Cancelling a Delta ticket.
Feb 7, 2010, 8:09 pm
#2
Join Date: Mar 2009
Location: SAN (Originally from ORD)
Programs: DL PM; US Silver;Mariott+SPG+Hyatt Gold; Hertz 5*; National Car Emerald; Avis Preferred
Posts: 380
Feb 7, 2010, 9:24 pm
#5
Original Poster
Join Date: Nov 2002
Location: Toronto, Canada
Programs: DL LTG, SPG LTP, Mar. PLT
Posts: 568
Feb 7, 2010, 11:15 pm
#7
Join Date: Sep 2009
Location: HNL
Programs: DL PM/1MM, BW DE (lifetime), HH DE, Marriott PE (lifetime), National Emerald Executive
Posts: 7,222
DL says you can cancel within 24 hours but from my experience do not live up to that policy. Try calling. You may talk to an agent, a supervisor and a manager and they will all say, "sorry, but the computer says that it can not be cancelled - there's nothing we can do," despite the policy that states to the contrary on delta.com.
Good luck. You're going to need it.
Good luck. You're going to need it.
Feb 11, 2010, 2:39 pm
#8
Original Poster
Join Date: Nov 2002
Location: Toronto, Canada
Programs: DL LTG, SPG LTP, Mar. PLT
Posts: 568
DL says you can cancel within 24 hours but from my experience do not live up to that policy. Try calling. You may talk to an agent, a supervisor and a manager and they will all say, "sorry, but the computer says that it can not be cancelled - there's nothing we can do," despite the policy that states to the contrary on delta.com.
Good luck. You're going to need it.
Good luck. You're going to need it.
I must have been born lucky, they cancelled my flights with no penalty.1st e-mail a reply after a few days. Any changes made too the tickets will be $150 each.
E-mailed them back asking about the 24 hr cancellation policy.
Received an answer 2 days later apoligizing for the "mishandeling" of my first request and giving me a full credit for the both tickets.
My fate in the system has been restored and thanks for your suggestions.
Feb 11, 2010, 2:55 pm
#10
Join Date: Jan 2008
Location: Tricoastal - London, New York, Silicon Valley
Programs: DL DM/2.5MM, 20 Years Top Tier on DL, UA 1K, AC E75k, MR/SPG Lifetime Platinum
Posts: 1,309
Feb 11, 2010, 3:24 pm
#11
Join Date: Aug 2009
Location: HNL
Programs: UA Gold | Former: DL Diamond, HA Pualani Gold
Posts: 380
DL says you can cancel within 24 hours but from my experience do not live up to that policy. Try calling. You may talk to an agent, a supervisor and a manager and they will all say, "sorry, but the computer says that it can not be cancelled - there's nothing we can do," despite the policy that states to the contrary on delta.com.
Good luck. You're going to need it.
Good luck. You're going to need it.
I think the policy is that you have until midnight the day after the day the ticket was booked. So you get anywhere from 24-48 hours.
Feb 11, 2010, 3:35 pm
#12
In Memoriam
Join Date: Feb 2003
Location: TPA DL GM/ 2.8 MM
Posts: 1,132
Cancellation request must be made by midnight of the day after the eTicket is purchased or midnight of the departure date of the first flight, whichever comes first. Available only for eTickets purchased at the time of reservation through Delta ticket offices and airport ticket counters, Reservation Sales, or at delta.com."
from: http://www.delta.com/traveling_check...tion/index.jsp
Note: Applies to paid tickets, but not award tickets. I know this point has been an issue. Also, the text doesn't specify a timezone, so if it's really ET or local time at flight departure point, or whatever, it should state so.
Feb 12, 2010, 2:50 pm
#13
Original Poster
Join Date: Nov 2002
Location: Toronto, Canada
Programs: DL LTG, SPG LTP, Mar. PLT
Posts: 568