Complimentary Upgrade Available But Not Clearing: Shouldn't I Have Gotten It Already?
 

Has anyone else experienced a delay in the complimentary upgrades clearing? I am currently NW Gold :D and within 27 hrs of the first flight, my 4th and 6th segment's have already been upgraded. The other segments 1,2,3,5,7 and 8 have not. Checking one ways between segments for booking into F has many openings.

Maybe we have to wait for the merger dust to settle...anything the "hot lines" can do?

Are they booked on 006 or 012 ticket stock
Are the flights DL flight codeshared on NW metal?
Where did you book the flights (nwa.com,delta.com, via phone)??

Positioning flight: delta.com 006 stock operated by Delta 1933,2031,2038,1937
T-Con: nwa.com 012 ticket stock...operated by NWA 161,220,1029,1044

ORD-ATL-FLL-MSP-SEA-DTW-FLL-ATL-ORD

Complimentary upgrades are not given based on F availability.

DL thinks they can still sell those seats so they're not giving them away quite yet.

X or V (depending on if your flight is internationally or domestic coded) inventory needs to be available ... if your upgrade isn't clearing, there is currently no X or V inventory.

Some may open up, otherwise upgrades will be processed at the gate.

They sure cleared alot sooner with NWA as the only one running the show.:td:

I had upgrades for two flights on NW metal clear yesterday (5 days out). Only hours after I booked them.

I would check expertflyer.com or KVS to see what the R availability is on your NW flights. If there is R availability and you haven't been upgraded then it may be worth a call.

I too, as a NW Plat, did not get an UG on my DL 757 fltight tomorrow JFK-SLC.

Nor was I offered an upgrade upon checkin just now, and there is no upgrade standby list to look at on DL. What's up with that??? Also there were no other seats to select and move from my awful seat to a better one. Even the exit rows are non-reclining. :td:

When I picked the flight, I never thought that a sat am 757 flight with 24 F seats would not get the upgrade in advance. My call to the PE line agent stated that the computer looked to see if it could UG me, but didn't do it. She could not look at my standing on the list, nor is there one at DL.com for me to look at. NWA.com offers one still, but this flight is not available for the list.

I am already UG for my return on NW at 6 days out.

So...let me see if I have this right....

If you purchase a more expensive ticket, you get on the waiting list for upgrades. If you purchase a less expensive ticket, you don’t get on the wait list until every other alternative has been exhausted?

I just looked at an upcoming flight MSP/ATL/GSO and back. Originally booked on NW.com, now appears on Delta site (albeit still with NW carrier name and flight number). In the upgrade column of the Trip Details chart, I see I’m “Requested” on my Q ticket, but “Not Elligible” on my T ticket (for the planes large enough to have F cabins)...?

Granted, I’m just Gold, but still...not eligible? Do I take this to mean that Gold Medallions are not eligible for pre-flight upgrades unless they pay for pricier tickets?

Sorry if I sound testy. Just got off the phone with a Delta employee who seemed hell bent on reading a script, not actually listening to the question.

Delta.com will not show upgrade status correctly for NW-operated flights. This has been an issue since the integration has started and has been discussed frequently. Your upgrade is still eligible and will be processed by NWA "normally". Delta.com will only show "Upgrade requested" for DL-coded flights - even if they are purchased on nwa.com.

Don't panic.

Secreatsea18 - your flight has six open seats up front but zero are available for upgrades. It's odd you can't see your waitlist position on delta.com but you have to be fully checked-in to see it. With six open seats I'd say your chances of a gate upgrade are pretty good. Also, some people have reported getting upgrades on Delta after they check-in so you may get that as well.

-RM

You don't have it right. Sorry.

Look at the aircraft from ATL-GSO. Currently, they fly RJs with no F cabin. An upgrade would be impossible for anyone at any fare class.

Thanks, RobOnLI.
I know about the NW and DL flights not showing up on the other websites. This is the first time since becoming PE 3 yrs ago, that I have not gotten the UG in advance -- except on DL last December with my flight getting a MX and missing my connections... but that was when the PEs were put to the bottom of the DL UG lists.
The thing is I HAVE fully checked in online, where would one look on delta.com to see the upgrade list? The PE line even said they could not see the standby list either.... Will hope to get a seat upfront by wheels up time!

Correct, thus my original comment “for the planes large enough to have F cabins,” which excludes the ATL/GSO legs.

I’m simply perplexed since all flights were booked on NWA.com, all had NWA flight numbers (until after ticketing confirmation, at which time the Delta numbers appear), and all were paid for at once. Just seemed quite odd that one of the two upgradable legs shows “requested” and the other didn’t...only difference between them is the fare class.

Oh well...consistency has never been one of Delta’s strong suits (still waiting to find out what is).

