DTW-DCA no service
Aug 8, 2011, 6:34 pm
#1
Original Poster
Join Date: Jul 2010
Location: TVC / DCA
Programs: DL, SPG, Hertz
Posts: 50
DTW-DCA no service
Last night I flew DTW-DCA and there was zero service of any kind in 1st class, no pre-flight, no in-flight, nothing. The FA never got out of her seat. And no, the flight was smooth sailing all the way, not a bump. I fly this route all the time, I don't think I've ever seen this before. Don't usually fly it at 10pm on Sunday though.
Has anyone else seen 1+ hour flights with no service? It's possible I missed some kind of announcement, but I don't recall anything unusual.
Has anyone else seen 1+ hour flights with no service? It's possible I missed some kind of announcement, but I don't recall anything unusual.
Aug 8, 2011, 7:08 pm
#2
Join Date: Jan 2000
Location: Canada
Programs: AS, DL, UA, Hyatt, SPG
Posts: 2,574
That is pretty weak. Should have had the expanded snack basket offering with fresh fruit, plus beverage service.
Did the F/A possibly pass through quickly and you were napping? I rarely use the call bell, but in this instance I think I would have availed myself of it. It's only a short-ish flight, but a cocktail and maybe a light snack is a nice way to round off the day...
I'd definitely send an email to Delta with your flight info. You'll get some SlyMiles thrown at you. Anyone want to take the over/under on 5,000?
Did the F/A possibly pass through quickly and you were napping? I rarely use the call bell, but in this instance I think I would have availed myself of it. It's only a short-ish flight, but a cocktail and maybe a light snack is a nice way to round off the day...
I'd definitely send an email to Delta with your flight info. You'll get some SlyMiles thrown at you. Anyone want to take the over/under on 5,000?
Aug 8, 2011, 7:09 pm
#3
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Last night I flew DTW-DCA and there was zero service of any kind in 1st class, no pre-flight, no in-flight, nothing. The FA never got out of her seat. And no, the flight was smooth sailing all the way, not a bump. I fly this route all the time, I don't think I've ever seen this before. Don't usually fly it at 10pm on Sunday though.
Has anyone else seen 1+ hour flights with no service? It's possible I missed some kind of announcement, but I don't recall anything unusual.
Has anyone else seen 1+ hour flights with no service? It's possible I missed some kind of announcement, but I don't recall anything unusual.
Aug 8, 2011, 9:44 pm
#4
Join Date: Jul 2010
Location: ATL
Programs: DL PM, Delta AMEX Reserve, Ritz-Carlton Gold, Priority Pass
Posts: 272
I have flown this route at 10pm on Sunday before. Service was fine when I was on it. Please write Delta and detail the non-service you received. It's unacceptable.
Aug 8, 2011, 11:10 pm
#5
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,399
You should have received service. Even in Y on DCA/DTW, they have done a full beverage.
Definitely email Delta. No excuse for this
Definitely email Delta. No excuse for this
Aug 9, 2011, 1:07 am
#6
Join Date: Jan 2010
Location: MCO
Programs: AA EXP, United PS, Hyatt Explorist, Marriott Titanium, Wyndham Gold, Club Carlson Gold, Amtrak
Posts: 1,254
Never have had a problem getting service on this route. Did recently have a JFK-PHL flight with no FC beverage service, but it's a 30 minute hop.
Aug 9, 2011, 2:19 am
#7
Join Date: Aug 2001
Location: BNE/OOL temporarily-permanently at CAK/PIT
Programs: UA*1K & UA Club, National Ex. Elite, Hertz Pres. Circ., Amex Plat., CLEAR
Posts: 1,703
How times have changed. I used to occasionally make myself get up at 3 AM so I could make the 5 AM CLE-DTW which hit Northwest's 7 AM bank for DTW-DCA, and got me into DCA around 8 AM. Breakfast (albeit cold, often cereal) was served. This was all on complimentary domestic upgrades and ~ $125ish roundtrip fares as a CO Silver.
I won't even get into the many trips I enjoyed on Avro RJs sitting up front with breakfast served. The only downside were the rather thin seats NW had at the time.
I won't even get into the many trips I enjoyed on Avro RJs sitting up front with breakfast served. The only downside were the rather thin seats NW had at the time.
Aug 9, 2011, 4:02 pm
#8
Original Poster
Join Date: Jul 2010
Location: TVC / DCA
Programs: DL, SPG, Hertz
Posts: 50
Quick update from OP, flew last night to HSV. The 32 min flight from ATL-HSV had an excellent FA, drinks before AND during flight.
Still no idea what happened on Sun night, I never hit the call button but also did not fall asleep. Was working. I'll chalk it up to an FA who was out of steam after a long day.
Still no idea what happened on Sun night, I never hit the call button but also did not fall asleep. Was working. I'll chalk it up to an FA who was out of steam after a long day.
Aug 9, 2011, 4:47 pm
#9
Join Date: May 2001
Location: Alexandria, Va. USA
Programs: AA Executive Platinum, DL Silver, UA Gold, *A Gold, OW Emerald
Posts: 1,492
low cal service
Sunday evening I was on Delta's last flight of the day from DTW to DCA. The pilot never turned off the seatbelt sign due to expected rough air. It never got that bad. No service. No problem to me.
Aug 9, 2011, 5:15 pm
#10
Join Date: Jun 2005
Location: DTW/FNT
Programs: Delta (nee NW), Hilton Diamond. IHG (PT)
Posts: 4,823
Of course in those days no one cared about gate lice or frequent flyer miles.
<lol>
Bob H
Aug 9, 2011, 7:57 pm
#13
Join Date: Mar 2008
Location: DTW or FNT
Programs: DL GM
Posts: 635
Odd observation... The flight is marketed as a Red Eye flight (when you go to purchase on DL.com). I wonder if this has a bearing on the service standards?
Last edited by cfwolfs; Aug 9, 2011 at 8:04 pm