Upgrade Issues
Sep 11, 2011, 9:58 am
#1
Original Poster
Join Date: Jul 2009
Programs: DL DM, DL 1MM, AA Exec Plat
Posts: 282
Upgrade Issues
I am platinum and have noticed on 2 recent trips this week that my upgrades are not being processed 5 days out as usual, but rather I only get upgraded at the gate. Also, I'm currently on a flight from LAX-CVG and ended up getting no upgrade at all. Out of curiosity, did a bunch of Diamonds get on board or did people just buy F tickets? I'm 100% on this route for 2 yrs now, so this is definitely a first.
I'm also still not upgraded from CVG-DCA right after this flight. Is there an issue with DL's upgrade system?
I'm also still not upgraded from CVG-DCA right after this flight. Is there an issue with DL's upgrade system?
Sep 11, 2011, 10:08 am
#2
Join Date: Nov 2003
Location: ORD / MDW / FLL
Programs: DL DM/1MM, AA EXP, SPG Platinum, Hyatt Platinum, Marriott Platinum
Posts: 2,295
This issue gets raised regularly...
space-available UGs are not a guarantee. Every route have different parameters based on likelihood of DL actually selling seats in F. For example, JFK-LAX or SFO all UGs clear at the gate due to so many last-minute walk-up purchases. On other routes I've seen DL hold back varying levels of inventory.
There's nothing wrong with the UG system.
space-available UGs are not a guarantee. Every route have different parameters based on likelihood of DL actually selling seats in F. For example, JFK-LAX or SFO all UGs clear at the gate due to so many last-minute walk-up purchases. On other routes I've seen DL hold back varying levels of inventory.
There's nothing wrong with the UG system.
Sep 11, 2011, 10:14 am
#3
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Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
UG's are not an entitlement
So, your concern is that you sat in FC for free only 66% of the time over your last 3 flights?
Why would DL ever process a freebie UG when it might sell the seat? DL can always process at the gate and that worked for you 2 of 3 times. On the segment it didn't work, people either paid for the seat or had a higher status than you on the UG list.
So, if DL hired you to revamp its system, how would you handle Mr. DLFLYER's complaint?
Why would DL ever process a freebie UG when it might sell the seat? DL can always process at the gate and that worked for you 2 of 3 times. On the segment it didn't work, people either paid for the seat or had a higher status than you on the UG list.
So, if DL hired you to revamp its system, how would you handle Mr. DLFLYER's complaint?
Sep 11, 2011, 10:16 am
#4
Original Poster
Join Date: Jul 2009
Programs: DL DM, DL 1MM, AA Exec Plat
Posts: 282
So, your concern is that you sat in FC for free only 66% of the time over your last 3 flights?
Why would DL ever process a freebie UG when it might sell the seat? DL can always process at the gate and that worked for you 2 of 3 times. On the segment it didn't work, people either paid for the seat or had a higher status than you on the UG list.
So.....
Why would DL ever process a freebie UG when it might sell the seat? DL can always process at the gate and that worked for you 2 of 3 times. On the segment it didn't work, people either paid for the seat or had a higher status than you on the UG list.
So.....
I understand they don't have do UG 5 days out, but in the last several yrs, this is the first time they have done it to this extent. Just wondering if there is a reason why
Sep 11, 2011, 10:16 am
#5
Join Date: Jan 2010
Location: CT
Programs: DL DM 2MM, MR LTT, Hilton D, Hertz PC. National Emerald Exec, UA Silver(thanks to Marriott)
Posts: 2,026
Check that your reservations say Upgrade Requested and not Upgrade Eligible. There seems to be a "bug" in delta.com where it is resetting that sometimes when you book.
You will have to call CSR to have it corrected if that is the issue.
You will have to call CSR to have it corrected if that is the issue.
Sep 11, 2011, 11:41 am
#7
Join Date: Oct 2010
Location: SEA
Programs: UA 1K, AS MVPG, DL GM, Marriott Titanium, Hilton Diamond
Posts: 2,266
I am platinum and have noticed on 2 recent trips this week that my upgrades are not being processed 5 days out as usual, but rather I only get upgraded at the gate. Also, I'm currently on a flight from LAX-CVG and ended up getting no upgrade at all. Out of curiosity, did a bunch of Diamonds get on board or did people just buy F tickets? I'm 100% on this route for 2 yrs now, so this is definitely a first.
I'm also still not upgraded from CVG-DCA right after this flight. Is there an issue with DL's upgrade system?
I'm also still not upgraded from CVG-DCA right after this flight. Is there an issue with DL's upgrade system?
If your connecting flight is 2942 to DCA, there are still 6 seats open in F but I'm sure there are a number of DMs and PMs too. Sunday is not an easy day for UGs at all. But there definitely is no blame to DLs upgrade system because it is working properly. Apparently they are selling the FC seats.
Last edited by GYEWorldTraveler; Sep 14, 2011 at 11:00 pm
Sep 11, 2011, 11:42 am
#8
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Search and become enlightened.
