@DeltaAssist
May 27, 2012, 4:56 am
#16
Join Date: Jan 2006
Location: Live: HVN -- Work: The World
Programs: DL - exPlat (now Gold) ; AB - Gold ; TK - Gold; BMI - exGold; US - exChairman ; UA-ex1K; NW-exGold
Posts: 1,248
Jun 10, 2012, 1:02 am
#17
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,414
I just used @deltaassist for the first time. They could not resolve my issue but a few mins after I tweeted with them I got an email from delta with my itinerary...nothing had changed (sadly) but I wondered if this is standard? I did not actually tell Deltaassist who I am...though they can see my name I suppose....is this normal?
Jun 10, 2012, 4:11 am
#18
Join Date: Aug 2000
Location: OKC
Programs: DL DM/2.768MM, Global Entry, Titanium_Marriott, GHertz
Posts: 6,752
I just used @deltaassist for the first time. They could not resolve my issue but a few mins after I tweeted with them I got an email from delta with my itinerary...nothing had changed (sadly) but I wondered if this is standard? I did not actually tell Deltaassist who I am...though they can see my name I suppose....is this normal?
When you say they could not resolve your issue, could you be more specific about the request?
Jun 10, 2012, 7:22 am
#19
Join Date: Jul 2010
Location: MKE
Programs: DL-MM-Diamond HH-Diamond
Posts: 3,218
I just used @deltaassist for the first time. They could not resolve my issue but a few mins after I tweeted with them I got an email from delta with my itinerary...nothing had changed (sadly) but I wondered if this is standard? I did not actually tell Deltaassist who I am...though they can see my name I suppose....is this normal?
Jun 10, 2012, 7:29 am
#20
Join Date: Oct 2002
Location: LAS
Programs: PA FT, TW Gold, NW/CO PE, VK Eagleflyer
Posts: 7,173
Jun 10, 2012, 10:56 am
#21
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,414
I highly doubt it was a coincidence. I contacted them to see about G class opening up on a route....they were nice but could not force it through. I sent them only the flight number and the date, not my confirmation number or anything else. I supposed just from my name they went into my rez. 3 minutes later, after DM'ing with them, I got a new copy of my itinerary emailed to me.
Then, I responded again, when they said they could not process the upgrade b/c there was no G class, and asked if they could then confirm I was on the wait list---still without ever giving my information aside from my twitter name (which is my name) and flight number/date. Within 5 minutes my rez was changed to reflect being wait listed for an upgrade. It was amazingly quick and responsive---I really appreciated it. I'm just surprised that they did this without confirming my confirmation or SM numbers.
Then, I responded again, when they said they could not process the upgrade b/c there was no G class, and asked if they could then confirm I was on the wait list---still without ever giving my information aside from my twitter name (which is my name) and flight number/date. Within 5 minutes my rez was changed to reflect being wait listed for an upgrade. It was amazingly quick and responsive---I really appreciated it. I'm just surprised that they did this without confirming my confirmation or SM numbers.
Jun 10, 2012, 4:44 pm
#22
Join Date: Aug 2000
Location: OKC
Programs: DL DM/2.768MM, Global Entry, Titanium_Marriott, GHertz
Posts: 6,752
I highly doubt it was a coincidence. I contacted them to see about G class opening up on a route....they were nice but could not force it through. I sent them only the flight number and the date, not my confirmation number or anything else. I supposed just from my name they went into my rez. 3 minutes later, after DM'ing with them, I got a new copy of my itinerary emailed to me.
Then, I responded again, when they said they could not process the upgrade b/c there was no G class, and asked if they could then confirm I was on the wait list---still without ever giving my information aside from my twitter name (which is my name) and flight number/date. Within 5 minutes my rez was changed to reflect being wait listed for an upgrade. It was amazingly quick and responsive---I really appreciated it. I'm just surprised that they did this without confirming my confirmation or SM numbers.
Then, I responded again, when they said they could not process the upgrade b/c there was no G class, and asked if they could then confirm I was on the wait list---still without ever giving my information aside from my twitter name (which is my name) and flight number/date. Within 5 minutes my rez was changed to reflect being wait listed for an upgrade. It was amazingly quick and responsive---I really appreciated it. I'm just surprised that they did this without confirming my confirmation or SM numbers.