Changing Flights Online
Oct 21, 2010, 11:04 am
#1
Ambassador: Alaska Airlines
Original Poster
Join Date: Nov 2008
Location: BWI
Posts: 7,390
Changing Flights Online
My future trips had schedule changes, so I went to DL.com to change my flights...
One trip was able to change without any issue.
The other trip, every time I select one of the options it keeps giving me an error message
and telling me to contact DL reservations if I want to change my flights... As matter of fact, I selected every single option that was available for the outbound [10-12 of them] and all error-ed out.
Why is it so difficult to pick a different flight???
It is getting frustrating and I think DL should start rebooking everyone in "Y", so we can pick whatever we want without having the site making our lives more difficult.
I am starting to think that the change flights page is more broken than the award calendar.
One trip was able to change without any issue.
The other trip, every time I select one of the options it keeps giving me an error message
and telling me to contact DL reservations if I want to change my flights... As matter of fact, I selected every single option that was available for the outbound [10-12 of them] and all error-ed out. Why is it so difficult to pick a different flight???
It is getting frustrating and I think DL should start rebooking everyone in "Y", so we can pick whatever we want without having the site making our lives more difficult.
I am starting to think that the change flights page is more broken than the award calendar.
Last edited by golfingboy; Oct 21, 2010 at 11:10 am
Oct 21, 2010, 11:28 am
#2
Join Date: Oct 2010
Location: SEA
Programs: UA 1K, AS MVPG, DL GM, Marriott Titanium, Hilton Diamond
Posts: 2,266
My future trips had schedule changes, so I went to DL.com to change my flights...
One trip was able to change without any issue.
The other trip, every time I select one of the options it keeps giving me an error message and telling me to contact DL reservations if I want to change my flights... As matter of fact, I selected every single option that was available for the outbound [10-12 of them] and all error-ed out.
Why is it so difficult to pick a different flight???
It is getting frustrating and I think DL should start rebooking everyone in "Y", so we can pick whatever we want without having the site making our lives more difficult.
I am starting to think that the change flights page is more broken than the award calendar.
One trip was able to change without any issue.
The other trip, every time I select one of the options it keeps giving me an error message
and telling me to contact DL reservations if I want to change my flights... As matter of fact, I selected every single option that was available for the outbound [10-12 of them] and all error-ed out. Why is it so difficult to pick a different flight???
It is getting frustrating and I think DL should start rebooking everyone in "Y", so we can pick whatever we want without having the site making our lives more difficult.
I am starting to think that the change flights page is more broken than the award calendar.
By any chance are you trying to change an international itinerary because I believe you are unable to change international reservations online. Otherwise, if it is domestic that seems pretty weird. I would call into the Medallion desk, they will help you out
Oct 21, 2010, 11:37 am
#3
FlyerTalk Evangelist
Join Date: Jun 2006
Location: LAX/BOS/HKG/AMS/SFO...hmm, I need a life.
Programs: United1K, AA ExPlAAt, DL MM/Gold, Hilton Diamond, Avis First
Posts: 13,316
Yup int must call and the only time I have had issues domestically is when DL has made a change to the itinerary (schedule change).
Oct 21, 2010, 11:47 am
#4
Ambassador: Alaska Airlines
Original Poster
Join Date: Nov 2008
Location: BWI
Posts: 7,390
Guess, I have to call the lowly non-medallion DL reservations line that has an average wait time of 10 light years?
Oct 21, 2010, 11:59 am
#6
Join Date: Jul 2010
Location: SUX
Programs: BA Silver; HHonors Gold; SPG Gold; Points but dirt with everyone else
Posts: 8,050
It's totally hit or miss. I have an itinerary booked for late December/early January that's changed about a half dozen times. One time, the schedule change resulted in a severe misconnect (connection left before first flight left origin) on the purely domestic portion of the international circle routing. Couldn't fix that online, but the FO line took care of it quickly for me. That leg has been mucked with yet again, and I wanted to pick something different. I can go through the process on DL.dumb now, but it wants to charge me change fees and fare differences. The most recent change wasn't over an hour, but it made the layover longer by 40 minutes (just over two hours changed to nearly three hours). The revised schedule is way off from the original itinerary (2+ hours), but it seems DL.dumb won't let me change without paying.
Oct 21, 2010, 12:20 pm
#7
Join Date: Jul 2009
Location: LAX
Programs: DL, AS, Marriott, Hyatt, National
Posts: 862
Oct 21, 2010, 12:51 pm
#8
Join Date: Jan 2010
Programs: DL PM, UA Gold
Posts: 363
Yes, on wholly domestic itineraries only"
http://www.delta.com/help/faqs/your_...jsp#sd_confirm
Oct 21, 2010, 12:58 pm
#9
Join Date: Jul 2009
Location: LAX
Programs: DL, AS, Marriott, Hyatt, National
Posts: 862
"Can I handle same-day confirmed itinerary changes online?
Yes, on wholly domestic itineraries only"
http://www.delta.com/help/faqs/your_...jsp#sd_confirm
Yes, on wholly domestic itineraries only"
http://www.delta.com/help/faqs/your_...jsp#sd_confirm
Oct 21, 2010, 1:05 pm
#10
Join Date: Dec 2001
Location: DL tin elite flying between TYS -VIE / ILZ / BTS
Programs: DL, ZSR, MHD ;)
Posts: 938
That's not it. I changed inbound of my ATL-VIE when I was in Europe. But when I needed to do the 2nd change the web site advised to call DL.