Most Admired Airline For 2011 (Fortune)
Mar 3, 2011, 3:43 pm
#1
Original Poster
Join Date: Apr 2003
Location: Atlanta
Programs: AA Lifetime Gold, Marriott Silver, Starwood Platinum
Posts: 3,656
Most Admired Airline For 2011 (Fortune)
Mar 3, 2011, 3:59 pm
#2
Join Date: Jun 2010
Location: Austin, TX
Programs: DL DM; DL AMEX Reserve; HHonors Gold
Posts: 1,984
"...based on results of a global survey of airline executives, directors and analysts who rate companies in their own industry on nine criteria: people management, quality of management, innovation, long-term investment, use of corporate assets, financial soundness, social responsibility, quality of product and services and global competitiveness."
How interesting that most of the criteria have nothing directly to do with customers. Quality of product and services is really the only one.
Would that they surveyed the public, or <gasp> FT, they would likely get a somewhat different result
Mar 3, 2011, 3:59 pm
#3
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,273
Interesting... click into the report. High marks in a lot of areas, but quality of products/services - Rank: 7.
Mar 3, 2011, 4:16 pm
#4
Join Date: Jan 2008
Location: Rio de Janeiro, Miami, Nice
Programs: Marriott Titanium, AA Concierge Key, Delta, United, Emorates, and others
Posts: 4,694
Surveys can be designed to obtain the results one wishes to get. This seems to. Anyone who would rank in this way has no respect for the legitimacy of rankings. There is zero justification for this on any basis, financial, operational, efficiency, customer service...
Mar 3, 2011, 4:27 pm
#5
Join Date: Jun 2010
Location: Austin, TX
Programs: DL DM; DL AMEX Reserve; HHonors Gold
Posts: 1,984
But to be fair, it's not like DL owns Money magazine...
Mar 3, 2011, 4:31 pm
#7
Join Date: Feb 2011
Posts: 115
A quote from the DL press release:
"...based on results of a global survey of airline executives, directors and analysts who rate companies in their own industry on nine criteria: people management, quality of management, innovation, long-term investment, use of corporate assets, financial soundness, social responsibility, quality of product and services and global competitiveness."
How interesting that most of the criteria have nothing directly to do with customers. Quality of product and services is really the only one.
Would that they surveyed the public, or <gasp> FT, they would likely get a somewhat different result
"...based on results of a global survey of airline executives, directors and analysts who rate companies in their own industry on nine criteria: people management, quality of management, innovation, long-term investment, use of corporate assets, financial soundness, social responsibility, quality of product and services and global competitiveness."
How interesting that most of the criteria have nothing directly to do with customers. Quality of product and services is really the only one.
Would that they surveyed the public, or <gasp> FT, they would likely get a somewhat different result
Mar 3, 2011, 4:33 pm
#8
Join Date: Feb 2011
Posts: 115
You know, given the content of every single one of your posts, you don't like Delta, not at all. It's weird that you still fly Delta.
Mar 3, 2011, 4:37 pm
#9
Join Date: Jun 2010
Location: Austin, TX
Programs: DL DM; DL AMEX Reserve; HHonors Gold
Posts: 1,984
Mar 3, 2011, 5:00 pm
#11
Join Date: Jan 2008
Location: Rio de Janeiro, Miami, Nice
Programs: Marriott Titanium, AA Concierge Key, Delta, United, Emorates, and others
Posts: 4,694
I have made a fair number of posts that were positive about DL. the problem comes iof there must be a comparison to majro Asian or European carriers. DL has promoted delusions of grandeur by making assertions such as "world class' . It is not only DL, many others do that. Goals and aspirations are good to have, but they do set expectations also.
Mar 4, 2011, 6:13 am
#12
Join Date: Nov 2010
Posts: 13
Mar 4, 2011, 7:28 am
#13
Original Member and FlyerTalk Evangelist
Join Date: May 1998
Location: Kansas City, MO, USA
Programs: DL PM/MM, AA ExPlat, Hyatt Glob, HH Dia, National ECE, Hertz PC
Posts: 16,579
Long-Term Investment - Industry Rank 1
Is this a joke? They wiped out their shareholders in the past five years. If you've provided a -100% return to your shareholders over the past five years, I don't see how you can possibly be ranked #1 in "long-term investment".
Is this a joke? They wiped out their shareholders in the past five years. If you've provided a -100% return to your shareholders over the past five years, I don't see how you can possibly be ranked #1 in "long-term investment".
Mar 4, 2011, 7:30 am
#14
Join Date: Jul 2010
Location: SUX
Programs: BA Silver; HHonors Gold; SPG Gold; Points but dirt with everyone else
Posts: 8,050
Do they mean "long-term value to investors" or that DL is making investments for the long term? Fleet updates, etc. do show that they're doing things in this regard.
Mar 5, 2011, 12:54 am
#15
Join Date: Oct 2007
Programs: AA DL UA SU
Posts: 102
I cannot comprehend how Delta "Best of Class" got ranked # 1 ! They just came out of bankruptcy. All you have to do is look at the stock price over the past 5 years and you can tell that this survey is a farce.