Sep 11, 2011, 3:13 pm
#9
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Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Your post said two recent trips where you were UG at gate and then mentions a third where you were not UG at all. As I read that, you were UG 2 of 3 trips or 66% of time.
Sep 11, 2011, 5:44 pm
#11
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Join Date: Sep 2006
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Delta must be selling more seats in FC on some routes now. Even when I was only an FO, I ALWAYS cleared at the window for DTW/LAS.
I am flying there next weekend and my Friday upgrade hasn't cleared yet and it's t-5. According to the seat map only 5 of 26 FC seats are still available, so who knows if I will clear or not. This is a route that typically had gate upgrades for sale in the past.
Coming back on 9/19, when I checked the seat map a few days ago NO seats in F were showing avialable. I realize this isn't always a good indicater but I tried doing a dummy booking for a first class flight on those days and my monday flight didn't even come up so first must be sold out.
I figure I won't always get upgraded and have an exit row both ways. I'll be wanting to eat after I arrive in vegas anyway so the meal service isn't a big deal and I'll just use the HOOU on my boarding pass and the ones I received in my medallian package if I want to drink.
I am flying there next weekend and my Friday upgrade hasn't cleared yet and it's t-5. According to the seat map only 5 of 26 FC seats are still available, so who knows if I will clear or not. This is a route that typically had gate upgrades for sale in the past.
Coming back on 9/19, when I checked the seat map a few days ago NO seats in F were showing avialable. I realize this isn't always a good indicater but I tried doing a dummy booking for a first class flight on those days and my monday flight didn't even come up so first must be sold out.
I figure I won't always get upgraded and have an exit row both ways. I'll be wanting to eat after I arrive in vegas anyway so the meal service isn't a big deal and I'll just use the HOOU on my boarding pass and the ones I received in my medallian package if I want to drink.
Sep 11, 2011, 5:56 pm
#12
FlyerTalk Evangelist
Join Date: Jun 2008
Programs: Formaldehyde Medallion DL DieMiles
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I am platinum and have noticed on 2 recent trips this week that my upgrades are not being processed 5 days out as usual, but rather I only get upgraded at the gate. Also, I'm currently on a flight from LAX-CVG and ended up getting no upgrade at all. Out of curiosity, did a bunch of Diamonds get on board or did people just buy F tickets? I'm 100% on this route for 2 yrs now, so this is definitely a first.
I'm also still not upgraded from CVG-DCA right after this flight. Is there an issue with DL's upgrade system?
I'm also still not upgraded from CVG-DCA right after this flight. Is there an issue with DL's upgrade system?
FCM... read all about it: http://www.flyertalk.com/forum/delta...gured-out.html
Sep 11, 2011, 6:26 pm
#13
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Join Date: Apr 2009
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Delta must be selling more seats in FC on some routes now. Even when I was only an FO, I ALWAYS cleared at the window for DTW/LAS.
I am flying there next weekend and my Friday upgrade hasn't cleared yet and it's t-5. According to the seat map only 5 of 26 FC seats are still available, so who knows if I will clear or not. This is a route that typically had gate upgrades for sale in the past.
Coming back on 9/19, when I checked the seat map a few days ago NO seats in F were showing avialable. I realize this isn't always a good indicater but I tried doing a dummy booking for a first class flight on those days and my monday flight didn't even come up so first must be sold out.
I figure I won't always get upgraded and have an exit row both ways. I'll be wanting to eat after I arrive in vegas anyway so the meal service isn't a big deal and I'll just use the HOOU on my boarding pass and the ones I received in my medallian package if I want to drink.
I am flying there next weekend and my Friday upgrade hasn't cleared yet and it's t-5. According to the seat map only 5 of 26 FC seats are still available, so who knows if I will clear or not. This is a route that typically had gate upgrades for sale in the past.
Coming back on 9/19, when I checked the seat map a few days ago NO seats in F were showing avialable. I realize this isn't always a good indicater but I tried doing a dummy booking for a first class flight on those days and my monday flight didn't even come up so first must be sold out.
I figure I won't always get upgraded and have an exit row both ways. I'll be wanting to eat after I arrive in vegas anyway so the meal service isn't a big deal and I'll just use the HOOU on my boarding pass and the ones I received in my medallian package if I want to drink.
