Delta's New Ripoff?
May 26, 2010, 11:07 am
#46
Suspended
Join Date: Nov 2003
Location: Tucson, AZ, USA. UA 1K, reluctant but * best in class * DL FO/MM. Former BA jumpseat rider and scourge of Dilbertian management and apologists. As LX might - and do - say: "....an experienced frequent flyer of international airlines"
Posts: 3,386
Exactly, as bocastephen eloquently states, DL lacks integrity and simply cannot be trusted to honor any type of transaction in a reasonable way.
Here, the semantic jousting over the point of sale transaction laws does not hide the facts that:
1. OALs - not just CO.COM, but every airline website I've used even bad ones like KL.COM and BA.COM - do not do this in the disreputable way that DL does. They freeze the price and the inventory at the "purchase" screen for a reasonable time period to allow for entry of purchasing media details and completion of sale.
DL thinks its way of doing things is different, and better. It's nothing other than :-: best in class :-: for sure.
2. Reasonable people are being misled by DL's deceptive initial fare quotes. Same for awards, of course. But then, same people, same website, same corporate and transaction logic. Why be surprised?
As has often been said here on FT, many of us agree DL's practice is bait and switch and wouldn't be tolerated - even by those defending DL here - if it occurred with other merchant transactions. Remember the iPods.
