New Account History is a mess
Oct 1, 2009, 5:00 pm
#2
Join Date: Jun 2004
Location: MKE
Programs: DL Diamond, 2 MM
Posts: 1,009
).
Oct 1, 2009, 5:42 pm
#4
FlyerTalk Evangelist
Join Date: Mar 2004
Location: Under an ORD approach path
Programs: DL PM, MM. Coffee isn't a drug, it's a vitamin.
Posts: 12,935
See this note at the bottom of the account page on delta.com:
That is the case with Mrs. Gargoyle, who has active current accounts on both NWA and DL.
If you linked your WorldPerks and SkyMiles accounts, and you don't see your previous WorldPerks account activity, you can still log into nwa.com with your WorldPerks number and PIN to review this activity until your accounts are fully merged. Once your accounts have been fully merged, you will receive an email notification from us. All linked accounts will be merged before the end of the year.
NOTE: If you are a SkyMiles member who did not link a WorldPerks account, all of your account activity should be accurate.
NOTE: If you are a SkyMiles member who did not link a WorldPerks account, all of your account activity should be accurate.
Oct 1, 2009, 5:44 pm
#5
Join Date: May 2008
Location: SFO
Posts: 851
Oct 1, 2009, 5:57 pm
#6
Join Date: Nov 2007
Location: Northern VA
Programs: DL DM, UA 1K
Posts: 142
IT issues
Having worked IT for many years, I would suggest the following:
Wait a day or two...I am fairly confident that the people doing the migration are aware of the issues you are seeing and are working on them.
If your miles or MQM's are still not right after 5 or 6 days, then call. You will have waited out the rush and get better attention. Unless the balance in your account is critical to upcoming travel, you will be better waiting.
Panic rarely improves a situation.
Wait a day or two...I am fairly confident that the people doing the migration are aware of the issues you are seeing and are working on them.
If your miles or MQM's are still not right after 5 or 6 days, then call. You will have waited out the rush and get better attention. Unless the balance in your account is critical to upcoming travel, you will be better waiting.
Panic rarely improves a situation.
Oct 1, 2009, 7:45 pm
#9
Join Date: Jan 2002
Location: RST
Programs: Delta Diamond; Hilton Diamond; Accor Gold
Posts: 4,839
Wait a day or two, then call in.
I hope you have a copy of your page, most FT WP do, or should!
The system will look messy as they merge the accounts. In fact, they are moving the DL accounts over to WP and plan to use the WP software as their base.
Sucu a masive shift in databases will take time.
I hope you have a copy of your page, most FT WP do, or should!
The system will look messy as they merge the accounts. In fact, they are moving the DL accounts over to WP and plan to use the WP software as their base.
Sucu a masive shift in databases will take time.
Oct 1, 2009, 9:23 pm
#10
Original Poster
Join Date: Oct 2000
Posts: 372
What's a backup
This is a realtime business. They've got layers of backups in multiple remote locations several times an hour.
I would have thought that the betas and simulations would have worked out the issues without having to display such incompetence to the world.
If this is an improvement, then I want yesterday back.
Oct 1, 2009, 9:26 pm
#11
FlyerTalk Evangelist
Join Date: Jul 2005
Location: The Sunshine State
Programs: Deltaworst Peon Level, TSA "Layer 21 Club", NW WP RIP
Posts: 11,370
My DL SM account now has pure NW flights(which were credited to WP--totally nothing to do with DL) from two years ago added to the bottom of the activities list. I did not search to see how far back they go.
However, my remaining ONE WorldPerk mile has still not transferred over. I'm p*ss*ed!!!! You better transfer that mile, DL!!!!
Oct 2, 2009, 12:12 am
#12
Join Date: Feb 2001
Location: SEA
Programs: DL GM, UA nobody, Marriott Gold
Posts: 845
My miles are all accounted for but they shouldn't let programmers pick how things are displayed all the time...
"Non Air Activity Bonus: DL Data Migration Bonus promotion"
This seems to be the catch-all bucket for Amex double miles, some Amex monthly miles, etc.
"Non Air Activity Bonus: DL Data Migration Bonus promotion"
This seems to be the catch-all bucket for Amex double miles, some Amex monthly miles, etc.
Oct 2, 2009, 12:19 am
#13
Join Date: Sep 2008
Location: SEA
Programs: AA Plat, DL PM (not for long)
Posts: 546
Has anyone's account been merged yet?
Oct 2, 2009, 5:27 am
#14
Join Date: Nov 2003
Location: BOS/MHT (Lakes Region)
Programs: DL PM(sigh)/2.3MM & a bunch of other programs...
Posts: 692
Gone Baby, Gone
Current Membership Level:
Medallion Qualification Miles (year to date): 0
Medallion Qualification Miles (previous year): 0
Medallion Qualification Segments (previous year): -1
Current SkyMiles Mileage Balance 0
Million Miler™ Miles 0
SkyMiles Mileage Expiration
My account was a SkyMiles account, not an NWA transfer.
I guess I owe them a segment. As long as everything is still in the back-end systems, I can live with it until they clear whatever glitches there are between it and the website.
I've never seen a "technology tune-up" that didn't require a return visit to the repair shop, so this is no big surprise.
Medallion Qualification Miles (year to date): 0
Medallion Qualification Miles (previous year): 0
Medallion Qualification Segments (previous year): -1
Current SkyMiles Mileage Balance 0
Million Miler™ Miles 0
SkyMiles Mileage Expiration
My account was a SkyMiles account, not an NWA transfer.
I guess I owe them a segment. As long as everything is still in the back-end systems, I can live with it until they clear whatever glitches there are between it and the website.
I've never seen a "technology tune-up" that didn't require a return visit to the repair shop, so this is no big surprise.
Last edited by SeaClay007; Oct 2, 2009 at 5:29 am Reason: Always SM Account
Oct 2, 2009, 5:49 am
#15
Join Date: Oct 2008
Location: RDU
Programs: AA GM, DL DM, DSC
Posts: 1,540
It will get worked out over the next few days but until then I am confident that my itins and accrual to date are in the new system and accurate, its just a minor glitch when trying to view it from dl.com.
I take some comfort in the fact that dl IT recognized the value of the WP system, retained it and are migrating us all to that system rather than keeping the dl system "just because".
Retaining me as a customer though, is another matter... very disappointed in dl lately.