$50 + meal voucher for MX delay DL28 this morning LAS-ATL - no complaint or e-mail... Just gave them to me automatically... 2:45 delay

15,000 SkyPesos each for my traveling companion (no status) and I (PM) for non-functional in-seat power on the 767 ATL-LAS.

Also didn't work LAS-ATL on the 757 and I'm still waiting to hear back from DL on that TTU.

We were in paid FC (AMEX companion cert used for the non-status companion) FWIW.

Heard back on my LAS-ATL TTU for no in-seat power... $100 voucher for that one. Wasn't with my companion (I VDBed to the next flight) so I don't know if his worked or not -- or, if he even tried given that we were returning from his bachelor party in LAS...

15,000 SkyMiles for broken IFE + video equipment under Premium Economy seat on KLM flight

MSP-SDF, 7:15am flight delayed 3 times then canceled. Rebooked on 5pm SDF-ATL-MSP, that was oversold out of SDF so I took the $300 to try the MSP-SDF the next day. Got 25K miles without asking, just notified with a letter in the mail.

Two complaints.

15,000 miles for equipment issue on ATL - SCL 10 hour flight

5,500 miles for "Sky Zone" boarding issues BHM - ATL. Didn't even want the miles, just wanted to make it known the GA's were horrible at calling zones that morning.

Was on a delayed Pinnacle flight, upgraded to F on a CRJ900. Long delay boarding due to mechanical, then another long delay after boarding due to dispatch paperwork.

There were no bottles upon boarding, no PDB, and then no offer of any type of refreshments during the 1+ hour before push back.

Emailed DL, got an email and a snail mail. 12,000 total miles compensation.

400 for VDB MSP-LAX this past friday.

3500k miles for loose wiring on the floor in front of me from AGS-ATL. I was more worried it was a safety issue.
3500k miles for a 30 min wait at the gate on a CRJ from MSY-MEM. Really hot on the plane, no AC, and no announcements.

Both required e-mail.

It maybe just me, but I send in comments on all of my flights. It is about 75% compliments, and 25% complaints.

Compensation for non working headphone jack in BE?
 

What should I expect? if anything. I could not move seat as they had OP UPPED 15!!

Skypesos, if you are lucky: vouchers.

If there was a nonrev in BE, that person should have been told to swap seats with you if you wanted to move, but OPUPs normally are treated on board like paying BE passengers and not given lower priority on meal choice, etc., the way nonrevs are. If this was DUB, there would not have been a crew rest seat in BE if they needed the seats. (If a crew member has been allocated a normal non curtained rest seat, I think they could be asked to sway.) DUB seems to frequently have lots of OPUPs, even of kettles.

Am I correct that a passenger on award ticket is a 'non-rev'? If it is true, why he/she should give away his seat?

No, non-revs are DL employees or their friends/family making use of employee travel benefits. Passengers on award tickets are not considered non-revs.

NO, an award ticket is considered to be a revenue ticket, which is why I sometimes refer here to tickets paid with miles versus tickets paid with money to emphasize the distinction. Award tickets and upgrades with SWUs or miles are higher in the food chain than OPUPs.

Kinda depends but the difference between "little" and "nothing" is miniscule. For the most part I'd say miles, but if it was a particularly long flight and you have a history of being a non-complainer, you may get a voucher of some sort - also dependant upon how long you've been an elite.

If you include the words AVOD or IFE somewhere in your complaint, that seems to trigger something in the mileage fairy that causes it to shower you with a ridiculous amount of miles.

A couple of years ago, people were reporting something like 20,000 miles for nonfunctioning AVOD in TPAC BE, which I think is really excessive. No sound is not quite as bad in that you can find a movie with subtitles, watch the map, and play games without sound.

I got 2500 pesos for a non-working IFE and non-working power outlet on LAX-SYD. Not exactly generous...but, my iPad was charged before I left and I survived.

There are numerous references to AVOD or IFE in this thread found by a search on 'compensation'.

http://www.flyertalk.com/forum/delta...n-reports.html

I've received 10k before for a TATL flight in BE. The screen had a small crack and was not calibrated ... this was from the purser on the flight though, not via DL.com.

Was this coach and/or EC or in BE? I assume you were GM at the time. Ex post compensation tends to depend on elite status while on board compensation packets are different for coach versus BE/FC.

ADDED: This is response to post #10 above, 2500 miles on LAX-SYD.

And the 2012 edition...
http://www.flyertalk.com/forum/delta...on-thread.html

:)

Bloody hell - what flight?

Whatever flight this was, I want to be on it.

DUB. It's not at all so rare on this route.

mmm - I nearly always go into SNN as grand children are in Galway. Going Saturday as a matter of fact. ATL-DUB or JFK-DUB? 757 obviously if JFK-DUB

Business load is always low on Dub flights. Which is great because I have never missed an upgrade using my 4/6 Certs in at least 50 segments.

Have been almost tempted to go in coach during the summer season as I would bound as a PM to also get an OP/UP!! However haven't risked it, as knowing my luck the plane would be empty!!

Will remember that the next time!!

They offered me 6000 Miles, I replied by requested 6000 MQM and 10,000 miles

Status / History of Complaints
 

1. Hope you reported it to FA so s/he can report to Captain so it can be reported for maintenance in due course.

2. What you get will depend on your status and your history of complaints (DL tracks this stuff and tends to start tapering down what it hands out as the # of minor complaints rises).

another compensation question ...
 

Sorry in advance.

I was scheduled to fly from STI through JFK to DTW Sunday (DL550/3292).
The incoming flight from JFK-STI was delayed 4 hours (mechanical), so my STI-JFK flight was also delayed, meaning I missed the connection in JFK, and got into DTW the next day, 14 hours late.

DL put me in the Doubletree and gave me $18 in food vouchers.

Is there some mandatory compensation I am entitled to?

There is no mandatory compensation...although if you complain they may throw some miles at you.

Mandatory, as required by the Contract of Carriage, customer commitment, or applicable law? No.

Thanks rwoman.
Is there a minumum lateness that triggers a mandatory compensation for an international flight?

For a Delta operated flight, this would only potentially apply on departures FROM the EU, which would not apply in this case.

I would think as a PM there should be some miles or a voucher.

I got a $200 voucher for being stuck in ATL on a TPA-ATL-HSV trip. TPA-ATL was delayed due to a mechanical issue.

David

Presume that OP has by now read the Contract of Carriage for his ticket and learned that he wasn't entitled to any compensation at all (including hotel + meal voucher).

If he wants to file a whine with DL, they will probably throw some token his way. But, compensation: No.

Mechanical is entitled to hotel + meal vouchers per CoC, no?

I just did read the CoC.
https://www.delta.com/legal/index.jsp#delay
This is a quote:
The applicable limits of liability for your international journey on a flight ticketed by this carrier are:In the case of delay to your journey, 4,694 Special Drawing Rights per passenger.

4,694 SDR is ~$7000.
So I guess that is the maximum compensation that could be received, not that I would ever expect a fraction of that.