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Old Oct 19, 2011 | 8:53 am
  #1  
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mo' data, mo' problems

Patience, please. I'm new here!

On my last day of free trial of Expert Flyer and I see lots of interesting data - M fares with Z availability and even the magical S available on flights that I want...

BUT I cannot for the life of me cause them to come up on delta.com (or 3rd party booking sites). If I advanced search for M or higher, I always get B; search for S and get at least I - and usually higher than that.

Have played with searches, dates, routings, etc (you know - the way you'd do it *without* all the insight!) and can't get a hit.

Is there some trick to getting DL to sell me the seat that EF tells me is available?
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Old Oct 19, 2011 | 8:55 am
  #2  
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Call the DM line and have them do it for you.
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Old Oct 19, 2011 | 9:00 am
  #3  
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Originally Posted by orlandodlplat
Call the DM line and have them do it for you.
Really? That simple? I have asked for fares before (of course without seeing availability like I can with FT) but it's never worked - they just quote me the same thing I can pull up online.

I'll give it a try.
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Old Oct 19, 2011 | 9:03 am
  #4  
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Originally Posted by orlandodlplat
Call the DM line and have them do it for you.
+1 - I've never had a problem getting fare class quotes from the DM line.
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Old Oct 19, 2011 | 9:04 am
  #5  
TTT
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You need to have a fare available to go with the seat availability. Are there published M or S fares for your route and date?
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Old Oct 19, 2011 | 9:29 am
  #6  
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Originally Posted by TTT
You need to have a fare available to go with the seat availability. Are there published M or S fares for your route and date?
Ah! Now I think we're getting somewhere!

My flight: DL260 MIA-LHR 01NOV shows:

On the Upgrade / Award page:

Z4

and on the Flight Availability page:

J9 C9 D9 I9 S8 Y9 B9 M9 H9 Q8 K4 L0 U0 T0 E0

(there's my S and M - so to speak)

but no S or M on the Fare Information Results page.

So I guess I now have a EF usability question... do you really have to go through all that or is there a simpler way?
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Old Oct 19, 2011 | 9:52 am
  #7  
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Originally Posted by cmaas
Ah! Now I think we're getting somewhere!


So I guess I now have a EF usability question... do you really have to go through all that or is there a simpler way?
Asking for an M fare on delta.com gave you Delta's lowest M fare or higher, an upgrade-eligible fare. EF confirmed the Z bucket availability. A call to Delta handles the booking and upgrade confirmation.

The mistake of looking at fare buckets without coordinating fare rules is pretty common, but, frankly, delta.com eliminates that problem.
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Old Oct 19, 2011 | 9:57 am
  #8  
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Thanks all. Slow learner, but I'll get there!
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Old Oct 19, 2011 | 11:42 am
  #9  
 
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useful tips.

I have a question related to EF too.

When looking up D class (SM J class award redemption ticket) availability on KE for several different dates, I always show that that class doesn't exist.

Does EF not have access to KE D class information or was I really out of luck in choosing dates?

PS: I made sure I chose non-blackout dates.
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