New delta.com fare search format
Mar 13, 2012, 4:35 am
#1
Original Poster
Join Date: Oct 2004
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New delta.com fare search format
I've been trying to purchase a simple domestic ticket this morning on delta.com (without success) and the search output format has changed. There's still too much blank/white space -- I'd rather see my options in a more condensed format, but to each his own. I wonder if this is just a cosmetic change, or if there's an actual functionality change?
I still wish the search by price output gave more options -- the results are usually too limiting and I have to search methodically by schedule and not price.
I still wish the search by price output gave more options -- the results are usually too limiting and I have to search methodically by schedule and not price.
Mar 13, 2012, 5:09 am
#2
Join Date: Jan 2011
Location: DFW...at the moment
Programs: AA EXP, SPG Plat, Hyatt Diamond, HH gold
Posts: 609
Wow, that is quite a change! I hope that the new format doesn't lead to more people realizing that discount F is somtimes cheaper than the cheapest available Y (i.e. more FCM).
The left side (with the flight data) is too jumbled and the right side is too open, IMHO. Overall it does look pretty snazzy.
It looks like the award calendar wasn't affected, so don't worry: it maintains all of its current functionality... /sarc
The left side (with the flight data) is too jumbled and the right side is too open, IMHO. Overall it does look pretty snazzy.
It looks like the award calendar wasn't affected, so don't worry: it maintains all of its current functionality... /sarc
Mar 13, 2012, 5:22 am
#3
Join Date: Sep 2011
Location: New York City
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It looks much cooler, but I think its more annoying, now I have to click to see details I want to know when before they were right there. Also, if im looking for a y ticket, I don't care about f, unless of course delta wants me buy it because its not much more expensive, which is of course their plan
Mar 13, 2012, 5:51 am
#4
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I got a little excited thinking that you could now buy Y one-way and F the other. Unfortunately that still doesn't seem to be the case.
I think it looks OK but I wish you didn't have to click details to see where your layover was going to be. But at least the sorting drop-down seems to work this time.
I think it looks OK but I wish you didn't have to click details to see where your layover was going to be. But at least the sorting drop-down seems to work this time.
Mar 13, 2012, 5:57 am
#5
Join Date: Oct 2007
Programs: Now just a lowly DL PM/1MM. This industry needs some competition. It's just not enjoyable anymore.
Posts: 3,543
I really don't think there is an easy way to present all the choices. I'll give it a whirl and see how it functions. Hopefully it will list options that previously one could only find on kayak, etc....
Mar 13, 2012, 6:14 am
#6
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Wow that new format is really quite annoying.
DL continues their efforts to freshen up the lipstick on the pig... but at the heard the booking engine still remains a pig. DL continues to be the only major airline without the ability to do a search of price+schedule.
I see they are really pushing the whole FCM thing with LARGE banners on the purchase page to upgrade or change to flexible/refundable.
DL continues their efforts to freshen up the lipstick on the pig... but at the heard the booking engine still remains a pig. DL continues to be the only major airline without the ability to do a search of price+schedule.
I see they are really pushing the whole FCM thing with LARGE banners on the purchase page to upgrade or change to flexible/refundable.
Mar 13, 2012, 6:25 am
#7
Join Date: Apr 2005
Location: Mid-Atlantic
Programs: AA Plat, UA Silver, DL Silver, Marriott Titanium, etc.
Posts: 4,210
It's just plain awful. You can't even see the connection time or city anymore!
Still no mileage for each segment.
It's just too tedious to have to click through every darn flight option to see what it really is.
What are these folks smoking?
on this enhancement.
Still no mileage for each segment.
It's just too tedious to have to click through every darn flight option to see what it really is.
What are these folks smoking?
on this enhancement.
Mar 13, 2012, 6:40 am
#9
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Oh wow good point about not even seeing the connection city or layover time without requiring another click to open the details.
I'm starting to think that Delta and Marriott are using the same outsourced IT web design firm, since both of their website interfaces are now horrendous.
Obvious that DL would rather try to sell you the P fare than actually prominently present USEFUL and NECESSARY info about the flights like connection and layover!
I'm starting to think that Delta and Marriott are using the same outsourced IT web design firm, since both of their website interfaces are now horrendous.
Obvious that DL would rather try to sell you the P fare than actually prominently present USEFUL and NECESSARY info about the flights like connection and layover!
Mar 13, 2012, 6:41 am
#10
Join Date: Oct 2009
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Mar 13, 2012, 7:14 am
#11
Join Date: Oct 2009
Programs: DL PM, CO PE
Posts: 63
Ugh... Just spent (wasted) 15 minutes trying to book my next flight. The new interface is FAR less efficient for me, not because i'm unfamiliar with it - but because it presents less information in a more cumbersome format.
I (almost) always search by city code (not airport) ie. NYC - but now i can't see which flights are are from LGA, EWR or JFK.
The 'lowest' priced search result is no longer highlighted (obviously DL doesn't want customers focusing on that anymore).
Wish I could toggle all the 'details' buttons open at once (instead of one at a time) and then condense the layout - too much scrolling...
alas....
I (almost) always search by city code (not airport) ie. NYC - but now i can't see which flights are are from LGA, EWR or JFK.
The 'lowest' priced search result is no longer highlighted (obviously DL doesn't want customers focusing on that anymore).
Wish I could toggle all the 'details' buttons open at once (instead of one at a time) and then condense the layout - too much scrolling...
alas....
Mar 13, 2012, 7:16 am
#12
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I'm guessing that whoever designed this concept, has NEVER booked a flight in their life!!!
Mar 13, 2012, 7:20 am
#13
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Yup, Delta and Marriott are definitely using the same outsourced web designers... I'd love to find out who it is so I be sure to tell everyone to never use that company. They obviously have no concept of functionality, and even worse is how it speaks of the total lack of understand by Delta on how what information is critical for flights.
Mar 13, 2012, 7:22 am
#14
Join Date: Aug 2010
Location: JFK/LGA
Posts: 1,423
This the absolute first thing I noticed! All I can say is - - WOW! Surely, they will have to fix this! It makes no sense to have to click on each "details" button and wait for the whole itinerary to drop down! WOW!
I'm guessing that whoever designed this concept, has NEVER booked a flight in their life!!!
I'm guessing that whoever designed this concept, has NEVER booked a flight in their life!!!
That being said I do like that when you expand the details window it gives a clearer picture of which amenities are on the aircraft currently listed for your flight even though the over/under of that changing between now and when you fly is presently at 6
Mar 13, 2012, 7:32 am
#15
Join Date: Oct 2007
Programs: Now just a lowly DL PM/1MM. This industry needs some competition. It's just not enjoyable anymore.
Posts: 3,543
OK, I gave it a whirl, and my preliminary opinion is .
Not listing the connection cities and having to manually calculate the layover times are glaring oversights that I hope will be corrected soon.
The customer experience just keeps getting better
....
.Not listing the connection cities and having to manually calculate the layover times are glaring oversights that I hope will be corrected soon.
The customer experience just keeps getting better
....