Cell phone coverage on an ocean liner
#1
Original Poster
A FlyerTalk Posting Legend




Join Date: Mar 2001
Posts: 55,213
Cell phone coverage on an ocean liner
Friends of ours from Dusseldorf are sailing to New York on the QMII and will arrive on Thursday. I wanted to call them about plans for Friday but the calls would not go through, not even to voice mail. Is there no coverage aboard ship? Anyone know?
#2
FlyerTalk Evangelist, Ambassador: World of Hyatt


Join Date: Jul 2001
Location: New Jersey
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 47,406
I think you have to call using the ships satellite phone hookups.
Call Cunard and they should be able to give you the number for the ship.
Expect to pay dearly for the pleasure of confirming your plans
Call Cunard and they should be able to give you the number for the ship.
Expect to pay dearly for the pleasure of confirming your plans
#4
In Memoriam
Join Date: Feb 2000
Location: Easton, CT, USA
Programs: ua prem exec, Former hilton diamond
Posts: 31,801
Many ships have coverage, but it's very specific, very expensive, and most passengers don't use it. Dollars a minute.
They contract with one carrier or the other to provide exclusive coverage, put an antenna on the ship, and relay it via sattelite.
I don't believe the QM II is one of those though.
This page
http://home.earthlink.net/~ecps92/ce...20at%20sea.htm
Has a fairly good listing of what ships have what coverage, with links to the carrier sites to check on your ship. Cunard isn't listed, I would assume they are not offering coverage.
They would have gotten a number of the ship you could call or a land based operator to get them a message with their sailing documents, you can probably get it from Cunard at 1-800-7CUNARD
If they use the call ship service (whatever the name of the service is), expect to pay $7 a minute to call them and leave a message.
They contract with one carrier or the other to provide exclusive coverage, put an antenna on the ship, and relay it via sattelite.
I don't believe the QM II is one of those though.
This page
http://home.earthlink.net/~ecps92/ce...20at%20sea.htm
Has a fairly good listing of what ships have what coverage, with links to the carrier sites to check on your ship. Cunard isn't listed, I would assume they are not offering coverage.
They would have gotten a number of the ship you could call or a land based operator to get them a message with their sailing documents, you can probably get it from Cunard at 1-800-7CUNARD
If they use the call ship service (whatever the name of the service is), expect to pay $7 a minute to call them and leave a message.
#7
In Memoriam
Join Date: Feb 2000
Location: Easton, CT, USA
Programs: ua prem exec, Former hilton diamond
Posts: 31,801
Found the numbers for the QM2
QUEEN MARY 2 GREAT BRITAIN OTHERS INMARSAT B SYSTEM
Numbers: 323576220 [Voice Service]
323576221 [9.6Kbit/s Fax]
323576222 [9.6Kbit/s Data]
391030830 [64Kbit/s High Speed Data]
323576210 [Voice Service]
323576211 [9.6Kbit/s Fax]
323576212 [9.6Kbit/s Data]
391030829 [64Kbit/s High Speed Data]
Than follow the directions on this page to make the call based on where the ship is
http://support.inmarsat.com/calling/calling_to.aspx
It's like $15 a minute.
QUEEN MARY 2 GREAT BRITAIN OTHERS INMARSAT B SYSTEM
Numbers: 323576220 [Voice Service]
323576221 [9.6Kbit/s Fax]
323576222 [9.6Kbit/s Data]
391030830 [64Kbit/s High Speed Data]
323576210 [Voice Service]
323576211 [9.6Kbit/s Fax]
323576212 [9.6Kbit/s Data]
391030829 [64Kbit/s High Speed Data]
Than follow the directions on this page to make the call based on where the ship is
http://support.inmarsat.com/calling/calling_to.aspx
It's like $15 a minute.
#8
FlyerTalk Evangelist
Join Date: Dec 2006
Posts: 21,648
#9




Join Date: Feb 2005
Location: TPA
Programs: UA Global Services 3MM, Hyatt Lifetime Globalist
Posts: 2,948
Cingular provides wireless phone and data coverage in the Caribbean and other locations on Carnival, NCL and Royal Caribbean. I was not able to find any info on any carriers that provide TATL Cunard service.
#10
Join Date: Dec 2005
Location: DTW
Programs: NW Platinum Elite, *Wood Platinum, HHonors Diamond, Hertz PC, National Exec Elite
Posts: 1,644
It was .50 a minute for internet. If you're quick, not too bad to hop on and off to check your email.
#11
Senior Moderator




Join Date: Oct 2001
Location: San Francisco, CA
Programs: UA Plat/2MM [23-yr. 1K, now emeritus] clawing way back to WN-A List; MR LT Titanium; HY Whateverist.
Posts: 12,458
Let me move this to our Travel->Cruises forum for added help. Ocn Vw 1K, Moderator, TravelBuzz
#13
Original Poster
A FlyerTalk Posting Legend




Join Date: Mar 2001
Posts: 55,213
Thank you everybody. Wow, I won't pay those high rates to confirm plans. I did send an email yesterday but I have no idea if my friend would even think to do something as mundane as checking email on her first-ever transatlantic voyage. Well, her boat docks in Brooklyn at 7:30am tomorrow. I'll call her tomorrow morning. As an aside, I assume she won't be a sufferer of jet lag. Isn't that a benefit of taking a ship?
#14
FlyerTalk Evangelist
Join Date: Jan 2002
Location: west of DFW airport
Programs: AA LT Gold 1.9 MM flying my way to LT PLAT
Posts: 11,074
The QM2 will regain cell service outside of the overpriced ship's plan when it gets close to the US mainland. You can start calling about 2 hours prior to the arrival in NY. That will work if your friend has the phone turned on. Cunard turns off its very expensive cell service at a fixed point when arriving at every port.
All ships have had very serious complaints about having their relay service turned on when people wanted to use the much, much less expensive regular service.
I have friends in Alaska who have to be very careful when using their cell phones that they don't pick up a relay on a cruise ship (which are supposed to be turned off) when they try to make a call. Even if you are not a passenger on such ship, you can get a surprise bill. Of course you can fight it, but that is a big bother.
All ships have had very serious complaints about having their relay service turned on when people wanted to use the much, much less expensive regular service.
I have friends in Alaska who have to be very careful when using their cell phones that they don't pick up a relay on a cruise ship (which are supposed to be turned off) when they try to make a call. Even if you are not a passenger on such ship, you can get a surprise bill. Of course you can fight it, but that is a big bother.


