Not able to use more than 3 vouchers for a ticket purchase
Nov 15, 2011, 10:50 am
#1
Original Poster
Join Date: Aug 2009
Programs: DL PM, HHonors Diamond, Hyatt Platinum
Posts: 47
Not able to use more than 3 vouchers for a ticket purchase
Just finished beating my head against the wall multiple times trying to find a solution to this issue.
After hoarding 12 vouchers (Delta eCerts and eCredits) worth about $900 throughout the year from my many misadventures on DL flights, I wanted to use them for a single trip to PVG this December. When I called to book the itinerary, I was told that I can only use 3 vouchers per ticket. I carefully read the T&C of the vouchers and nowhere does it list this limitation. So, apparently this is due to a "technological limitation" in Delta's system.
I asked to see if they could combine them into one voucher and was told that was not possible. I then asked if they could discount the ticket and delete the vouchers for that amount and was told no again. Very frustrated I tried escalating the issue in multiple different formats and got the same result every time.
Any suggestions on getting around this?
After hoarding 12 vouchers (Delta eCerts and eCredits) worth about $900 throughout the year from my many misadventures on DL flights, I wanted to use them for a single trip to PVG this December. When I called to book the itinerary, I was told that I can only use 3 vouchers per ticket. I carefully read the T&C of the vouchers and nowhere does it list this limitation. So, apparently this is due to a "technological limitation" in Delta's system.
I asked to see if they could combine them into one voucher and was told that was not possible. I then asked if they could discount the ticket and delete the vouchers for that amount and was told no again. Very frustrated I tried escalating the issue in multiple different formats and got the same result every time.
Any suggestions on getting around this?
Nov 15, 2011, 11:02 am
#6
Join Date: Dec 2010
Location: LGA/JFK
Programs: DL Silver (aka, Delta AmEx PLUS), Starbucks Gold :)
Posts: 463
If you buy refundable tickets using 3 of your vouchers and cancel the ticket, do you get one back? If so, filter the others using this way until you have 3 to use. The first part needs an answer first.
(Edit - answered by AndyTLe - I'm always slow
(Edit - answered by AndyTLe - I'm always slow
Nov 15, 2011, 11:06 am
#7
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
How about using three vouchers to buy a refundable ticket, and then canceling it (or non-refundable but within one day); do you get one voucher for the full price back?
Nov 15, 2011, 11:18 am
#8
Join Date: Jun 2001
Location: LAX
Programs: AA Gold (prev. Ex Plat for 10 years); DL Plat; UA Gold; Hilton Diamond
Posts: 2,339
My experience with multiple vouchers has been this - even when the full value is used, if the itinerary is cancelled they are divided back up according to their original terms and conditions. They are not co-mingled as one credit voucher. Admittedly it has been a while since I've done this so that may have changed.
Nov 15, 2011, 11:36 am
#9
Join Date: Dec 2009
Location: PVD, GVA, BUD
Programs: AA ExecP
Posts: 830
You were told absolutely incorrect information. You can use 3 vouchers, per person, on 1 PNR. I just booked an AF codeshare in PE for 2 people - used 6 vouchers - 3 each - for a total of $1400 in vouchers (upgraded to J with SWUs).
Nov 15, 2011, 11:39 am
#10
Join Date: Dec 2009
Location: PVD, GVA, BUD
Programs: AA ExecP
Posts: 830
My experience with multiple vouchers has been this - even when the full value is used, if the itinerary is cancelled they are divided back up according to their original terms and conditions. They are not co-mingled as one credit voucher. Admittedly it has been a while since I've done this so that may have changed.
Nov 15, 2011, 11:48 am
#11
Join Date: Nov 2006
Location: JAX / MUC / BER
Programs: DL DM, LH SEN, Mariott Titanium
Posts: 369
Be careful when using vouchers and then cancelling:
- I have had trouble with the 24hr "free" cancellation policy
- It has taken almost two weeks in one instance to get the voucher value back
- I have had trouble with the 24hr "free" cancellation policy
- It has taken almost two weeks in one instance to get the voucher value back
Nov 15, 2011, 11:51 am
#12
Suspended
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Nov 15, 2011, 12:43 pm
#13
Join Date: Feb 2011
Location: CVG,SDF,LEX
Programs: Delta DM MM
Posts: 772
I called back and got it done with another rep...I was making the point that rarely will a question be answered the same way by two different reps. It seems no one knows the rules anymore......
Nov 15, 2011, 1:02 pm
#14
Suspended
Join Date: May 2010
Posts: 2,621
E-Certs
Just finished beating my head against the wall multiple times trying to find a solution to this issue.
After hoarding 12 vouchers (Delta eCerts and eCredits) worth about $900 throughout the year from my many misadventures on DL flights, I wanted to use them for a single trip to PVG this December. When I called to book the itinerary, I was told that I can only use 3 vouchers per ticket. I carefully read the T&C of the vouchers and nowhere does it list this limitation. So, apparently this is due to a "technological limitation" in Delta's system.
I asked to see if they could combine them into one voucher and was told that was not possible. I then asked if they could discount the ticket and delete the vouchers for that amount and was told no again. Very frustrated I tried escalating the issue in multiple different formats and got the same result every time.
Any suggestions on getting around this?
After hoarding 12 vouchers (Delta eCerts and eCredits) worth about $900 throughout the year from my many misadventures on DL flights, I wanted to use them for a single trip to PVG this December. When I called to book the itinerary, I was told that I can only use 3 vouchers per ticket. I carefully read the T&C of the vouchers and nowhere does it list this limitation. So, apparently this is due to a "technological limitation" in Delta's system.
I asked to see if they could combine them into one voucher and was told that was not possible. I then asked if they could discount the ticket and delete the vouchers for that amount and was told no again. Very frustrated I tried escalating the issue in multiple different formats and got the same result every time.
Any suggestions on getting around this?
Nov 15, 2011, 1:05 pm
#15
Join Date: Dec 2005
Location: Likely being followed...
Programs: DYKWIA Extraordinaire. TrollSlayer Mega Diamond. [insert esoteric sounding status level(s) here]
Posts: 5,240
