Another delta.com errors...Schedule changes/last minute delay- Message errors
Jan 21, 2011 | 9:29 am
#1
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Another delta.com errors...Schedule changes/last minute delay- Message errors
I was not suppose to fly for few weeks, but at the end I was elected/asked to join a last minute meeting in Atlanta. So, I booked the ticket (booked Wed. night for a Thursday 1/20-1/20 ticket with three to four hours in ATL), and got ready to roll...
Well, almost...
I was scheduled to take DL 2247 (1:59pm) when I got a message to the email and the voicemail, informing me of last minute changes to the flight. Delay of 30+ for the arrival time, and going up... given that it is a short meeting, it made the flight virtually moot. So, I call the DM desk and request to see what can be done. They look in and say--- the system does not show delays or changes for the flight. They put me on hold and contact scheduling , and they have stated that they are not of changes to the flight.
On the other hand, they could not explain the reason(s) the emails and voice messages came out, but the message came in clear, and it was a message from the delta system (possibly a system that is updated before others).
Given that time runs 'low' (message arrived at 11:28am and the DM discussion took place at 12:30pm) I decided to cancel the travel and go on 'call in' (hate those, I believe in face-to-face meetings, and DL gets good value for that...). But, I decided to check what happened later- which system is correct? results: the flight did land close to its schedule, and left on time with no delays. No delays seems to have been put on the schedule of the flight.
Which brings us back to delta.com. Why were the message(s) sent by error? I, personally, take them as accurate data 'points'. If I get a phone call with the DM desk number on the caller ID, I presume that the message arrived from DM desk. Same applies to DL emails.
so, here is the answer I got--
" Thank you for pointing out the error with our automated notification
system. Our apologies for the inaccuracy and for any confusion it may
have caused. We always appreciate our customers letting us know about
things like this, and we have forwarded this on to our Delta.com team to
correct."
Sorry, fox- this is not a good answer, and not a first time such messages are sent where the flight has no changes. Do something to correct it. It creates revenue loss.
Well, almost...
I was scheduled to take DL 2247 (1:59pm) when I got a message to the email and the voicemail, informing me of last minute changes to the flight. Delay of 30+ for the arrival time, and going up... given that it is a short meeting, it made the flight virtually moot. So, I call the DM desk and request to see what can be done. They look in and say--- the system does not show delays or changes for the flight. They put me on hold and contact scheduling , and they have stated that they are not of changes to the flight.
On the other hand, they could not explain the reason(s) the emails and voice messages came out, but the message came in clear, and it was a message from the delta system (possibly a system that is updated before others).
Given that time runs 'low' (message arrived at 11:28am and the DM discussion took place at 12:30pm) I decided to cancel the travel and go on 'call in' (hate those, I believe in face-to-face meetings, and DL gets good value for that...). But, I decided to check what happened later- which system is correct? results: the flight did land close to its schedule, and left on time with no delays. No delays seems to have been put on the schedule of the flight.
Which brings us back to delta.com. Why were the message(s) sent by error? I, personally, take them as accurate data 'points'. If I get a phone call with the DM desk number on the caller ID, I presume that the message arrived from DM desk. Same applies to DL emails.
so, here is the answer I got--
" Thank you for pointing out the error with our automated notification
system. Our apologies for the inaccuracy and for any confusion it may
have caused. We always appreciate our customers letting us know about
things like this, and we have forwarded this on to our Delta.com team to
correct."
Sorry, fox- this is not a good answer, and not a first time such messages are sent where the flight has no changes. Do something to correct it. It creates revenue loss.
Last edited by DLroads; Jan 21, 2011 at 9:55 am
Jan 21, 2011 | 10:43 am
#3
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