The end of service recoveries by SC agents?
Feb 5, 2014, 8:16 pm
#16
Join Date: Dec 2005
Location: Likely being followed...
Programs: DYKWIA Extraordinaire. TrollSlayer Mega Diamond. [insert esoteric sounding status level(s) here]
Posts: 5,240
Less value = much less value?
I was discussing the verbose hyperbole of "much less valuable".
The skyclub is supposed to be a place to go during a layover with WiFi to connect and "quiet" place to have a cocktail and snack.
People lose none of the ADVERTISED value of the club if they can no longer issue a $5 meal voucher in a delay situation. Heck, it's probably the trolls here (not calling anyone in particular, obviously, as I do comply with the FT TOS) who go club to club for food vouchers during a delay that doomed that option for all of us.
DL has quite obviously cut back compensation offering and I would bet this is one piece of it. Whispers at MCO were that they were stopping offering $$/miles on delays all-together...
BUT it does help pad one's post count without adding anything valuable to a conversation @:-)
Though I do tend to hold Talkboard members to a higher standard than normal peons.
Last edited by Canarsie; Feb 5, 2014 at 10:49 pm Reason: Removed unnecessary attempted bypass of the profanity filter.
Feb 5, 2014, 8:29 pm
#17
Join Date: Nov 2007
Location: MLB, MCO
Programs: Delta Plat, IHG Plat, Marriott Silver
Posts: 1,315
Aren't meal vouchers automatic? Whenever I have a delayed flight, scanning my boarding pass on one of those "Need Help" scanners spits one out.
As for SkyClubs no longer handling service recoveries, what's the point of having a separate ticketing desk at the ATL clubs then? They were still there a few days ago. Or if they're only banned from handing out hotels, that means they can handle flight rebooking in the event of IROPS but you have to wait in a different line for hotel vouchers?
As for SkyClubs no longer handling service recoveries, what's the point of having a separate ticketing desk at the ATL clubs then? They were still there a few days ago. Or if they're only banned from handing out hotels, that means they can handle flight rebooking in the event of IROPS but you have to wait in a different line for hotel vouchers?
Feb 5, 2014, 8:37 pm
#18
Join Date: Jan 2010
Location: MCO
Programs: AA EXP, United PS, Hyatt Explorist, Marriott Titanium, Wyndham Gold, Club Carlson Gold, Amtrak
Posts: 1,254
Feb 5, 2014, 8:41 pm
#19
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,414
No. I'm quite adept at reading and game theory as well. Simply adding "If this is correct" to a statement doesn't give oneself liberty to make hyerbolic statements without backing it up.
BUT it does help pad one's post count without adding anything valuable to a conversation @:-)
Though I do tend to hold Talkboard members to a higher standard than normal peons.
BUT it does help pad one's post count without adding anything valuable to a conversation @:-)
Though I do tend to hold Talkboard members to a higher standard than normal peons.
Feb 5, 2014, 8:59 pm
#20
FlyerTalk Evangelist
Join Date: Oct 2001
Location: check swarm
Programs: DL DM & 2MM, SPG/Bonvoid LT Titanium, Hyatt Globalist, $tarbucks Titanium
Posts: 14,404
Let's be honest about that member's long history in these forums of proclaiming many things she experienced once or twice as FACT. Things that turned out to be one-off service failures, rumors, or simply nothing. @:-)
Feb 5, 2014, 9:13 pm
#21
Join Date: Dec 2009
Location: RDU
Programs: DL DM+(segs)/MM, UA Ag, Hilton DM, Marriott Ti (life Pt), TSA Opt-out Platinum
Posts: 3,227
Strange situation here in DTW today. I took a VDB on a DTW-BUF flight (RJ carrier) and scored $600 + a night at the Sheraton. When I asked for meal vouchers the red coat said it was either the hotel OR the meal vouchers...not both.
I asked agents in two SC's; the main A club as well as the B/C club. They said they cannot handle ANY Service Recoveries anymore. No more issuing of hotel vouchers, no more meal vouchers. Both agents said the changes became active last month.
