I booked 2 one-way trips JFK-LAX, LAX-JFK returning same day online. (MR) I called delta (within the 24-hour refund/change policy) to change the outbound flight to a different one. I thought it might be better to do a round-trip instead (just in case any problems arise) and asked him to cancel them both (still in 24-hour period) and book me a round trip ticket. He said he did this for me. Anyway, I look online yesterday (now 4 days after booking) and I still have 2 one-ways on seperate tickets. SMS refused to help without me paying the $150 on BOTH tickets!! I feel cheated and lied to because the previous agent lied to me and said he made it into a round trip when he didnt. Any ideas on what to do?