Sir, This is FC, I have to give you a glass!
May 20, 2011, 1:09 pm
#1
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Sir, This is FC, I have to give you a glass!
This is a new one... I often order a Corona in FC Without the glass, just the can All that extra stuff just gets in the way and creates clutter. Today a very sweet FA told me that she HAD to give me a glass 'cause I was in FC and she would be in trouble if she didn't
. So she brought the beer in the can and an empty glass.... I understand the service aspect, but REALLY?????
OOOPS, should have mentioned, THIS IS NOT A COMPLAINT!!!! Just an observation.
Edited to correct the premise of my post. Sorry for the confusion
. So she brought the beer in the can and an empty glass.... I understand the service aspect, but REALLY?????OOOPS, should have mentioned, THIS IS NOT A COMPLAINT!!!! Just an observation.
Edited to correct the premise of my post. Sorry for the confusion
Last edited by Crazyhotelguy; May 20, 2011 at 10:31 pm
May 20, 2011, 1:23 pm
#3
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One of the anecdotes in the NY Times story earlier this week about merging DL and NW was about the difference is how soft drinks were served. With the utilitarian (not the word the Times used) service on NW you got handed a cup with ice and the can, but with DL's gracious service the Coke product is poured for you.
May 20, 2011, 2:20 pm
#4
In memoriam, FlyerTalk Evangelist
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Please read my post titled:
http://www.flyertalk.com/forum/delta...our-trash.html
Same concept - different item! It was probably a new FA!
http://www.flyertalk.com/forum/delta...our-trash.html
Same concept - different item! It was probably a new FA!
May 20, 2011, 2:21 pm
#5
Join Date: Sep 2005
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One of the anecdotes in the NY Times story earlier this week about merging DL and NW was about the difference is how soft drinks were served. With the utilitarian (not the word the Times used) service on NW you got handed a cup with ice and the can, but with DL's gracious service the Coke product is poured for you.
I am guessing the "have to serve beer in a glass" rule noted by the OP is similar, but the flight attendant sort of missed the point altogether.
May 20, 2011, 2:30 pm
#6
Join Date: Feb 2009
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This is the kind of stuff that will annoy customers and drive the people who create brand standards nuts.
There should be a big disclaimer on these kinds of policies that says: The customer is welcome to decline any service, ask for less of something, or leave something off.
It's kind of like telling someone that they must have whipped cream on their pie.
There should be a big disclaimer on these kinds of policies that says: The customer is welcome to decline any service, ask for less of something, or leave something off.
It's kind of like telling someone that they must have whipped cream on their pie.
May 20, 2011, 2:45 pm
#7
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I always ask for the can (of soft drink), whether in F or Y. Normally they give it to me. Once in F the FA said that she would refill my glass as often as I wanted and so she didn't give me the can (CR9). She actually did refill the glass a couple of times, to her credit. But often I am through the first glass before they finish serving the rest of F and I hate asking for refills.
May 20, 2011, 6:21 pm
#8
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This is a new one... I often order a Corona in FC without the can, just a glass. All that extra stuff just gets in the way and creates clutter. Today a very sweet FA told me that she HAD to give me a glass 'cause I was in FC and she would be in trouble if she didn't. So she brought the beer in the can and an empty glass.... I understand the service aspect, but REALLY?????
OOOPS, should have mentioned, THIS IS NOT A COMPLAINT!!!! Just an observation.
. So she brought the beer in the can and an empty glass.... I understand the service aspect, but REALLY?????OOOPS, should have mentioned, THIS IS NOT A COMPLAINT!!!! Just an observation.
That was why she did not poor it, so you could ignore the glass and drink out of the can.
Does a beer really fit in one glass? I think not.
May 20, 2011, 7:51 pm
#9
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I always ask for just the can to save room. Sometimes they bring me an empty glass also but I just give it back to them. One humorous FA brought me exactly what I asked for: just the can. No beer, just an empty can. She had poured the contents for other passengers.
May 20, 2011, 10:28 pm
#11
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OP here..... OK, maybe had one too many Coronas (j/k) as I mis-stated the issue... I meant to say that I order the can only, no glass....
. I meant to say that I order the can only, no glass....
May 20, 2011, 10:49 pm
#12
Join Date: Dec 2004
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In February of 2006, I flew DL from ATL-OGG, then HNL-ATL in First Class. They served all drinks in plastic cups. Plastic dinner ware, and paper cups for coffee. The wine tasted like $2 bottle wine. The wine was so bad it was the first time I tasted Woodford and stuck with it for years. It was the worst first class long haul flight in my life. I can see drinking beer out of its can, but under any scenario DL should never have been serving other drinks in plastic.
May 21, 2011, 7:44 am
#14
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In February of 2006, I flew DL from ATL-OGG, then HNL-ATL in First Class. They served all drinks in plastic cups. Plastic dinner ware, and paper cups for coffee. The wine tasted like $2 bottle wine. The wine was so bad it was the first time I tasted Woodford and stuck with it for years. It was the worst first class long haul flight in my life. I can see drinking beer out of its can, but under any scenario DL should never have been serving other drinks in plastic.
May 21, 2011, 7:45 am
#15
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