More thanks to Kevin Pinto
Dec 22, 2009, 5:19 am
#76
Join Date: Aug 1999
Location: Alexandria, VA, USA NW Platinum Elite Since 1999, United GoldMM, Hyatt Plat, SPG Gold, Hilton Gold, Hertz #1 Gold, IC Ambassador, Avis Chairman's
Posts: 7,445
Remember... those "Job Well Done" Certificates can be sent in as well to recognize employees who go above and beyond... Kevin sounds like he deserves quite a few of those!
Dec 22, 2009, 5:24 am
#77
Join Date: Aug 2003
Location: Mesilla, NM
Programs: DL DM 4.7 MM MQM Marriott Ambassador Lifetime Titanium AA CK
Posts: 2,714
Dec 22, 2009, 9:16 am
#78
Join Date: Dec 2008
Location: JERSEY CITY, NJ
Programs: DELTA DIAMOND MEDALLION , NATIONAL EMERALD EXECUTIVE
Posts: 17
Kudos to kevin
:-::-::-: Kevin Pinto - THANK YOU of the GREAT CUSTOMER SERVICE you provided me today!
I was missing Threshold rewards for 2 levels:
20,000 miles for reaching 125,000
25,000 miles for reaching 150,000
A total of 45,000 bonus miles.... I emailed Kevin and within 20mins I had them in my account!
If I had ever received the "Job well done" certificates I would send one to him !!
Kudos to Kevin!!
Patrick
Platinum @ 160K MQM - Soon to be DIAMOND !!
I was missing Threshold rewards for 2 levels:
20,000 miles for reaching 125,000
25,000 miles for reaching 150,000
A total of 45,000 bonus miles.... I emailed Kevin and within 20mins I had them in my account!
If I had ever received the "Job well done" certificates I would send one to him !!
Kudos to Kevin!!
Patrick
Platinum @ 160K MQM - Soon to be DIAMOND !!
Dec 22, 2009, 9:36 am
#79
FlyerTalk Evangelist
Join Date: Jun 2008
Programs: Formaldehyde Medallion DL DieMiles
Posts: 12,646
The gentleman has helped me on several occasions.
His responses are consistently timely, and to the point.
I hope DL management have recognized the successes they have enabled by placing Mr. Pinto in this role.
This just goes to show what DL could further achieve by placing additional competent, and empowered, people is such roles.
Give someone the authority to solve problems... and you get problems solved.
His responses are consistently timely, and to the point.
I hope DL management have recognized the successes they have enabled by placing Mr. Pinto in this role.
This just goes to show what DL could further achieve by placing additional competent, and empowered, people is such roles.
Give someone the authority to solve problems... and you get problems solved.
Dec 22, 2009, 10:19 am
#80
Join Date: May 2003
Location: ATL/MOO (Many Others Often)
Programs: DL GM (2MM), Lifetime Marriott Plat, Hilton Gold, IHG Plat
Posts: 2,456
It never hurts to have another insider email address to work with (3 and counting at the moment...).
May 22, 2010, 5:22 am
#81
Join Date: Dec 2008
Location: JERSEY CITY, NJ
Programs: DELTA DIAMOND MEDALLION , NATIONAL EMERALD EXECUTIVE
Posts: 17
Thanks again to kevin pinto !!!
KUDOS TO KEVIN AGAIN !! In a nutshell, for whatever reason, while booking award tickets from PHL to HNL, the system charged us an EXTRA 150,000 miles!!
After repeated calls to the Skymiles DIAMOND call center, they couldn't help us ... Kevin Pinto to the rescue!
One email to Kevin found the problem and the excess mileage deduction was back in the account and available.
THANK YOU KEVIN for being so responsive and having a "CAN DO" customer service attitude.
We are both Diamond Medallions and appreciate your time and attention in this matter.^^^^
After repeated calls to the Skymiles DIAMOND call center, they couldn't help us ... Kevin Pinto to the rescue!
One email to Kevin found the problem and the excess mileage deduction was back in the account and available.
THANK YOU KEVIN for being so responsive and having a "CAN DO" customer service attitude.
We are both Diamond Medallions and appreciate your time and attention in this matter.^^^^
Last edited by griffipa; May 22, 2010 at 7:14 am
Oct 18, 2010, 6:42 pm
#82
Join Date: Oct 2010
Location: SLC
Programs: Delta PM, Marriott Gold
Posts: 61
Once Again, Kevin to the Rescue
Just completed a PIT-xxx-PIT trip which required help for miles to post.
Once again, Kevin to the rescue. Kevin is proof that Delta hires some of the best.
Thanks!!
Once again, Kevin to the rescue. Kevin is proof that Delta hires some of the best.
Thanks!!
Oct 18, 2010, 7:49 pm
#83
Join Date: Aug 2003
Location: Mesilla, NM
Programs: DL DM 4.7 MM MQM Marriott Ambassador Lifetime Titanium AA CK
Posts: 2,714
1 employee with 6 pages of thanks. I hope DL recognizes what he does to make them look good with all of these issues. I for one have written his manager and I suggest each of you consider doing this. Kevin always does what is correct and fair.
Oct 18, 2010, 8:25 pm
#84
Join Date: Mar 2005
Location: West of CLE
Programs: Delta DM/3 MM; Hertz PC; National EE; Amtrak GR; Bonvoy Silver; Via Rail Préférence
Posts: 5,384
Kevin Helped Me Too
My double MQMs on my PIT-London excursion didn't post immediately; one e-mail to Kevin did the trick; miles were posted very quickly.
Thank you, Kevin.
Thank you, Kevin.
Oct 19, 2010, 8:29 am
#86
Join Date: Jul 2009
Location: Phoenix
Programs: DL Million Miler, Skymiles GM, Marriott Lifetime Platinum Elite
Posts: 677
Wow... look at the start date.
This thread was started 8 years ago!
If Kevin was a Manager way back then, I certainly hope he's running the department by now. Someone that clearly "gets it" regarding Customer Service should be in a position where he can impact as many customers as possible, as well as other DL employees.
If Kevin was a Manager way back then, I certainly hope he's running the department by now. Someone that clearly "gets it" regarding Customer Service should be in a position where he can impact as many customers as possible, as well as other DL employees.
Oct 19, 2010, 9:17 am
#87
Suspended
Join Date: Jun 2009
Programs: Delta skymiles DM + 1MM
Posts: 8,144
Oct 20, 2010, 10:06 am
#89
Join Date: Oct 2006
Programs: UA Platinum, AA EXP
Posts: 177
Kevin helped me
The DMQM and bonus miles for my STL-JFK-LAX-SYD-LAX-DTW-STL run didn't post correctly. In 5 minutes after sending e-mail to Kevin, I received reply from Kevin that the correct miles had been posted.
Thanks so much to Kevin.^^^
Thanks so much to Kevin.^^^
Last edited by Pyrenees; Oct 20, 2010 at 10:38 am
Oct 20, 2010, 10:16 am
#90
Join Date: Jan 1999
Location: Charlotte, NC
Programs: DL DM, Hilton, Marriott & SPG Platinum & a whole lot of other programs...
Posts: 745
Agreed!
I agree. He is an incredible resouce and helped me out recently when a promotion didn't post correctly. A great asset to the Skymiles program and Delta