sethb

Not even that. I've been taken by bus.

So you don't believe in "Want Lie-Flat, Buy Lie-Flat"?

So if they put a sign saying "This is a BE cabin" in one with coach seating, that makes it BE? When you BF, are you paying for the name and right to brag, or are you paying for a bigger seat and better service?

The law says otherwise; it was DL's choice.

enconline

I love how a third of the people don't understand the difference between what Delta is LEGALLY obligated to do, and what someone who purchases a product has a right to expect.

fti

Funny how bubba didn't answer your question

matthew64832

This is what really gets me. The question really is, what counts as business class? Clearly just calling it business is not enough. The CoC does not seem to have a definition for this either. It says you will fly in ticketed cabin (First, Business, or Economy) but in my opinion the amenities promised at time of payment are the amenities which should be used to define the class of service (this is how it works for any other business or purchase).

And, if all the BE tickets were priced the same, sure, no compensation. But Delta charges more for flights (including, but not limited to, the equipment upcharge fee) based on the amenities promised and if they are not providing the amenities that the person paid extra for, some amount of compensation is necessary. It may not be 100% clear that this is a legal obligation (see below), although based on the CoC I do not think it is 100% clear either that the law is in their favor.

javabytes

I assure you, I feel anything but hurt.

bubbashow

because I am not going to get caught in some endless loop of wordplay in an attempt to mind**** people with jackassery.

I can read English (yes I know jackassery isn't a "real" word) and can read the disclaimer. I have common sense, don't live by lawsuits, work hard for what I want, and am honest. I can see clearly posted that amenities are subject to change. I know that doesn't fit in with the anti-DL 6 and their endless romp across the stage of have-nots losing their worth in the scheme of a marketing program.

javabytes

Did you forget the part where this thread is about somebody who paid $8800 for their ticket? Not exactly the kind of customer you want to feel shortchanged, laws and CoC aside.

DaddyRabbit

DL did not guaranty the seats you wanted. They did give you the class of service you paid for. Enjoy your trip.

keloutwest

Update: After about a week following my message to Delta, they replied. The font on the reply was really weird, it's as though they typed in some custom text in a different font and size than the canned wording they use to create a unique sentence. Also there were a few typos in the message and a spelling error.

That aside, I was offered 15k miles and a promise that they'd pass the request to the relevant management group. (I had said that more important to me than the miles they send me is that they actually fix their communication pathway when something like this happens).

I'm happy with the 15k miles, but I really want someone to fix this. Do you think I could ask the "management group" to contact me to follow up? Not that I expect to actually get a call from someone who would fix this, but anyways...

aubreyfromwheaton

lol, in other words:

FLYERTALK RULE #1

Blame OP

aubreyfromwheaton

I think Skymiles are worth at least 1.7 cents per mile

so to me:

15000 x 1.7 cents per mile = $255 in value to me

Are you happy with that?

aubreyfromwheaton

Lie Flat seats are extremely important to many people like my father-in-law who has horrible spine problems and will literally not fly unless he can be horizontal.

He would not knowingly have gotten on the plane with the angled seats, even if they would cancel him and he would have to eat the money/buy another ticket. If he got on the plane before knowing, I think it's 50/50 if he would debark.

So, I think especially given the fact that Delta has been shown to charge more money for lieflat products (the amount of which doesn't really matter to me $50 or $500)......Delta agrees that lie flat seats are an amenity that is of 'extra' value and regardless of the legality or COC... Delta would want to agree that the high spending OP deserves accomodation/compensation.

Assuming OP wrote a coherent note explaining the situation and how OP took a crappier routing and spent lots of lettuce to get the DL lieflat seat that is advertised like crazy....

I think a $500 voucher would be a minimum amount as a nice gesture along with an explanation how this shouldn't happen again soon. (based on spending $4400 per way)....But if 15000 skymiles seems ok to you, don't feel bad!!!

Look... I got a $600 voucher for giving up my seat to FLL and taking a onestop instead of a nonstop arriving ~5 hours late... On a ticket that cost <$400. Just Saying.

I don't see how Bubba makes the leap to a sue-happy society based on OP's logical disappointment.