'null' Class?
Jun 28, 2012 | 9:28 am
#1
Original Poster
Join Date: Jun 2012
Location: Atlanta
Programs: BA Bronze, DL Silver, EK Silver
Posts: 52
'null' Class?
Well this is for the KLM leg of the trip but since I booked this thru Delta and my conformation email is from them, I'll just post it here.
I booked the flight as First/Business but its saying my class is 'null'... does this mean I need to give Delta a call, or is this normal when booking thru Delta for KLM
I booked the flight as First/Business but its saying my class is 'null'... does this mean I need to give Delta a call, or is this normal when booking thru Delta for KLM
Jun 28, 2012 | 9:57 am
#2
Join Date: Feb 2009
Location: BER, SAT, AUS
Programs: Feels like FO (AA EXP)
Posts: 1,611
Well this is for the KLM leg of the trip but since I booked this thru Delta and my conformation email is from them, I'll just post it here.
I booked the flight as First/Business but its saying my class is 'null'... does this mean I need to give Delta a call, or is this normal when booking thru Delta for KLM
I booked the flight as First/Business but its saying my class is 'null'... does this mean I need to give Delta a call, or is this normal when booking thru Delta for KLM
Jun 28, 2012 | 10:30 am
#4
Original Poster
Join Date: Jun 2012
Location: Atlanta
Programs: BA Bronze, DL Silver, EK Silver
Posts: 52
Hopefully they wont turn me down at the airport!
Jun 28, 2012 | 10:33 am
#5
Suspended
Join Date: Dec 2009
Location: HKG
Programs: DL FO, UA, AA, AsiaMiles, SPG, HHonors
Posts: 7,982
Their job is to help you. They screwed up by sending you an unintelligible e-mail. There may or may not be a problem, but do you want to take a chance? Don't wait for the airport. Call and resolve the issue.
Jun 28, 2012 | 10:35 am
#6
Join Date: Jan 2012
Location: TPA
Programs: DL Kettel, WN Companion Pass
Posts: 547
Jun 28, 2012 | 11:19 am
#7
Join Date: May 2000
Location: IAD/DCA/BWI
Programs: SQ, LH, AMEX, Citi, Cap1
Posts: 4,113
Looks like from looking at your itinerary, there is a lookup issue between the KLM fare class codes and what cabin it belongs to. Good job testing, DL.
Your best bet is to call DL and verify that you're booked in cabin you expected.
Jun 28, 2012 | 11:44 am
#8
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
You should also examine our receipt.
Get the KLM PNR and look at your itinerary on their website.
As others have urged, do not wait to fix this.
Get the KLM PNR and look at your itinerary on their website.
As others have urged, do not wait to fix this.
Jun 28, 2012 | 12:11 pm
#10
Original Poster
Join Date: Jun 2012
Location: Atlanta
Programs: BA Bronze, DL Silver, EK Silver
Posts: 52
Called Delta. After leaving the lady confused by explaining the whole "null" thing, I just decided to ask her what class I was in - and yes on her side it says Business.
