Delta not honouring customer commitment
Oct 31, 2009 | 4:15 pm
#17
Original Poster
Join Date: Aug 2004
Location: YHM
Programs: AC, US
Posts: 224
Line #1 only applies to the time when I purchased the ticket. I'm not complaining that a lower Delta fare existed for the flights purchased at the time of booking the ticket.
I believe that you're quoting the Best Rate Guarantee. The Customer Commitment should be a separate beast. Delta is trying to ignore their customer commitment based on a policy with a different purpose. I have no problem with Delta instituting a policy that is designed to encourage people booking online or with them directly, but they can't ignore their customer commitment to people who book tickets with travel agencies.
Originally Posted by Gargoyle
Unless there is some other guarantee that I missed on Delta.com, they are guaranteeing the lowest fare on DL metal, not matching/beating another companies fare (i.e. CO).
Oct 31, 2009 | 4:29 pm
#18
Original Poster
Join Date: Aug 2004
Location: YHM
Programs: AC, US
Posts: 224
I could accept this advice if it were modified slightly -- don't look after a ticket becomes non-refundable. The fact is that all domestic tickets are fully refundable until midnight of the day following the day that the reservation was created on, so why not look for a cheaper fare while the ticket is refundable?
Oct 31, 2009 | 6:23 pm
#19
Join Date: Jul 2006
Location: Inland Empire!
Programs: NW Plat (formerly), UA 1K, Hilton Silver, Hyatt Plat
Posts: 2,917
I could accept this advice if it were modified slightly -- don't look after a ticket becomes non-refundable. The fact is that all domestic tickets are fully refundable until midnight of the day following the day that the reservation was created on, so why not look for a cheaper fare while the ticket is refundable?