Seat assignment was changed
Apr 16, 2014 | 8:13 am
#1
Original Poster
Join Date: Feb 2006
Location: South Florida
Programs: Delta Skymiles
Posts: 201
Seat assignment was changed
I booked NRT-TPE months ago and selected seats 35J and H, a nice 2 person exit row. (Still have printed itinerary showing this) When I checked in today we had been moved to 51J, H. Still an exit row, but not as nice, and 35H showed as occupied.
Any idea what could cause Delta to do this? Does it seem I could complain my way up to EC?
Any idea what could cause Delta to do this? Does it seem I could complain my way up to EC?
Apr 16, 2014 | 8:30 am
#2
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, UA Silver, HH Diamond, IHG Plat, Hyatt Plat, Marriott Titanium, Nat'l EE, Avis PC, Hertz PC
Posts: 16,637
Happens fairly often. Sometimes due to an equipment change, and sometimes for no apparent reason. As much as it sucks, seat assignments are not guaranteed. You're lucky you ended up in another exit row... people have ended up with far worse. I wouldn't count on being assigned an EC seat, but it never hurts to ask if that's what you want.
Apr 16, 2014 | 8:41 am
#3
Join Date: Jun 2004
Location: SFO
Programs: DL PM, AA EXP, UA Silver, SPG Hilton Marriott Gold
Posts: 19
if same equipment, then your seats were probably "zapped" which is not supposed to happen - a big no-no (exit row would not qualify for caveat of pax with special needs, since shouldn't be in that row anyway). It's in the history of the record who did your seat move...
Apr 16, 2014 | 9:00 am
#5
Join Date: May 2006
Location: Moscow
Programs: DL GM and so on
Posts: 1,200
Apr 16, 2014 | 1:40 pm
#6
Join Date: Jun 2002
Location: Kingdom of the Sun
Programs: DL GM/MM
Posts: 3,708
Apr 16, 2014 | 2:15 pm
#7
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, UA Silver, HH Diamond, IHG Plat, Hyatt Plat, Marriott Titanium, Nat'l EE, Avis PC, Hertz PC
Posts: 16,637
Apr 17, 2014 | 10:05 am
#8
Suspended
Join Date: Dec 2009
Location: HKG
Programs: DL FO, UA, AA, AsiaMiles, SPG, HHonors
Posts: 7,982
True, but even if you check every 5 minutes, when once you find that you've been moved and someone else is in the seat you chose, you are usually screwed.
Apr 17, 2014 | 10:17 am
#9
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, UA Silver, HH Diamond, IHG Plat, Hyatt Plat, Marriott Titanium, Nat'l EE, Avis PC, Hertz PC
Posts: 16,637
I usually set EF alerts on my seat assignments. Then when I'm booted out of them, at least I'll have the best shot at getting them back, unless someone else is assigned to them right away.
Apr 17, 2014 | 11:45 am
#10
Suspended
Join Date: Dec 2009
Location: HKG
Programs: DL FO, UA, AA, AsiaMiles, SPG, HHonors
Posts: 7,982
Apr 17, 2014 | 12:08 pm
#11
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, UA Silver, HH Diamond, IHG Plat, Hyatt Plat, Marriott Titanium, Nat'l EE, Avis PC, Hertz PC
Posts: 16,637
Apr 17, 2014 | 1:23 pm
#12
Suspended
Join Date: Dec 2009
Location: HKG
Programs: DL FO, UA, AA, AsiaMiles, SPG, HHonors
Posts: 7,982
Apr 17, 2014 | 1:29 pm
#13
Join Date: Jul 2003
Programs: Hilton Diamond, Starwood Lifetime Platinum, Marriott Gold, Hyatt Diamond, Delta Platinum
Posts: 2,188
Apr 18, 2014 | 2:51 pm
#15
Join Date: May 2000
Location: Nawlins, LA
Programs: Nada!
Posts: 432
Seat Assigment Switched from EC to Coach
Same thing happened to me. I had 2 seats booked in EC and there was an equipment swap and now I'm at the back of the plane and EC is full. Is there anything I can do? They stuck me and my son in the back of the plane. I only made the reservation 6 months ahead of time. I'm lucky that I happened to look.