Delta Reserve Companion Certificate
Apr 15, 2011, 5:00 pm
#1
Original Poster
Join Date: Jun 2005
Programs: DL Diamond, HHonors Diamond
Posts: 105
Delta Reserve Companion Certificate
I did a search and could not find the answer to this problem, so here goes...
I tried to redeem this certificate today with absolutely no success. I kept getting a message to call online support. When I was finally able to access an actual person, it took another 20-30 minutes for her to tell me that I can only redeem this certificate for all coach or all first segments. This is a new wrinkle! I live in a village which only has regional jet service...and I've never had trouble redeeming this certificate for coach connecting to first in the past.
Is this a change in policy, or do I just need to keep dialing?
I tried to redeem this certificate today with absolutely no success. I kept getting a message to call online support. When I was finally able to access an actual person, it took another 20-30 minutes for her to tell me that I can only redeem this certificate for all coach or all first segments. This is a new wrinkle! I live in a village which only has regional jet service...and I've never had trouble redeeming this certificate for coach connecting to first in the past.
Is this a change in policy, or do I just need to keep dialing?
Apr 15, 2011, 8:53 pm
#5
Join Date: Feb 2011
Location: Somewhere above the Mason-Dixon
Programs: DL Ham Samich
Posts: 1,661
Well... if you end up hitting a dead end and they simply just won't allow you to book it with different classes, I have some confidence that AMEX would refund or at least significantly rebate your annual fee.
Apr 15, 2011, 9:04 pm
#6
Original Poster
Join Date: Jun 2005
Programs: DL Diamond, HHonors Diamond
Posts: 105
Well, persistance pays off...it has taken 6 hours of phone calls/transfers/hold time, but finally have the tickets booked. But not without great difficulty...at one point, when I logged in I had 2 itineraries (one coach, one coach/first)...and another time there was an itinerary to the same location but on the wrong dates!
The most recent agent said that when we want to redeem another certificate, to call the Medallion line and ask to speak to someone at the promotions desk. I know I was able to do this last year entirely online in about 15 minutes...
The most recent agent said that when we want to redeem another certificate, to call the Medallion line and ask to speak to someone at the promotions desk. I know I was able to do this last year entirely online in about 15 minutes...
Apr 15, 2011, 11:49 pm
#7
Join Date: Jun 2005
Location: SLC
Programs: DL PM,1MM
Posts: 690
Well, persistance pays off...it has taken 6 hours of phone calls/transfers/hold time, but finally have the tickets booked. But not without great difficulty...at one point, when I logged in I had 2 itineraries (one coach, one coach/first)...and another time there was an itinerary to the same location but on the wrong dates!
The most recent agent said that when we want to redeem another certificate, to call the Medallion line and ask to speak to someone at the promotions desk. I know I was able to do this last year entirely online in about 15 minutes...
The most recent agent said that when we want to redeem another certificate, to call the Medallion line and ask to speak to someone at the promotions desk. I know I was able to do this last year entirely online in about 15 minutes...
Apr 16, 2011, 6:16 am
#8
Join Date: Feb 2011
Location: CVG,SDF,LEX
Programs: Delta DM MM
Posts: 772
I tried multiple times to book at FC ticket - despite availability online, it always told me to call customer support who promptly told me the website was wrong. Finally able to book a coach ticket. I would love to hear the online success rate of those looking for FC tickets.
Apr 16, 2011, 10:43 am
#9
Join Date: Feb 2003
Location: New Orleans (for now)
Programs: DL PM, WN, SC, various other programs of lowly status
Posts: 1,673
I tried multiple times to book at FC ticket - despite availability online, it always told me to call customer support who promptly told me the website was wrong. Finally able to book a coach ticket. I would love to hear the online success rate of those looking for FC tickets.
This year the issue has been that there are no A fares on the trips I'm trying to book, only P fares as the discounted F. So it's been a no-go for me since the cert is limited to A.