Is this normal?
Oct 10, 2013 | 3:37 pm
#1
Original Poster
Used to be 'flymanbeast'
Join Date: Jul 2011
Programs: Delta silver/marriot platinum
Posts: 2,811
Is this normal?
I just got questioned on my account details and asked where i last traveled to in order to verify it was me when calling to change an award ticket. I never had this happen before and she said this is supposed to happen every time i call in? is that not a little wierd
Oct 10, 2013 | 3:40 pm
#2
FlyerTalk Evangelist
Join Date: May 2008
Location: CHA, MAN;
Programs: Delta DM 1 MM; Hz PC
Posts: 11,174
^
No,steadily over the last few years I have seen a trend towards - additional verification. I think it is a good thing overall. ^
I just got questioned on my account details and asked where i last traveled to in order to verify it was me when calling to change an award ticket. I never had this happen before and she said this is supposed to happen every time i call in? is that not a little wierd
Oct 10, 2013 | 3:56 pm
#3
Join Date: Nov 2000
Location: ATL
Programs: 4MM/DM, Marriott Lifetime PM, Hilton Diamond, SPG Platinum
Posts: 1,370
Yes but sometimes where you last flew isn't reflected on your FF account if the posting is delayed. Then you have to backtrack on your itinerary to get the question answered correctly.
Oct 10, 2013 | 6:35 pm
#5
Join Date: Feb 2012
Location: Los Angeles, CA
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Oct 10, 2013 | 7:01 pm
#6
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Oct 11, 2013 | 1:20 am
#7
Join Date: Sep 2012
Location: Pagus Bracbatensis, Kingdom of the Netherlands
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Delta SOP. If i make changes or wants to apply a SWU i have to give my name, adress and details of last credited flight.
Though my local Delta skymiles center is more strict in it then the USA based DM and PM-GM centers.
Though my local Delta skymiles center is more strict in it then the USA based DM and PM-GM centers.
Oct 11, 2013 | 2:08 am
#8
Suspended
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Quote:
Originally Posted by BobH
Questions like this never bother me because I'm the one being protected ! (Think about it )
Bob H
+1. I know many people find a boarding pass on the ground call up and cancel the person's reservation and whatnot. Or even worse just do it online. Nice to see more security.
Originally Posted by BobH
Questions like this never bother me because I'm the one being protected ! (Think about it )
Bob H
+1. I know many people find a boarding pass on the ground call up and cancel the person's reservation and whatnot. Or even worse just do it online. Nice to see more security.
Oct 11, 2013 | 5:19 am
#9
Join Date: Aug 2003
Location: Mesilla, NM
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