Originally Posted by DiverDave (Post 20493333)

Assuming your speculations above are correct, what would be the explanation for the agent being unhelpful and the skyclub agent saying that non-revs have priority over a customer on an expensive fare? (I guess you would be in favor of the latter, eh? ;))

David

Originally Posted by MSPeconomist (Post 20492710)

When I entered the SC, I remarked about my experience to the dragon when she asked something like how my trip was so far. The
dragon then told me that nonrevs have priority. Huh?

I then asked a SC agent upstairs at the rebooking desk. He told me that the statement about nonrevs having priority was wrong, even if they were returning from overseas.

Originally Posted by GRALISTAIR (Post 20493734)

MSP you are an economist. Dontcha know, that good business models mean you put your employees before ya best paying customers. 'Tis good business sense and makes for an outstanding business model. SHAME

Originally Posted by tkey75 (Post 20493890)

Also, strictly by the rules, no SDC on tickets that contain any Intl segments, though after all Intl legs are flown is seemingly an uncodified exception.

Originally Posted by Vuelos (Post 20493498)

I'm sure the OP's lovely demeanor could not possibly have related to the level of service she did (or didn't) receive.



One agent said they NRSApriority. The other said they did not. I would tend to believe agent #2 ;) Agent #1's response could also have been a misunderstanding... though the DRAGON might have been responding again based on the interaction with the OP. Maybe the DRAGON wanted the OP to visit the upstairs agents so that they could do their primary job of checking guests into the club?

Originally Posted by tkey75 (Post 20493890)

Vuelos, I see no indication from the OP as to demeanor at all, but having just shared drinks with the OP just a day ago, I can assure you MSPeconomist is quite pleasant.

Originally Posted by tkey75 (Post 20493890)

Also, strictly by the rules, no SDC on tickets that contain any Intl segments, though after all Intl legs are flown is seemingly an uncodified exception. It's possible this this was the motivation of the first agent encountered.

Originally Posted by sky303 (Post 20493945)

Not sure why Vuelos seems to be hating so hard on MSPeconomist. She has been helpful to many on this forum IME and has generally been quite respectful.

Originally Posted by eturowski (Post 20494124)

I don't really see a problem with MSPEconomist's word choice here. She doesn't say anything nasty about the agent; in fact, she infers that the agent is polite and courteous because he/she asked how her trip was. People use the term "dragon" just as much as they use the word "kettle." Neither is inherently derogatory - it's just the idea that a "dragon" guards a "castle," whether that castle is a Sky Club or the sterile area past the TSA checkpoint.

Originally Posted by MSPeconomist (Post 20493093)

When the second agent at the SC told me that eight nonrevs got onto the flight by about T-30, I assume that this means that there had been space. I did not have EF access on board or in customs: AFAIK no wifi.

Originally Posted by Traveller (Post 20494489)

Out of this whole thread, I am most bothered by the fact that the SC tells passengers this information.

I also don't like reading DRAGON, KETTLE, DELTA.DUMB... but that's par for the course on FT these days. :td:

Originally Posted by Vuelos (Post 20493912)

Well compare the DL profits to AA's...

Originally Posted by Traveller (Post 20494489)

Out of this whole thread, I am most bothered by the fact that the SC tells passengers this information.

I also don't like reading DRAGON, KETTLE, DELTA.DUMB... but that's par for the course on FT these days. :td:

Originally Posted by readywhenyouare (Post 20494864)

Just curious why you think it was wrong for the agent to reveal that there was space available on the flight. Delta is in the business of transporting paying customers, not providing free transportation for employees and their friends/family.