I asked agents in two SC's; the main A club as well as the B/C club. They said they cannot handle ANY Service Recoveries anymore. No more issuing of hotel vouchers, no more meal vouchers. Both agents said the changes became active last month.
Moral of the story: Deal or No Deal. Don't think you can take one deal and then renegotiate it later to your liking.
Feb 5, 2014, 9:16 pm
#22
Join Date: Jul 2010
Location: SAV
Programs: Atlanta's hometown airline. A bunch of hotel programs. PetSmart PetPerks.
Posts: 2,531
Back on topic of service recovery: When I'm in an IROP situation the last thing on my mind is a few bucks towards a meal, it's all about getting to where I'm going. Speaking of: Kudos to the XXX club agent the other day. Kiosk check-in showed no issues/delays but club agent said, oh, your (time) flight has been delayed out of (destination), I'll go-ahead & (re-arrange) your data for the (other time) flight. Got home just fine w/out starving. ^
(Blame other posters' NSA conspiracy theories for why I don't say which crown room was helpful in my situation.)
(Blame other posters' NSA conspiracy theories for why I don't say which crown room was helpful in my situation.)
Feb 5, 2014, 9:26 pm
#23
Original Poster
Join Date: May 2002
Location: STL
Programs: DL PM/1MM, DL SkClub LT, Marr LT Plat, IHG Plat, HH Diam
Posts: 2,001
Man. Some of you are so caught up in your law and order blinders you just don't get it. Clearly you have very little experience with VDBs.
There was no attempt to cheat. There was no attempt to game the system. A meal voucher has always been part of a VDB. I'm simply asking others if there's been a change in policy in which case I know "the deal".
There was no attempt to cheat. There was no attempt to game the system. A meal voucher has always been part of a VDB. I'm simply asking others if there's been a change in policy in which case I know "the deal".
Feb 5, 2014, 9:32 pm
#24
Join Date: Dec 2005
Location: Likely being followed...
Programs: DYKWIA Extraordinaire. TrollSlayer Mega Diamond. [insert esoteric sounding status level(s) here]
Posts: 5,240
Man. Some of you are so caught up in your law and order blinders you just don't get it. Clearly you have very little experience with VDBs.
There was no attempt to cheat. There was no attempt to game the system. A meal voucher has always been part of a VDB. I'm simply asking others if there's been a change in policy in which case I know "the deal".
There was no attempt to cheat. There was no attempt to game the system. A meal voucher has always been part of a VDB. I'm simply asking others if there's been a change in policy in which case I know "the deal".
Feb 5, 2014, 9:34 pm
#25
Original Poster
Join Date: May 2002
Location: STL
Programs: DL PM/1MM, DL SkClub LT, Marr LT Plat, IHG Plat, HH Diam
Posts: 2,001
Feb 5, 2014, 9:39 pm
#26
Join Date: Dec 2005
Location: Likely being followed...
Programs: DYKWIA Extraordinaire. TrollSlayer Mega Diamond. [insert esoteric sounding status level(s) here]
Posts: 5,240
Feb 5, 2014, 9:45 pm
#27
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,414
I have always been given meal vouchers.
Feb 5, 2014, 9:51 pm
#28
Suspended
Join Date: Jul 2010
Location: Orlando, FL Area
Programs: Delta SkySponge ExtraAbsorbent, SPG Gold
Posts: 29,988
Same here. When my JFK-ATL flight was delayed I missed my my flight going home. When I checked into the Sky Club the agent immediately handed me a new boarding pass for the next morning, a hotel voucher, and two meal vouchers (one for dinner and one for breakfast).
Feb 5, 2014, 9:52 pm
#29
FlyerTalk Evangelist
Join Date: Jun 2008
Programs: Formaldehyde Medallion DL DieMiles
Posts: 12,646
Feb 5, 2014, 9:59 pm
#30
Join Date: Dec 2006
Location: MCO
Programs: Delta 360/DM/3MM, Hilton Diamond, Marriott Ambassador
Posts: 728
I don't take the VDB very often, but on my IAH-DTW last year, I was given a meal voucher...$8 perhaps?