Can't print boarding pass within 30 minutes of departure
Oct 30, 2012, 4:19 pm
#1
Original Poster
Join Date: Dec 2010
Posts: 4
Can't print boarding pass within 30 minutes of departure
Checked in online but did not receive e-boarding pass as expected. Tried to print boarding pass at kiosk literally 29 minutes before flight & was locked out. Delta representative at Sky Priority desk told me she was unable to print the boarding pass within the 30 minutes before departure - she was quite adamant. Is this accurate? Has something changed? I'm certain that in the past helpful Delta representives have printed boarding passes for me even after I've been locked out at the kiosk...
Oct 30, 2012, 4:31 pm
#2
Join Date: May 2008
Programs: Hyatt Globalist, HH Diamond, MR Titanium, MR LTP, AA EP, UA Silver
Posts: 743
Checked in online but did not receive e-boarding pass as expected. Tried to print boarding pass at kiosk literally 29 minutes before flight & was locked out. Delta representative at Sky Priority desk told me she was unable to print the boarding pass within the 30 minutes before departure - she was quite adamant. Is this accurate? Has something changed? I'm certain that in the past helpful Delta representives have printed boarding passes for me even after I've been locked out at the kiosk...
Oct 30, 2012, 4:47 pm
#5
Join Date: Jan 2010
Location: Boston, MA
Programs: DL Diamond, HHonors Diamond, National Executive Elite
Posts: 2,363
They need to do something out of the ordinary—perhaps involving a supervisor or at least a more knowledgeable colleague—but ticketing agents are indeed able to print boarding passes within 30 minutes of departure.
Oct 30, 2012, 4:52 pm
#6
Join Date: Nov 2011
Location: Ann Arbor, MI
Programs: Delta DM, SPG Plat, Priority Club Plat, Club Carlson Gold, Hertz
Posts: 72
Had the same situation at SFO a few months back. I got to the checkin desk about 20 minutes before departure (after an unfortunately timed public transit delay) and one of the agents printed my boarding pass in less than a minute.
And then suggested that I run.
And then suggested that I run.
Oct 30, 2012, 5:05 pm
#7
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Of course they can print the boarding pass provided that you have already checked in.
Oct 30, 2012, 7:51 pm
#9
Join Date: Apr 2003
Location: Atlanta
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Oct 30, 2012, 8:08 pm
#10
Join Date: Nov 2009
Location: Missouri
Programs: Delta DM
Posts: 154
Last time I arrived with just 20 minutes to departure.
The check-in counter agent could not check me in, and could not print my boarding pass.
I thought I was going to miss my international flight, but instead he issued me a gate pass that allowed me to clear security. He then phoned the gate agent who was able to print my boarding pass.
It was really incredible service... and I'll never cut it that close again.
The check-in counter agent could not check me in, and could not print my boarding pass.
I thought I was going to miss my international flight, but instead he issued me a gate pass that allowed me to clear security. He then phoned the gate agent who was able to print my boarding pass.
It was really incredible service... and I'll never cut it that close again.
Oct 30, 2012, 8:14 pm
#11
Join Date: May 2001
Location: Alexandria, Va. USA
Programs: AA Executive Platinum, DL Silver, UA Gold, *A Gold, OW Emerald
Posts: 1,492
ah the human touch
This happened to me once at Las Vegas. The kiosk said something about it being too late to check in for this flight. However, the helpful agent immediately produced my boarding passes. She told me that the computer doesn't know that the flight is half empty and that there are very few people at security. She said, "Go straight through security to the gate. Don't delay." I easily made the plane.
Still, I show up much earlier now. I don't want this kind of avoidable risk.
Still, I show up much earlier now. I don't want this kind of avoidable risk.
Oct 30, 2012, 9:11 pm
#12
Join Date: Jul 2011
Programs: DL PM, Hertz Preisdents Club, Marriott Platinum
Posts: 63
This happens in DEN all the time. Friday, to a friend of mine, and I've had this issue at 29 min (I was there 35 before, but the kiosk had a 'malfunction'. It was the last flight of the day, and after some pleading, she rebooked me on AA.
This led me to believe that the GA absolutely takes control and the check in desk has ZERO control sub 30.
This led me to believe that the GA absolutely takes control and the check in desk has ZERO control sub 30.
Oct 31, 2012, 9:27 am
#13
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Join Date: Nov 2009
Location: Earth. Residency:HKG formerly:YYZ
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The system at T-30 transfer full control of the flight to the GA at the gate. For check in agents to print/reprint a BP they need to call the GA who then grants permission for the BP to be printed/reprinted at check in. Sometime at busy airport/gates it is simpler for them to give you a gate pass and make a note in your PNR that you are at the airport and on your way to the gate.
Oct 31, 2012, 9:45 am
#14
Suspended
Join Date: Aug 2010
Location: DCA
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Posts: 50,262
The gate pass replaces the overide in light of the IDB rules. If you blow the check-in deadline, but make it to the gate, you still don't get IDB (or some other pax VDB) if there's an oversell.
Oct 31, 2012, 12:09 pm
#15
Join Date: Jul 2007
Location: VPS
Programs: DL-DM, 2MM; AA,QF,UA, WN. Every imaginable hotel program
Posts: 2,352
Just about two weeks ago I reprinted a BP myself at a kiosk inside the concourse for my soon-to-depart flight. I had dropped the original BP somewhere. (Just before I boarded, the GA paged me...someone had turned in my lost BP, but I no longer needed it).