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-   Delta Air Lines | SkyMiles (https://www.flyertalk.com/forum/delta-air-lines-skymiles-665/)
-   -   VIP Select (https://www.flyertalk.com/forum/delta-air-lines-skymiles/1550199-vip-select.html)

nicppereira Aug 22, 2024 1:42 pm

I recently used the service at LGA on an outgoing domestic flight. We found it beneficial since we are not from the US, thus do not have pre-check or clear. Representative coordinated with driver, met us curbside with pre-print luggage tags and handed bags to curbside check-in. Escorted us through a special security line (staff and special assistance, it seemed) onto reserved SkyClub seating. At a communicated time she picked us up and walked us through a service door, corridor and elevator to under the terminal at a luggage sorting facility where a Porsche waited for us. She drove us to the gate, helped with hand luggage and showed us our seats onboard. Overall great experience, though I understand value diminishes once you have pre-check, clear and airline status.

moodh Aug 22, 2024 6:00 pm

I am not sure they can meet you pre-immigration but you can call them and ask. With Global Entry I have never had a problem with a 2 hour connection but ymmv

S.R Sep 6, 2024 11:47 am

If I book this for a departure out of ATL (not a connection) am I almost certainly guaranteed a Porsche ride from the Skyclub to the gate?

moodh Sep 6, 2024 12:59 pm

I have only done it connecting though Atlanta, never for a departure. That said I would think that they are going to guarantee to get you to your gate. Your gate may be next door to the skyclub you are in.

Also no one is ever guaranteed a Porsche ride. From the terms and conditions that is attached to your email confirmation when you book:

For clarity, boarding coordination does not guarantee vehicle transportation from Delta Sky Club to gate, and all vehicle transportation to departure gate will be at Delta’s sole discretion and subject to availability of vehicles. To the extent Delta provides vehicle transportation, no specific vehicle make or type is guaranteed. VIP Select service is subject to availability and the customer/agency is responsible for advising VIP Select customer service of any itinerary changes.”

Now having said that I have never had them not take me in a. Porsche from Sky Club to gate, but it is not guaranteed.

USCTrojan83 Sep 6, 2024 11:13 pm


Originally Posted by moodh (Post 36506503)
I have only done it connecting though Atlanta, never for a departure. That said I would think that they are going to guarantee to get you to your gate. Your gate may be next door to the skyclub you are in.

Also no one is ever guaranteed a Porsche ride. From the terms and conditions that is attached to your email confirmation when you book:

For clarity, boarding coordination does not guarantee vehicle transportation from Delta Sky Club to gate, and all vehicle transportation to departure gate will be at Delta’s sole discretion and subject to availability of vehicles. To the extent Delta provides vehicle transportation, no specific vehicle make or type is guaranteed. VIP Select service is subject to availability and the customer/agency is responsible for advising VIP Select customer service of any itinerary changes.”

Now having said that I have never had them not take me in a. Porsche from Sky Club to gate, but it is not guaranteed.

I've had a couple of experiences where it just made no sense - a connection in DTW and LAX pre-T3 SkyClub where it was the closest possible gate.

At ATL, if you want to guarantee a Porsche ride, I'd communicate with your greeter while en route to the airport (you'll get their contact info) and tell them you wanna go to a specific SkyClub once you check in. They should be able to get you to that SkyClub and then take you to the plane you want. I've done this on connections. Often the agent will pick me up and ask me if I wanted to go to the SkyClub and, if so, did I have a preference as to which one.

remyontheroad Sep 12, 2024 11:46 am

Does anyone have any experience or thoughts on how this would work with wheelchair service? Or a pax with limited mobility?
Will be flying home from NCE-JFK with Mom, who walks ok, but definitely needs wheels from the plane through CBP and Baggage claim.
Would consider this a being a nice option (although the new pricing is a little more daunting...), if there were an elevator down or something, but I don't think she could walk down the jetbridge stairs.


flyerfirsts Sep 12, 2024 11:51 am


Originally Posted by remyontheroad (Post 36520954)
Does anyone have any experience or thoughts on how this would work with wheelchair service? Or a pax with limited mobility?
Will be flying home from NCE-JFK with Mom, who walks ok, but definitely needs wheels from the plane through CBP and Baggage claim.
Would consider this a being a nice option (although the new pricing is a little more daunting...), if there were an elevator down or something, but I don't think she could walk down the jetbridge stairs.

