when I booked it a couple weeks ago.

parzivalmx

So I was able to get free checked bag on 4 different flights this weekend. It was V fare (basic economy). Fairly easy, make sure your DL is printed on the BP and it shows sky priority (Elite Plus for free bag on V fare). Sometimes they have to ask some else and one time I had to show my Delta SkyMiles digital card. No upgrades on V fare, no seat selection. boarded on group 1 SkyPriority

keitherson

I tried using a RUC and I was told that an upgrade could not be processed due to an FAA audit/Aeromexico embargo? and that all DL upgrades were suspended until further notice?? Was this agent and her support desk just making BS up?

kxc262

Recently flew CUN-MEX. Aeromexico app showed 2 bags allowed for free on the app, but this was not correct. ST+ only allows 1 extra bag above allowance. Was on H Fare with AM so no free bag as part of the fare.
Was added to the upgrade list at counter check in, but upgrade did not clear with only 1 seat left.

tkw00t

as an update, i was able to get a check in bag (no cost) when i got my boarding pass.

i was also complementary upgraded to premier class on a N fare economy, even though when i called AM and delta both said that fare is not eligible for upgrades. not sure if the gate agent was doing me a solid when i asked to be put on the upgrade list and had no visibility where i was in line, but grateful for the service.

KBOS777

Quick question for the more seasoned AM vets - Has anyone experienced an easier time with clearing upgrades ahead of DoD by booking directly with AM vs. booking a DL marketed AM flight directly through DL? Cost is the same, but I wonder if logistically the upgrade process is easier if booked directly through DL.

Lchen1989

Hi All - I am planning on booking a flight from JFK-MEX as a gold medallion and have a question on how to book the flights to be eligible for a complimentary upgrade.

Is it better to book the AM flights on the delta or AM website, to be eligible for upgrades? Apologies if this question was already answered but didn’t see any definitive answers when scrolling. Thanks!!

snorkmaster

I just remain cursed with Aeromexico and upgrades/mileage crediting.

1) I had an AM chat agent add my SkyMiles number to a reservation instead of online given the issues with the number sticking to the reservation / the status being applied.
2) As always, the SkyMiles number sticks for the sake of seat selection -- I was able to pick an exit row "available for free to Diamond members".
3) I generated a boarding pass today (for a domestic flight Wed), and got Group 5. I waited a while because I do think things can lag a bit, and it's still Group 5.
4) Same deal for the upgrade list in the app -- name not showing...which meant I probably wasn't in the system for upgrades prior to departure either.

Do you think there's anyone on the Delta end who can birddog Aeromexico on these persistent issues? Or any other ideas for a fix?