Waiving Suntrust fees
Oct 28, 2009, 9:13 pm
#2
Join Date: Jul 2007
Location: KUL/TPA/OTP
Programs: UA1k, DL
Posts: 3,138
The personal banker I met with a my local branch offered to waive the fee without me asking. I must say, the customer service at Sun Trust is amazing. I started banking with them due to the DL Card and and happy to have made the switch.
Oct 29, 2009, 4:54 am
#4
Join Date: Oct 2008
Location: RDU
Programs: AA GM, DL DM, DSC
Posts: 1,540
Local CSRs waived it for me, didn't take several trailing zeros in my account. I think they can convert a regular Suntrust debit card to a DL debit card but you won't get you fees waived - they are a Suntrust fee that applies to all debit cards but is waived for new accounts in the first year. Converting a card implies an existing account.
Oct 30, 2009, 8:11 am
#5
Join Date: Apr 2008
Posts: 37
Just opened a brand new account at Suntrust for this promotion. I politely asked if they wouldn't mind waiving the fee. I did mention that I would be moving upper X,000 over (which I subsequently did). Assistant manager did it without hesitation - although ONLY for the first year. Can downgrade to normal card before fee hits next year.
Must say I was extremely impressed with their cust serv. I got a follow up call from the branch manager the next day thanking me for my business AND a thank you call from 800# cust service.
I originally was planning to just use this account for the miles (and maybe some coin deposits), but I am actually considering switching my business over. BofA and Wachovia have screwed me over more times than I care to count.
Must say I was extremely impressed with their cust serv. I got a follow up call from the branch manager the next day thanking me for my business AND a thank you call from 800# cust service.
I originally was planning to just use this account for the miles (and maybe some coin deposits), but I am actually considering switching my business over. BofA and Wachovia have screwed me over more times than I care to count.
Oct 30, 2009, 8:37 am
#6
Join Date: Feb 2006
Posts: 19
Marzomarz, I have opened several of these STB Skymiles accounts.
My wife and I opened several accounts at different branches. No one would waive the fees when asked, in fact they looked at me like I had a hole in my head.
I am no stranger to negotiation, I was in the car business for 20 years. I didnt simply ask for the waiver, get a no and let it go. We had the different managers make calls to their superiors to get this fee waived, NO DICE. It is my opinion that NONE of the three branch managers that opened our accounts ever waived a fee for THESE cards. When pushing for the waiver I asked, "surely there is SOME way to get the fees waived, say if I make an opening deposit of X amount of $." The answer, from the regional manager was, "$50,000 per account."
We visited the branches in Bel Air, MD. I find it hard to believe ALL these waivers happened. Fact is Suntrust HAS to pay DELTA for these bonus miles. The days of banks GIVING something for free has past long ago.
Good luck getting the fee waived. If you do, please post which branch gave you the waiver. ANYONE ELSE OUT THERE THAT GOT A WAIVER, please post the branch. We would all like to take advantage of this largess!
I am no stranger to negotiation, I was in the car business for 20 years. I didnt simply ask for the waiver, get a no and let it go. We had the different managers make calls to their superiors to get this fee waived, NO DICE. It is my opinion that NONE of the three branch managers that opened our accounts ever waived a fee for THESE cards. When pushing for the waiver I asked, "surely there is SOME way to get the fees waived, say if I make an opening deposit of X amount of $." The answer, from the regional manager was, "$50,000 per account."
We visited the branches in Bel Air, MD. I find it hard to believe ALL these waivers happened. Fact is Suntrust HAS to pay DELTA for these bonus miles. The days of banks GIVING something for free has past long ago.
Good luck getting the fee waived. If you do, please post which branch gave you the waiver. ANYONE ELSE OUT THERE THAT GOT A WAIVER, please post the branch. We would all like to take advantage of this largess!
Oct 30, 2009, 7:53 pm
#7
Join Date: Jan 2009
Location: WAS
Programs: AA EXP2M, DL 1MM DM ext, UA PP <=> HH G/Marr PE/Hyatt G/IHG P FT RA ( Recovering Addict)
Posts: 4,596
Costs 55$ for 15k miles. comes to 0.36 c per mile
A high award ticket in the US for 60k = 220$
4 signers on my account - Used the same SM number for each card.
A J class on SQ to Asia (rare bird) = 440$ at this rate.
Oct 30, 2009, 9:17 pm
#9
Join Date: Oct 2009
Location: ATL
Posts: 240
Did you get 15K miles per card?
Oct 30, 2009, 9:24 pm
#10
Join Date: Jan 2009
Location: WAS
Programs: AA EXP2M, DL 1MM DM ext, UA PP <=> HH G/Marr PE/Hyatt G/IHG P FT RA ( Recovering Addict)
Posts: 4,596
Oct 30, 2009, 9:43 pm
#11
Join Date: Oct 2009
Location: ATL
Posts: 240
Oct 30, 2009, 9:47 pm
#12
Join Date: Oct 2009
Location: ATL
Posts: 240
Keep in mind everyone -- if you a new customer (w/any bank) they will ping your credit. An inquiry will lower your FICO by a minimum of 3 points and if you have applied for allot of credit in the past 12 mo, it could hurt as much as 15 points. You may want to consider if you plan to hit and run on this deal.
Nov 6, 2009, 8:20 am
#14
Join Date: Apr 2009
Posts: 35
Keep in mind everyone -- if you a new customer (w/any bank) they will ping your credit. An inquiry will lower your FICO by a minimum of 3 points and if you have applied for allot of credit in the past 12 mo, it could hurt as much as 15 points. You may want to consider if you plan to hit and run on this deal.
Nov 6, 2009, 9:14 am
#15
Join Date: Jul 2007
Location: KUL/TPA/OTP
Programs: UA1k, DL
Posts: 3,138
Wirelessly posted (iPhone 3G: Mozilla/5.0 (iPhone; U; CPU iPhone OS 3_1_2 like Mac OS X; en-us) AppleWebKit/528.18 (KHTML, like Gecko) Version/4.0 Mobile/7D11 Safari/528.16)
The bank is not making an inquiry to your credit since they are not extending any to you. They generally use a service called chexsystems. The 3 major credit agency's have similar services. They are looking for bad checks, bounced checks and overdrafts. Not credit score. They can not deny you a bank account based on credit score since, like I said, they are not extending you credit. There will be no ding on your credit. It is considered a non hitting inquiry.
Exactly!
In addition, a single bureau inquiry does not necessarily equal a loss of 3 points to your score. It is no where near that simple. I don't know where people get this from. I worked in banking for several years and ibwas surprised how many people thought they would lose x amount of points for an inquiry. It's simply not true. Now several inquiries and yes, you may have a problem.
Originally Posted by jordantii
Keep in mind everyone -- if you a new customer (w/any bank) they will ping your credit. An inquiry will lower your FICO by a minimum of 3 points and if you have applied for allot of credit in the past 12 mo, it could hurt as much as 15 points. You may want to consider if you plan to hit and run on this deal.
In addition, a single bureau inquiry does not necessarily equal a loss of 3 points to your score. It is no where near that simple. I don't know where people get this from. I worked in banking for several years and ibwas surprised how many people thought they would lose x amount of points for an inquiry. It's simply not true. Now several inquiries and yes, you may have a problem.