Who lost my bag/assumes liability?
Aug 23, 2013, 6:32 am
#1
Original Poster
Join Date: Feb 2011
Location: Somewhere above the Mason-Dixon
Programs: DL Ham Samich
Posts: 1,661
Who lost my bag/assumes liability?
Started my travel HNL-ATL-LGA-NAS on the 21st on DL. I arrive in LGA on the 22nd and pull up to the gate as the LGA-NAS flight is pulling away despite sitting outside our gate for 30 minutes...
Delta then rebooks me for LGA-MIA but then boots me over to AA for MIA-NAS. Then, wouldn't you know, no bags in NAS, virtually no customer service at the airport and definitely no one that knows what's going on. There were no DL people at the airport for who knows what reason, but I filled out a lost baggage form with AA.
I have zero clue if DL even transferred my bags to AA.
DL assist told me to keep my receipts
Who would you suggest I give my expense receipts to?
Delta then rebooks me for LGA-MIA but then boots me over to AA for MIA-NAS. Then, wouldn't you know, no bags in NAS, virtually no customer service at the airport and definitely no one that knows what's going on. There were no DL people at the airport for who knows what reason, but I filled out a lost baggage form with AA.
I have zero clue if DL even transferred my bags to AA.
DL assist told me to keep my receipts
Who would you suggest I give my expense receipts to?
Aug 23, 2013, 7:14 am
#3
Original Poster
Join Date: Feb 2011
Location: Somewhere above the Mason-Dixon
Programs: DL Ham Samich
Posts: 1,661
Aug 23, 2013, 7:19 am
#5
Original Poster
Join Date: Feb 2011
Location: Somewhere above the Mason-Dixon
Programs: DL Ham Samich
Posts: 1,661
Aug 23, 2013, 7:29 am
#7
Join Date: Oct 2008
Location: Minneapolis, MN - At least that's where I receive mail...
Programs: DL (DM), AA (EP), SPG (Ambassador), HHonors (Gold)
Posts: 244
Since you have status with Delta, submitting your receipts to them probably will give you the best chance of getting paid.
There are those who would tell you to double-dip...
There are those who would tell you to double-dip...
Aug 23, 2013, 7:34 am
#8
Join Date: May 2000
Location: Home: Arlington, VA; Home airports: IAD/DCA/BWI
Programs: Active: AA, UA, DL
Posts: 4,095
Technically the last carrier you traveled on which is . . . AA! 
That's whom you submit your lost baggage claim to. Then it's between AA and DL to sort out the mess internally. Mom and Dad got transferred to DL from AA @ ORD and were told to file the lost baggage claim with DL since DL was the terminating carrier. They connected from another AA flight.
That's whom you submit your lost baggage claim to. Then it's between AA and DL to sort out the mess internally. Mom and Dad got transferred to DL from AA @ ORD and were told to file the lost baggage claim with DL since DL was the terminating carrier. They connected from another AA flight.