Good job Delta!
Nov 27, 2010, 4:22 pm
#1
Original Poster
Join Date: Jul 2007
Location: RDU
Programs: Airlines: DL-Silver, UA-Silver Hotels: MR-LT PP
Posts: 364
Good job Delta!
I was flying DL 2273 ATL-MIA last night (11/26) and as boarding began a crew member came off the plane and told the GA that the Co-pilot had a family emergency and would not be able to make the flight. Crew asked the families who had pre-boarded to leave aircraft. At this point I'm thinking I'll be spending the night in ATL. GA made phone calls. Told everyone he had no idea how long we would be delayed. Within 10 minutes of the situation coming to light, another pilot was found and we departed pretty much on time.
Kudos to everyone for the way the problem was handled, explained and resolved. ^
Kudos to everyone for the way the problem was handled, explained and resolved. ^
Nov 27, 2010, 5:22 pm
#2
Join Date: Jun 2004
Location: ATL
Programs: Delta PlM, 1M
Posts: 6,363
I am impressed they got you out only 10 minutes late (just the boarding interruption itself would likely be worse).
But I don't think finding a DL pilot in ATL was a major surprise.
Truly impressive though would be to do this out of SYD or such.
But I don't think finding a DL pilot in ATL was a major surprise.
Truly impressive though would be to do this out of SYD or such.
Nov 27, 2010, 6:52 pm
#4
Join Date: Jun 2004
Location: ATL
Programs: Delta PlM, 1M
Posts: 6,363
No, the original f.o. was scanning BPs
Seriously though, you have a good point. If the "sick call" had been from home hours before the flight then this was a poor/average job from DL. While if real time (he got a call while boarding) then it was a good reaction by DL.
We will never know.
Seriously though, you have a good point. If the "sick call" had been from home hours before the flight then this was a poor/average job from DL. While if real time (he got a call while boarding) then it was a good reaction by DL.
We will never know.