ATL
 

For me, NW Plat, I've only been EUA about 30% of the time when traveling through ATL with about 50% upgrade success. I've also been as high as #34 on the upgrade as plat there.

While elite passenger load vary from flight to flight, it might be possible you are booked on elite heavy flights.....


As for SEA-DTW, I'm about 50-50 as plat on non-redeye flights. Success rate is higher for the redeye flight.

Jiburi

Why haven't I Cleard for 1st Class?
 

I am Platinum level. I have a trip this coming Thursday morning from Phl --> Atl --> LAS. The ticket I hold is a coach fare (V,L,U,U). The first leg of the trip (Phl --> ATL) has cleared for first class. The second leg (L fare), however, has not. There are at least six (6) open seats in 1st class (I know this b/c my wife is already in 1st class so I can see the seating chart). There were the same number open of open seats in 1st class for the last 10 days so none cleared when we reached that 5-day window in which Platinum members are supposed to clear. This tells me that there were 0 seats eligible to be used for upgrade for Platinum customers when they hit their window. I have never seen this happen. I know I may still clear, but this is outrageous that there was not a single seat eligible for automatic Platinum upgrades.

Anyone have any insight here? Am I missing something?

The seat map is not an accurate reflection of how many seats are actually available.

People may have been upgraded but may not have a seat assigned.

Additionally, available First Class seats does not mean that there are available seats for upgrade.

Without more details (what date/time) your flight is, I cant provide any more information.

Seat maps do not indicate actual seat availability. It's possible there are more seats sold in first that haven't yet selected a seat.

Also, if DL believes they can sell more seats in F for this flight prior to departure, they are going to hold them back for sale and not give them out.

And lastly, for more information, this type of subject is covered in depth here. A search may yield additional information.

Thanks for the responses.

The actual flight in question is flight 1087 out of ATL bound for Las Vegas. It is scheduled to leave Atl on 10/8/09 (Thurs) at 1:35PM ET and arrive in LAS at 3:00PM PT.

All flights are listed at V=0 right now (2 in morning before yours). The next one at 3:48 pm is showing X=0.

Outraged? That you didn't get your free upgrade? :rolleyes::rolleyes:
The flight shows F6 A0 so they've sold 20 of 26 seats. Clearly DL thinks they can sell F seats in the next four days instead giving them away for free. And why shouldn't they? If they don't sell them, they haven't lost anything since you're not going anywhere.

I apologize for my ignorance here, but I don't know what this (V=0; x=0) means. Also, the only flight I am concerned about is the one I provided details on. I suspect those are other ATL--> LV flights on the same day. Not sure how other flights come into play.

Also, where did you get the V=0, X=0 info?

Thanks again.

There are, indeed, 6 seats for sale in the front cabin. I've seen Delta releasing a few seats between the 5 day and 3 day window, otherwise, the monitors at the gate will give you an insight.

I am pretty sure I am going to cancel a F ticket on the same ATL LAS leg so maybe that will go into inventory as an A class for you so you can get upgraded. I have 2 seats booked but my father is going to back out on the trip. I will probably cancel it Tuesday monring.

WELCOME TO FLYERTALK BOTH ivan13 AND PirateCPA :)

Congratulations to both of you for joining an elite group of people interested in Flying.

Now, ivan13, who is a PM with DL and has no idea where Luggage Tag got V=0, X=0 information, and I assume he does not know what this means. :rolleyes:

Maybe, ivan13, should spent some time surfing DL to learn additional information regarding upgrades. :confused:

Thanks for those who provided productive responses. I have the info I need now.

As for "lofly", it is not ivan13, it is ivanl3. In regards to your suggestion for surfing DL, thanks but no thanks. Posting here is much easier.

ivanl3, I apologize for the error in the misspelling of your name. ;)

I'm happy to learn that you think "posting" is much easier, than trying to learn about upgrades on your "own". :cool: More power to you. :)

And therein lies the eternal problem of newbies cluttering up the forum with questions that have been asked and answered many times before.

Ah yes, another member of the gimme crowd. Gimme the answer, gimme my upgrade, gimme, gimme... :rolleyes:
Hopefully, six pax step up and buy F tickets on 1087 between now and Thursday.

What's a "pax"? Gimme that answer.....Now!!!! Gimme it now!!!!!

Seriously, if you don't realize the world is now a "path of least resistance" place and have not learned to embrace it, you are wholly outdated. It is not the 1950's and more. Come on SFO777 you are not that out of touch are you?

Gotta run now...need to get some fast food.

Perhaps you should try looking around here before posting?

