Upgrade Guarantee
#1
Original Poster
Join Date: Aug 2005
Location: Michigan
Programs: Starwood and NWA Plat
Posts: 257
Upgrade Guarantee
Is it true that there is no longer and "upgrade guarentee"? I called the platinum number today and the lady that answered said "That promotion ended in September". I replied that I didn't realize it was a "promotion". Is this true? Now we get nothing for sitting in coach?
#2
FlyerTalk Evangelist
Join Date: Jun 2006
Location: LAX/BOS/HKG/AMS/SFO...hmm, I need a life.
Programs: United1K, AA ExPlAAt, DL MM/Gold, Hilton Diamond, Avis First
Posts: 13,316
Is it true that there is no longer and "upgrade guarentee"? I called the platinum number today and the lady that answered said "That promotion ended in September". I replied that I didn't realize it was a "promotion". Is this true? Now we get nothing for sitting in coach?
#3
Original Poster
Join Date: Aug 2005
Location: Michigan
Programs: Starwood and NWA Plat
Posts: 257
You're probably right. I for one am very very sick of hearing Delta say "there are no changes to the Medallion Program" in all their press releases and their SPAM. Well no kidding, you treated your Elites like crap before and you still do. And the Worldperks program is just gone, it hasn't changed either!
CONTINENTAL, HERE I COME!
CONTINENTAL, HERE I COME!
#4
In Memoriam
Join Date: Feb 2003
Location: TPA DL GM/ 2.8 MM
Posts: 1,132
Is it true that there is no longer and "upgrade guarentee"? I called the platinum number today and the lady that answered said "That promotion ended in September". I replied that I didn't realize it was a "promotion". Is this true? Now we get nothing for sitting in coach?
#5
Join Date: Jun 2005
Location: Huntsville, AL
Programs: DL DM 1.929MM, Hilton Lifetime Diamond, IHG Platinum, Avis CHM, Marriott Titanium (lifetime gold)
Posts: 7,860
You get the seat you paid for.
Continental is a fine airline, and should serve you well. However you are likely to enjoy a lower upgrade rate at CO than you would experience on NW or DL.
David
Continental is a fine airline, and should serve you well. However you are likely to enjoy a lower upgrade rate at CO than you would experience on NW or DL.
David
#6
Join Date: Aug 1999
Location: Alexandria, VA, USA NW Platinum Elite Since 1999, United GoldMM, Hyatt Plat, SPG Gold, Hilton Gold, Hertz #1 Gold, IC Ambassador, Avis Chairman's
Posts: 7,445
#8
Original Poster
Join Date: Aug 2005
Location: Michigan
Programs: Starwood and NWA Plat
Posts: 257
Yes I do and I have NO problem with that what so ever... and I actually, sit in coach 90% of the time. But Worldperks said, "I guarantee we will upgrade you, if we don't, we'll give you a 1000 points"... a very good statement to say, we think you're valuable enough to upgrade you, and if we don't we'll compensate you. I thought that was going above and beyond. My point is, these above and beyond's are getting taken away very quickly with no communication. Other than Delta word-smithing everything to make it appear as if the Worldperk program isn't changing at all either. If I hear one more time that they are taking the best of both programs and combining them to make a world class program, I may puke! ( I say most of this tongue in cheek, because everyone knew it would happen this way)
#9
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
So why all the vitriol? Make your analysis of competitive routes, services, and FF programs, and move on if you choose. Most consumers make a dozen choices every day.
#10
In memoriam
Join Date: May 2005
Location: DAL
Programs: SWA A list preferred and CP, Hilton Lifetime Diamond, Hertz President's club
Posts: 9,803
Upgrades are a privledge not a right. It was nice of NW to compensate when you didnt get one, but since they are not an entitlement why should DL compensate us for not getting one. And the griping it is gone as if we have been slighted just adds to the sense of being owed. Upgrades are a benefit folks...if you want to be guaranteed you are up front buy a first class ticket!
Let the kool aid comments begin........
Let the kool aid comments begin........
#11
Join Date: Jun 2009
Location: somewhere warm
Posts: 59
well said!
Upgrades are a privledge not a right. It was nice of NW to compensate when you didnt get one, but since they are not an entitlement why should DL compensate us for not getting one. And the griping it is gone as if we have been slighted just adds to the sense of being owed. Upgrades are a benefit folks...if you want to be guaranteed you are up front buy a first class ticket!
Let the kool aid comments begin........
Let the kool aid comments begin........
#12
Join Date: Aug 2009
Location: TN
Programs: DL 2MM, AA ExPlat, UA S, HH S, MR LT Titanium, National Exec
Posts: 317
Upgrades are a privledge not a right. It was nice of NW to compensate when you didnt get one, but since they are not an entitlement why should DL compensate us for not getting one. And the griping it is gone as if we have been slighted just adds to the sense of being owed. Upgrades are a benefit folks...if you want to be guaranteed you are up front buy a first class ticket!
Let the kool aid comments begin........
Let the kool aid comments begin........
As a group in general, we business traveller's tend to get like spoiled little brat's, I want I want I want. There is some unfounded feeling of entitlement, I see it in boarding, I see it before take off (EVERY week on my flight there is someone in F that beleives they don't have to turn their cell phone off). What I think is ironic is for most, we are not even paying for these flights (our client is) so all these benefits are FREE.
I know it is disappointing to have a perk taken away. But in the long run, it's just a business, and we are customers. Blah Blah Blah on the rants about Delta is lying to us. As said many times before, you can take your business elsewhere, but whining isn't going to make me ponder and follow you if that is your goal
#13
Join Date: Jul 2006
Location: Inland Empire!
Programs: NW Plat (formerly), UA 1K, Hilton Silver, Hyatt Plat
Posts: 2,917
Upgrades are a privledge not a right. It was nice of NW to compensate when you didnt get one, but since they are not an entitlement why should DL compensate us for not getting one. And the griping it is gone as if we have been slighted just adds to the sense of being owed. Upgrades are a benefit folks...if you want to be guaranteed you are up front buy a first class ticket!
Let the kool aid comments begin........
Let the kool aid comments begin........
#14
FlyerTalk Evangelist
Join Date: Jun 2006
Location: LAX/BOS/HKG/AMS/SFO...hmm, I need a life.
Programs: United1K, AA ExPlAAt, DL MM/Gold, Hilton Diamond, Avis First
Posts: 13,316
Upgrades are a privledge not a right. It was nice of NW to compensate when you didnt get one, but since they are not an entitlement why should DL compensate us for not getting one. And the griping it is gone as if we have been slighted just adds to the sense of being owed. Upgrades are a benefit folks...if you want to be guaranteed you are up front buy a first class ticket!
Let the kool aid comments begin........
Let the kool aid comments begin........
#15
Join Date: Apr 2008
Location: Atlanta
Programs: DL Diamond in 2010, Kimpton Inner Circle
Posts: 317
Wow. Where did you here that? Please provide a link of a reference to support your statment about this change.