Problem with ticket
Aug 24, 2010 | 6:31 am
#1
Original Poster
Join Date: Jun 2009
Location: NE USA
Programs: DL
Posts: 162
Problem with ticket
I booked 2 one-way trips JFK-LAX, LAX-JFK returning same day online. (MR) I called delta (within the 24-hour refund/change policy) to change the outbound flight to a different one. I thought it might be better to do a round-trip instead (just in case any problems arise) and asked him to cancel them both (still in 24-hour period) and book me a round trip ticket. He said he did this for me. Anyway, I look online yesterday (now 4 days after booking) and I still have 2 one-ways on seperate tickets. SMS refused to help without me paying the $150 on BOTH tickets!! I feel cheated and lied to because the previous agent lied to me and said he made it into a round trip when he didnt. Any ideas on what to do?
Aug 24, 2010 | 6:36 am
#2
Join Date: May 2009
Location: ATL
Programs: DL PM, HH Diamond
Posts: 260
You should have received an email confirmation after rebooking. If you have that, you should be able to call back and reference the details.
If no email, then probably nothing was booked (for whatever reason) and you are stuck.
If no email, then probably nothing was booked (for whatever reason) and you are stuck.
Aug 24, 2010 | 7:40 am
#4
Join Date: Sep 2005
Location: GNV which is not where we would like to be :)
Programs: ABP, Mr. Mom without the kids, Signor Mucci, DL PM, HH & Hyatt Diamond
Posts: 4,526
Press the issue. DL can look at your record and see which SMS rep accessed your account and when. Plugging in your SM account # when you call creates a link to the rep that answers your call. That will help in resolving the issue to your satisfaction.
Aug 24, 2010 | 7:58 am
#5
Join Date: Oct 2009
Location: MCO
Programs: DL DM/MM, Marriott Plat Premier, HH Diamond, Hyatt Plat, Hertz PC
Posts: 4,081
Of course, if you have no problems.... then no harm, no foul.
Just an aside, there's a promo for the JFK-LAX route if you fly BE/prem economy...
https://www.delta.com/marketing/transcon/index.jsp
Aug 24, 2010 | 2:48 pm
#7
Join Date: Feb 2003
Location: New Orleans (for now)
Programs: DL DM MM, WN, various other programs of lowly status
Posts: 1,700
If your outbound is late and you miss your return, you will not be protected. You will have to rebook it and pay any fare difference. But when you get home you might be able to push the issue on the agent not changing your original ticket to RT. I wouldn't count on a refund but you might get some miles.