[KVS Availability Tool 6.5.1/Diamond - Sabre: Availability/FS/US]
Code:
DTW Detroit Metropolitan Wayne County MI US [KDTW] LAS Las Vegas McCarran Intl NV US [KLAS] FRI 16 Sep 2011 Carrier Flight From Depart To Arrive A/C St Availability --------- ------ ---- -------- ---- -------- --- -- -------------------------------------- DL 2316 DTW 08:42 LAS 10:11 757 F7 P6 A3 Y9 B9 M9 H8 Q5 K0 L0 U0 T0 E0 DL 2317 DTW 12:01 LAS 13:25 320 F2 P0 A0 Y9 B9 M9 H7 Q5 K2 L0 U0 T0 E0 DL 1079 DTW 15:50 LAS 17:22 757 F5 P5 A1 Y0 B9 M9 H6 Q3 K0 L0 U0 T0 E0 DL 1217 DTW 17:38 LAS 19:04 757 F4 P4 A0 Y5 B5 M2 H1 Q0 K0 L0 U0 T0 E0 DL 1917 DTW 19:36 LAS 21:05 753 F7 P6 A5 Y9 B9 M7 H7 Q5 K2 L0 U0 T0 E0 DL 1117 DTW 21:42 LAS 23:05 738 F9 P9 A9 Y8 B8 M8 H5 Q4 K3 L1 U0 T0 E0
Code:
LAS Las Vegas McCarran Intl NV US [KLAS] DTW Detroit Metropolitan Wayne County MI US [KDTW] MON 19 Sep 2011 Carrier Flight From Depart To Arrive A/C St Availability --------- ------ ---- -------- ---- -------- --- -- -------------------------------------------- DL 916 LAS 06:05 DTW 12:57 73H F8 P7 A0 Y9 B8 M8 H5 Q2 K0 L0 U0 T0 E0 DL 2188 LAS 09:30 DTW 16:28 757 F5 P4 A0 Y6 B1 M0 H0 Q0 K0 L0 U0 T0 E0 DL 2316 LAS 11:20 DTW 18:24 757 F5 P4 A0 Y9 B7 M5 H1 Q0 K0 L0 U0 T0 E0 DL 1016 LAS 14:05 DTW 20:59 320 F0 P0 A0 Y7 B3 M3 H0 Q0 K0 L0 U0 T0 E0 DL 2216 LAS 23:15 DTW 06:06 753 F9 P9 A9 Y9 B9 M9 H9 Q9 K6 L0 U0 T0 E0
Sep 11, 2011, 6:55 pm
#14
Join Date: Aug 2011
Location: MIA, VIE and DPS
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Posts: 1,132
"Well, on your flight this morning from LAX-CVG there was 1 DM and 7 PM who missed upgrades. So, no DLs UG system is not having issues....just a full FC cabin which happens a lot on Sundays, Mondays, Thursdays and Fridays."
How can you tell how many DMs or PMs are on a flight?
How can you tell how many DMs or PMs are on a flight?
Sep 11, 2011, 7:10 pm
#15
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Posts: 15,399
Pretty full flights in both directions. Might be worth looking at SDC to a later flight if you want the upgrade.
[KVS Availability Tool 6.5.1/Diamond - Sabre: Availability/FS/US]
[KVS Availability Tool 6.5.1/Diamond - Sabre: Availability/FS/US]
[KVS Availability Tool 6.5.1/Diamond - Sabre: Availability/FS/US]
Code:
DTW Detroit Metropolitan Wayne County MI US [KDTW] LAS Las Vegas McCarran Intl NV US [KLAS] FRI 16 Sep 2011 Carrier Flight From Depart To Arrive A/C St Availability --------- ------ ---- -------- ---- -------- --- -- -------------------------------------- DL 2316 DTW 08:42 LAS 10:11 757 F7 P6 A3 Y9 B9 M9 H8 Q5 K0 L0 U0 T0 E0 DL 2317 DTW 12:01 LAS 13:25 320 F2 P0 A0 Y9 B9 M9 H7 Q5 K2 L0 U0 T0 E0 DL 1079 DTW 15:50 LAS 17:22 757 F5 P5 A1 Y0 B9 M9 H6 Q3 K0 L0 U0 T0 E0 DL 1217 DTW 17:38 LAS 19:04 757 F4 P4 A0 Y5 B5 M2 H1 Q0 K0 L0 U0 T0 E0 DL 1917 DTW 19:36 LAS 21:05 753 F7 P6 A5 Y9 B9 M7 H7 Q5 K2 L0 U0 T0 E0 DL 1117 DTW 21:42 LAS 23:05 738 F9 P9 A9 Y8 B8 M8 H5 Q4 K3 L1 U0 T0 E0
Code:
LAS Las Vegas McCarran Intl NV US [KLAS] DTW Detroit Metropolitan Wayne County MI US [KDTW] MON 19 Sep 2011 Carrier Flight From Depart To Arrive A/C St Availability --------- ------ ---- -------- ---- -------- --- -- -------------------------------------------- DL 916 LAS 06:05 DTW 12:57 73H F8 P7 A0 Y9 B8 M8 H5 Q2 K0 L0 U0 T0 E0 DL 2188 LAS 09:30 DTW 16:28 757 F5 P4 A0 Y6 B1 M0 H0 Q0 K0 L0 U0 T0 E0 DL 2316 LAS 11:20 DTW 18:24 757 F5 P4 A0 Y9 B7 M5 H1 Q0 K0 L0 U0 T0 E0 DL 1016 LAS 14:05 DTW 20:59 320 F0 P0 A0 Y7 B3 M3 H0 Q0 K0 L0 U0 T0 E0 DL 2216 LAS 23:15 DTW 06:06 753 F9 P9 A9 Y9 B9 M9 H9 Q9 K6 L0 U0 T0 E0