upgrade observation
#1
Original Poster
Join Date: Nov 2012
Location: LAS
Programs: DL-DM
Posts: 85
upgrade observation
Flying a 767 Atl-Las........36+ ppl on upgrade list......I'm DM and was #2........on a SDC.......I boarded and door closed. The seat next to me stayed empty, in FC. I was very surprised cause of the huge UG list. Then a FA brought up a passenger from coach to fill the seat. I figured he was the guy at the cutoff of the UG list. A GM or FO.......but no.......he was an employee of another airline. Didn't bother me at all. Im just curious why this was done instead of the next person on the UG list.
Again, I got my UG, so no complaints from me. Just an observation and was curious about it.
The FA's were all fantastic by the way
Again, I got my UG, so no complaints from me. Just an observation and was curious about it.
The FA's were all fantastic by the way
#2
FlyerTalk Evangelist




Join Date: Jul 2003
Location: KARB
Programs: DL 2MM
Posts: 27,004
Flying a 767 Atl-Las........36+ ppl on upgrade list......I'm DM and was #2........on a SDC.......I boarded and door closed. The seat next to me stayed empty, in FC. I was very surprised cause of the huge UG list. Then a FA brought up a passenger from coach to fill the seat. I figured he was the guy at the cutoff of the UG list. A GM or FO.......but no.......he was an employee of another airline. Didn't bother me at all. Im just curious why this was done instead of the next person on the UG list.
Again, I got my UG, so no complaints from me. Just an observation and was curious about it.
The FA's were all fantastic by the way
Again, I got my UG, so no complaints from me. Just an observation and was curious about it.
The FA's were all fantastic by the way

#3


Join Date: Jul 2007
Location: VPS
Programs: DL-DM, 2MM; AA,QF,UA, WN. Every imaginable hotel program
Posts: 2,356
So upgrade list processed with no seats left. All remaining people on list boarded, but one pax who was counted as a "claimed" F seat never actually made it to the gate.
GA should have recognized this and upgraded the next person on the list from on board.
But since the official rules say "you board, you lose", the FA decided to upgrade a nonrev from another airline.
IMHO both the GA and the FA missed the mark. Unless the seat was allowed to remain vacant (which would have been technically correct under my scenario), they should have upgraded someone off the list.
GA should have recognized this and upgraded the next person on the list from on board.
But since the official rules say "you board, you lose", the FA decided to upgrade a nonrev from another airline.
IMHO both the GA and the FA missed the mark. Unless the seat was allowed to remain vacant (which would have been technically correct under my scenario), they should have upgraded someone off the list.
#4


Join Date: Jul 2007
Location: VPS
Programs: DL-DM, 2MM; AA,QF,UA, WN. Every imaginable hotel program
Posts: 2,356
I don't know if they do or if they don't have the actual upgrade list, but on a recent international flight, the purser upgraded quite a large number of Y pax using her flight manifest. They may not have the upgrade list, but they do have a list that shows medallion status of their passengers.
#5


Join Date: Jan 2008
Location: LAS
Programs: DL PM, UA PS, Hyatt Globalist, Marriott Titanium
Posts: 4,907
Do they really? I've been told multiple times waiting at the gate that the GA was going to go onboard and upgrade a higher elite, even though I was the only elite standing outside the gate and the only one on the list (usually on trips where I checked a bag and just had a small backpack as carry-on).
#7
A FlyerTalk Posting Legend




Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
I don't know if they do or if they don't have the actual upgrade list, but on a recent international flight, the purser upgraded quite a large number of Y pax using her flight manifest. They may not have the upgrade list, but they do have a list that shows medallion status of their passengers.
#8


Join Date: Jul 2007
Location: VPS
Programs: DL-DM, 2MM; AA,QF,UA, WN. Every imaginable hotel program
Posts: 2,356
How do you know that those weren't nonrevs that the purser was upgrading? Pursers and FAs are forbidden to upgrade revenue passengers, but they can upgrade nonrevs, usually by casually asking the captain, just as the captain can direct a nonrev pilot to take a cockpit jumpseat or sit if FC or....
#9


Join Date: Jan 2008
Location: LAS
Programs: DL PM, UA PS, Hyatt Globalist, Marriott Titanium
Posts: 4,907
That's what I thought. I've sent off emails to DL and gotten 5K Skypesos as compensation, but I'd rather have the upgrade (especially on early-morning weekend transcons).
#12
A FlyerTalk Posting Legend




Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
#15

Join Date: Jul 2010
Location: SAV
Programs: Atlanta's hometown airline. A bunch of hotel programs. PetSmart PetPerks.
Posts: 2,531
(unconfirmed that's what happened) I had that happen once only because GA cleared the list before I activated for the flight, darn it! (confirmed after the fact)I know folks around here disparage non revs but I'll go there w perspective on your comment - I have never been one to chat w seatmates in general, but in all honesty I can't recall a situation where I have faced an 'outing' as a non rev. I have never been asked, nor would I ask someone else, about flying status in a way that would force the issue in a negative way that would cause me to lie. Odd & unfortunate that you have encountered that to the point you felt you had to lie. If it came up in natural conversation I would never lie or deny it, why would you, it's nothing to hide.
Last edited by PRWeezer; Jan 16, 2013 at 10:18 pm