Honestly, it's hard to beat wheelchair assistance, you're skipping all lines anyway, and they wheel you from door to door (or seat to door if needed). The only annoying thing is something they make you get off last, but you can usually avoid that if you can make your way to the plane door without assistance.

sc001 Sep 12, 2024 12:05 pm


Originally Posted by remyontheroad (Post 36520954)
Does anyone have any experience or thoughts on how this would work with wheelchair service? Or a pax with limited mobility?
Will be flying home from NCE-JFK with Mom, who walks ok, but definitely needs wheels from the plane through CBP and Baggage claim.
Would consider this a being a nice option (although the new pricing is a little more daunting...), if there were an elevator down or something, but I don't think she could walk down the jetbridge stairs.

Agree. I would personally stick with wheelchair assistance. Having had a few Porsche transfers at JFK, there is not an abundance of elevators from the apron up to the gate areas at Terminal 4, and the jetbridge stairs would be a lot. I hope you both have a great trip!

remyontheroad Sep 13, 2024 6:55 am

Thanks, yeah, we know the drill with wheelchairs at JFK, but it's been. hit or miss with enough pushers sometimes.
We both have GE so it's all good, but thought it might be a fun treat for her.

I guess I'll save the $ and splurge on something else.


flyerfirsts Sep 13, 2024 6:59 am


Originally Posted by remyontheroad (Post 36522711)
Thanks, yeah, we know the drill with wheelchairs at JFK, but it's been. hit or miss with enough pushers sometimes.
We both have GE so it's all good, but thought it might be a fun treat for her.

I guess I'll save the $ and splurge on something else.

Do you mean it private chair operators who wait when you get off? I've never had a problem with unavailability when i request it in my booking in the delta app/ website

remyontheroad Sep 14, 2024 4:05 am

I do, and I most certainly have.

Originally Posted by flyerfirsts (Post 36522722)
Do you mean it private chair operators who wait when you get off? I've never had a problem with unavailability when i request it in my booking in the delta app/ website


p100a Oct 9, 2024 4:27 am

JFK T4 vip service?
 
Is there a true vip meet and greet service at JFK T4 to expedite from curb through tsa to a lounge? The ones I've seen say it's based on traveller's status and for a family of 6 with no status this doesn't help.

ClipperDelta Oct 9, 2024 5:49 am


Originally Posted by p100a (Post 36583721)
Is there a true vip meet and greet service at JFK T4 to expedite from curb through tsa to a lounge? The ones I've seen say it's based on traveller's status and for a family of 6 with no status this doesn't help.

Yes, there is still the VIP Select service at JFK. Price has gone up (believe it’s now $500 for one person and $100 for each additional person). Agent would meet you curbside when you arrive at JFK T4 with checked baggage tags (if you’re checking bags), escort you through check in to the lounge. At boarding time they will come get you and escort you all the way to your seat on the plane.

tardyturtle Oct 10, 2024 9:39 pm

If past posts that listed VIP Select customers as eligible are correct, check-in service at JFK should get you access to the DeltaOne lounge as well, which would be a big plus.

sc001 Oct 10, 2024 10:16 pm


Originally Posted by tardyturtle (Post 36588462)
If past posts that listed VIP Select customers as eligible are correct, check-in service at JFK should get you access to the DeltaOne lounge as well, which would be a big plus.

So from what I’ve heard from staff at the Delta One Lounge at JFK, VIP Select will bring you to the Sky Club if you have a non Delta One ticket and to Delta One Lounge if you have a D1 ticket. This could be misinformation, but I’ve also seen this from another FT poster as well.

Makes sense to use the D1 Check-In for VIP select though and the Delta One Check-In areas (like LAX) do have broader access rules than the Delta One Lounges.


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