Should we consider a class action lawsuit against DL about "UP" fares and SDC ?
Nov 18, 2013, 3:00 pm
#1
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Should we consider a class action lawsuit against DL about "UP" fares and SDC ?
As someone who has been lately purchasing "UP" fares and been on the receiving end of misinformation by Delta employees with regards to what I've purchased... Should a lawsuit be explored about possible misrepresentation ?.
When trying to make same day confirmed changes I've been given a handful of misinformation. I've been told my fare is not in fact first class but a coach fare with a free first class upgrade. Other times I've been told its a paid first class ticket. Whatever the case is delta.com and delta phone representatives sell those up fares as "FIRST CLASS/BUSINESS CLASS" with no disclosure that its actually a coach fare with a free upgrade.
If I recall correctly other airlines (American ?) actually show the fare being a Coach fare with a free upgrade to first ?
The bottom line is I think delta.com should show all options like aa.com does with regards to the different types of tickets so that people are actually aware of what they are buying.
Does anyone agree ?
When trying to make same day confirmed changes I've been given a handful of misinformation. I've been told my fare is not in fact first class but a coach fare with a free first class upgrade. Other times I've been told its a paid first class ticket. Whatever the case is delta.com and delta phone representatives sell those up fares as "FIRST CLASS/BUSINESS CLASS" with no disclosure that its actually a coach fare with a free upgrade.
If I recall correctly other airlines (American ?) actually show the fare being a Coach fare with a free upgrade to first ?
The bottom line is I think delta.com should show all options like aa.com does with regards to the different types of tickets so that people are actually aware of what they are buying.
Does anyone agree ?
Nov 18, 2013, 3:48 pm
#6
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Nov 18, 2013, 4:03 pm
#8
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If I recall correctly other airlines (American ?) actually show the fare being a Coach fare with a free upgrade to first ?
The bottom line is I think delta.com should show all options like aa.com does with regards to the different types of tickets so that people are actually aware of what they are buying.
Does anyone agree ?
The bottom line is I think delta.com should show all options like aa.com does with regards to the different types of tickets so that people are actually aware of what they are buying.
Does anyone agree ?
Solution: fly AA, then you'll know what you are buying. When I buy tickets, I know what I am buying.
Nov 18, 2013, 4:13 pm
#9
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I don't think a lawsuit is a good idea, but I have also found that DL employees aren't clear on what an UP fare is -- for example whether they qualify for 50 percent MQM bonus like regular A fares. When I asked about that last year I got a variety of answers. I ended up getting the MQMs, but I don't know if that's policy (I got differing stories) or if it happened because I called and inquired.
Nov 18, 2013, 4:34 pm
#10
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I don't think a lawsuit is a good idea, but I have also found that DL employees aren't clear on what an UP fare is -- for example whether they qualify for 50 percent MQM bonus like regular A fares. When I asked about that last year I got a variety of answers. I ended up getting the MQMs, but I don't know if that's policy (I got differing stories) or if it happened because I called and inquired.
Nov 18, 2013, 4:39 pm
#11
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A and P fares (that is, UP fares) receive a 50% bonus on MQM.
Nov 18, 2013, 4:42 pm
#12
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Ah, I stand corrected. As I read that then, A and P UP fares necessarily receive the MQM bonus because they fall within the A and P fare codes?
Nov 18, 2013, 4:51 pm
#13
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Example: BOS-ATL-LIM-ATL-BOS 4/1-4/8 $1771 ai. Fare code KNN07ANP but books in A, Z.
The fare rules specifically say:
The fare rules specifically say:
ECONOMY WEB FARE WITH AN INSTANT UPGRADE AT THE TIME OF
PURCHASE TO FIRST/BUSINESS APPLICATION CLASS OF SERVICE
THESE FARES APPLY FOR ECONOMY CLASS SERVICE.
CAPACITY LIMITATIONS
PLEASE NOTE-
BOTH ECONOMY AND FIRST CLASS BOOKING INVENTORIES
MUST BE AVAILABLE AT TIME OF BOOKING.
PURCHASE TO FIRST/BUSINESS APPLICATION CLASS OF SERVICE
THESE FARES APPLY FOR ECONOMY CLASS SERVICE.
CAPACITY LIMITATIONS
PLEASE NOTE-
BOTH ECONOMY AND FIRST CLASS BOOKING INVENTORIES
MUST BE AVAILABLE AT TIME OF BOOKING.
Nov 18, 2013, 4:59 pm
#14
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All P fares are comprised of a fare basis (generally with a /WNUP designator after the fare) that books into the P bucket. There are also two types of UP fares that book into A... the /WNUP, and also the old school xxxxUPxx fare that actually says the basis is first if you look at the rules.
Note that the /WNUP basis also costs, sometimes substantially, more than the basic coach basis. So don't let agents tell you that you only have a K coach ticket... its likely that /WNUP that booked into A cost you a few hundred more than the straight coach K basis without the /WNUP.
Anyway, if you buy a P/A/G ticket, its a first class ticket.
Nov 18, 2013, 5:04 pm
#15
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There are no true P/A/G fare basis that I am aware of, with the one single exception being the odd A basis for the LAX-SFO shuttle when it started.
All P fares are comprised of a fare basis (generally with a /WNUP designator after the fare) that books into the P bucket. There are also two types of UP fares that book into A... the /WNUP, and also the old school xxxxUPxx fare that actually says the basis is first if you look at the rules.
Note that the /WNUP basis also costs, sometimes substantially, more than the basic coach basis. So don't let agents tell you that you only have a K coach ticket... its likely that /WNUP that booked into A cost you a few hundred more than the straight coach K basis without the /WNUP.
Anyway, if you buy a P/A/G ticket, its a first class ticket.
All P fares are comprised of a fare basis (generally with a /WNUP designator after the fare) that books into the P bucket. There are also two types of UP fares that book into A... the /WNUP, and also the old school xxxxUPxx fare that actually says the basis is first if you look at the rules.
Note that the /WNUP basis also costs, sometimes substantially, more than the basic coach basis. So don't let agents tell you that you only have a K coach ticket... its likely that /WNUP that booked into A cost you a few hundred more than the straight coach K basis without the /WNUP.
Anyway, if you buy a P/A/G ticket, its a first class ticket.