Sorry, but your orginal post showed that somehow you got to Platinum without a clue of the system. Being plat does not automatically get you an upgrade. The seats are allocated and if Delta thinks someone will PAY for them they those of us (like you and I) on the L,U, T fares will be getting what we paid for.... coach seats. There's nothing "outrageous" about it, it's called making money. Those who pay more get more. One of the basic rules of life. You want a luxury car, you don't buy a $3,000 model and hope for an upgrade. You want a first class seat on popular cross country routes. Don't buy the lowest fare. (I do buy the lowest fare since my employer requires it and sit in the back a lot on cross country:) )



(However, I have never felt the urge to complain that "for my bargin fare it's 'outrageous' that I wasn't upgraded" LOL!)

Wow. That was edifying. I apologize for asking such a silly question. Boy do I feel like a fool....

Back to my diet coke and fries....

In the meantime, can someone tell me what the scoop is about this new Diamond Level class I heard some rumblings about. I currently have 115K MQMs and will likely finish the year at 140K or so. Will this make me eligible? What new perks will I receive? Will this help me with free upgrades on L class coach tix next year.

Be sure to answer immediately, I need to know before go buy another LED TV to watch the NFL ticket.....Thanks mates.

[QUOTE=CarolDisney1;12513608]Perhaps you should try looking around here before posting?

Sorry, but your orginal post showed that somehow you got to Platinum without a clue of the system. Being plat does not automatically get you an upgrade. The seats are allocated and if Delta thinks someone will PAY for them they those of us (like you and I) on the L,U, T fares will be getting what we paid for.... coach seats. There's nothing "outrageous" about it, it's called making money. Those who pay more get more. One of the basic rules of life. You want a luxury car, you don't buy a $3,000 model and hope for an upgrade. You want a first class seat on popular cross country routes. Don't buy the lowest fare. (I do buy the lowest fare since my employer requires it and sit in the back a lot on cross country:) )

I pretty much always buy the lowest fare and only missed one UG in several years. Just got back from a day in BOS and I was up front both legs out LAX-DTW-BOS and back the same route. Total fare was $245.00 RT. Friday and Sunday are tough days for that route too and I have not missed one. I think for Plat and Diamond fare class will be less of an issue for the next year or so. It gets more important during a good economy. I also think the fact that it is so rare to sit in the back gives people the entitlement syndrome. I know I will not say a word when I do eventually miss one....NW/DL been berry berry good to me.

I'm sorry but I have to ask; How did you get 115K MQM's and how will you get to 140K? BIS or credit card? or how?

And yes diamond will help AS LONG AS THERE IS upgrade inventory.

I love that DL holds seats as I normally will buy a ticket only a couple of days before my flight so I can buy a higher fare class and either get the upgrade at time of booking or will be higher on the upgrade list then people like the OP who are in a lower fare bracket.

[QUOTE=avidflyer;12515298]Perhaps the OP had such good upgrade success at the x-day window that he did not realize that sometimes one does not get an upgrade when there are seats for sale. One could reach PM not knowing how the UG lottery works because the winners rarely bother to inquire about the rules. :D :p

I will echo avidflyer, Delta been berry berry good to me. (see my signature)

Ivanl3,

Sorry for the abbreviations. V bucket is where the first class upgrades come from. Any number greater than zero when your window to clear hits (PM -platinum 5 days, GM - gold 3 days, ,FO-Silver 1 day) and upgrades clear until V=0. The last flight lists the front cabin as domestic business, and that is the X bucket.

I use Expertflyer to get the information.

http://www.flyertalk.com/forum/delta...-4th-tier.html
or
heaven forbid, Delta.com
http://www.delta.com/skymiles/about_skymiles/index.jsp
and in more details
http://www.delta.com/skymiles/about_...es_program.jsp

I have to agree with avidflyer that Dl has been good to me once I got the hang of it. I have even been upgraded 1 min before doors close from an award ticket!

Nice... but when on NW I was upgraded 6 days before the door closed, on an award ticket, I'll have lots to figure out on DL.

It's been said before, and this thread warrants repeating it: people shouldn't be allowed to post until they have already have some minimum of posts.

Or how about any member clicking the post reply button before reading typed reply:p J/K

What I think you were trying to type is no new member should have new thread posting permission until they have reached a min number of posts.

Since your stated above rule would make it so they could never post..;)

I seem to be having a new glitch on a NW-metal ticket booked on nwa.com.

Mrs. Watchful is a brand new silver medallion - and we split the reservations so each would be eligible for upgrades separately. (Done several days before upgrades would run.)

As it turns out her seat was upgraded but mine has not. Rather odd...NW upgrades usually go through rather predictably for me.

I called the elite line # and she said my status clearly shows, so she did not know why this happened. :confused:

I will do online checkin this afternoon and see if the upgrade goes through at that time.