No time for beverage service, but time to walk aisle selling Amex
Jun 6, 2012, 7:23 pm
#31
Original Poster
Join Date: Jun 2010
Location: EYW
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No PFB besides the bottles of water.
Jun 6, 2012, 7:29 pm
#32
Join Date: Oct 2009
Location: Land of the parrots and parrotheads
Programs: Several dozen
Posts: 4,820
Put it all in perspective - with that AMEX you can print money minting miles. Else, with your bag of pretzels and a soft drink you are just plain SOL.
I say show me the money!
I say show me the money!
I was in FC on CHS-ATL this morning which is a short flight, +/-40minutes. We had a little turbulence on the way up, but then got the announcement that due to the short flight, there would be no beverage snack service. I was sitting in FC and there was no beverage or snack service in either cabin.
Yet, they still had time to make a lengthy Amex announcement and then walk the aisle with Amex brochures. I don't know why, but this agitates me. Shouldn't there be some sense or priority towards customer service, what little remains? And as far as announcements go, there are way too many of them per flight too, IMHO.
Anyone else's thoughts?
Yet, they still had time to make a lengthy Amex announcement and then walk the aisle with Amex brochures. I don't know why, but this agitates me. Shouldn't there be some sense or priority towards customer service, what little remains? And as far as announcements go, there are way too many of them per flight too, IMHO.
Anyone else's thoughts?
Jun 6, 2012, 8:04 pm
#33
Join Date: Jul 2010
Location: SAV
Programs: Atlanta's hometown airline. A bunch of hotel programs. PetSmart PetPerks.
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As to the OP on CHS-ATL: I've flown a good bit ATL-SAV-ATL and can say I always remember PDB in F either way but rarely remember beverage service in coach. In fact, the first time MrWeezer met my parents he flew ATL-SAV the day before Thanksgiving in F & marveled at how a flight crew could have PDB plus 2-3+ refills in F in that short a flight. Once I explained Savannah, he got it.
Jun 6, 2012, 8:11 pm
#34
Join Date: May 2010
Location: Rockin' the Bakken
Programs: Several
Posts: 978
While other airlines, and sometimes even Delta, do perform a beverage service on such short flights, I think the bigger picture here is such a service really necessary on a less than hour flight? First class notwithstanding. I think everyone would survive without a Diet Coke for 45 min.
Jun 6, 2012, 8:13 pm
#35
Join Date: Dec 2011
Location: Michigan's Capital Region
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Jun 6, 2012, 8:20 pm
#36
Original Poster
Join Date: Jun 2010
Location: EYW
Programs: AA Exe Platinum, AA & Delta Million Miler, Hilton Diamond, Marriott LT Titanium, United Silver
Posts: 521
Indeed. Folks are making big $$ on this program.
As to the OP on CHS-ATL: I've flown a good bit ATL-SAV-ATL and can say I always remember PDB in F either way but rarely remember beverage service in coach. In fact, the first time MrWeezer met my parents he flew ATL-SAV the day before Thanksgiving in F & marveled at how a flight crew could have PDB plus 2-3+ refills in F in that short a flight. Once I explained Savannah, he got it.
As to the OP on CHS-ATL: I've flown a good bit ATL-SAV-ATL and can say I always remember PDB in F either way but rarely remember beverage service in coach. In fact, the first time MrWeezer met my parents he flew ATL-SAV the day before Thanksgiving in F & marveled at how a flight crew could have PDB plus 2-3+ refills in F in that short a flight. Once I explained Savannah, he got it.
Jun 6, 2012, 8:27 pm
#37
Join Date: Dec 2011
Programs: DL DM PM
Posts: 2,034
I don't give a toss about the beverage service on a short flight, but the assault on my ears from FA blather, commercials, pilots is an abomination, especially the commercials. We fly a lot, we want to read or do some work or just zone out before or after a busy day. There is nothing of interest in anything the flight crew can say to us so just shut up already.
Jun 6, 2012, 9:01 pm
#40
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Jun 6, 2012, 9:05 pm
#41
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Jun 6, 2012, 9:17 pm
#43
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But I remember when Comair/Delta did TOL/CVG, that was less than 200 miles and they did a beverage service and when US did TOL/PIT that was only around 225 miles and they also managed to do a beverage service.WN does a full beverage service on DTW/MDW and when I flew MDW/DTW home a couple weeks ago the FA didn't even do a trash pickup service. At least she didn't do an Am Ex sales pitch
Jun 6, 2012, 10:01 pm
#44
Join Date: Dec 2002
Location: Bloomfield, MI, USA
Programs: DL Gold
Posts: 694
NWAFA - how far back did you go with NW? I've got a bunch of timetables from the 60's showing breakfasts in coach (I'm assuming "B" in the timetable meant a hot breakfast, while "S" meant a danish or something like that) on some amazingly short flights.
OTOH, there were some flights that went, mmm, ORD-MSN-RST-MSP-FAR-BIS-BIL-BTM-MSO-GEG-SEA, on which one could go an awfully long time without any sort of nourishment.
But yes, in the good old days, if one was flying over a meal time in coach there was a pretty good chance one would get at least a little something to eat except on really short routes like, e.g., RST-MSP. I recall getting a snack of a piece of chicken and some potato salad on AL flying PIT-PHL, and an actual meal (i.e., something hot) in F on TW flying PHL-PIT.
And I do recall WN fitting in a beverage service DTW-MDW and vv. The FA's were out of their seats on climbout to make it happen, and were finishing up the last trash run when the signal came that we were on final.
OTOH, there were some flights that went, mmm, ORD-MSN-RST-MSP-FAR-BIS-BIL-BTM-MSO-GEG-SEA, on which one could go an awfully long time without any sort of nourishment.
But yes, in the good old days, if one was flying over a meal time in coach there was a pretty good chance one would get at least a little something to eat except on really short routes like, e.g., RST-MSP. I recall getting a snack of a piece of chicken and some potato salad on AL flying PIT-PHL, and an actual meal (i.e., something hot) in F on TW flying PHL-PIT.
And I do recall WN fitting in a beverage service DTW-MDW and vv. The FA's were out of their seats on climbout to make it happen, and were finishing up the last trash run when the signal came that we were on final.
Jun 6, 2012, 10:11 pm
#45
Join Date: Apr 2011
Programs: 1FS Frequent Diner
Posts: 175
To be fair, using carts can increase the time to set up and complete a service.
I know it is annoying, but it takes less than 5 minutes to make the AMEX announcement and walk through the cabin, which the crew is required to do anyways on final approach. Completing a drink service takes a lot longer, though there's really no excuse for skipping it in F.
I know it is annoying, but it takes less than 5 minutes to make the AMEX announcement and walk through the cabin, which the crew is required to do anyways on final approach. Completing a drink service takes a lot longer, though there's really no excuse for skipping it in F.