What happened to the cruising experience? Our view.
Apr 9, 2023, 7:36 pm
#1
Original Member
Original Poster
Join Date: May 1998
Location: Escondido CA USA
Programs: AS, UA, HY, Hil, Merr
Posts: 3,207
What happened to the cruising experience? Our view.
We want to share some observations from our most recent cruise with Holland America (10-day Mexico, ending April 4th, 2023) on the Zaandam out of and returning to San Diego, CA. Note that this is our experience, and may or may not be that of others.
We are 4 star with Holland American but have not cruised since Jan 2020, and that was with Regent 7 Seas. We were shocked at all the changes that HAL has instituted since our last cruise with them, mostly (my guess) to deal with the during/post covid operations and the pile of losses that they incurred.
BOARDING was a bit different, as they separated some cabin levels and 4/5 star to a faster track. It then became the same old warehousing of people to continue to get aboard. This was partially because the ship came in late, compounding boarding and disembarking passengers and traffic in the area. Our category for boarding was “to be determined” on our home printed boarding passes. At the first passenger sort, they looked at our passport (not required for this voyage, but we brought them) and photographed it for their card system. We were told to board with the “A” group. We went to the waiting area. Soon A was called, but we were turned back because our passes were (TBD) not explicitly A. It was nearly impossible to go backward in the funnel system they were using. After talking with a HAL supervisor, we were again told as 4 star to board, this time she cleared us with the person that turned us away originally. This process was a mess, and particularly for people with walkers, canes, walking sticks, or mobility issues. Fortunately, those in wheel chairs were given a go ahead, before others were allowed on ship.
No key cards were issued prior to boarding. The key cards were outside the room in the mail slot.
APP for your phone is the new paper. HAL makes it difficult with out using their APP. Unfortunately, our cell phone did not support their APP and we never could use it. We did go to the desk twice, as the wifi would also not work with our phones. T-Mobile, told us to keep our phone in Airplane mode, which we did.
WIFI was included in our package. We normally do not use this on HAL, as it is terrible. They now have a two-tier service. The one we had was the lower level and it was not very useful. After some help from the desk, I was able to receive and send e-mails. Texts were slow sending the whole cruise, none were sent…who knows. My wife took her new laptop to the desk to get help with the wifi system, and they we unable to get it to work on there lower tier service… she gave up. She was able to use it offline. Perhaps they gave away the first tier to so many people as part of a package, it was just clogged up/
LAUNDRY was unchanged. This ten day is the shortest we have been on in decades, so many people may have not sent any? By the bag, $25. By the cruise dependent on the length of the cruise. For 10 days it is $85. Dry cleaning is more. You can also have wash done by the item. Examples include (in $’s): Pants 4; Dress 6.5; t-shirt 3; sox 2; underwear 2. This an upcharge (you will see this a lot now) for same day service of 50%. Laundry in by 9 AM had a fair chance of same day without upcharge, but next day was more likely. As a 4 or 5 star, our laundry is included.
DRINK PACKAGES are of multiple types. Our Premium package included booze (all), specialty coffee, canned water (they no longer have plastic bottles) and soft drinks. Almost all drinks under $11 each are included. We were told that is up to 15/day. BUT not delivered to your room, or from your mini bar. Also not including the reclosable cans sold before going on tour (the pop top can is $4, and the reclosable are $6). Why?
You can also buy a soft drink package ($8/da), a water package (from $25), nonalcohol ($18/da). These packages also exclude room service and mini bar. Wine bottle packages are also available. The cheapest is $120 for 4 bottles. You can consume these in your room, dining room or specialty dining. They will keep opened bottles until you choose to have some again. As 4 star, these packages are 50% off. Larger packages are available, at a slight discount. More expensive wines are available at an upcharge. All drinks are subject to an 18% service charge added to the bill. The package we got as an inducement to book included that service charge.
Specialty coffees, hot chocolate and teas are available in the Explorer Café. IF not part of a package, they may be purchased individually, as all beverages can be. The wait in the AM can be 15 minutes.
CASINO is available. We do not participate. Payouts and rules do not favor “sheep”.
CAPTAINS WELCOME 4/5 STAR, NEPTURE ETC is held. One might get a second drink complimentary, but of little value if you have Premium drink package. A toast, some recognitions, and intros of top crew.
MAIN DINING ROOM was operated differently. There is a fixed seating on 5. We had the open seating on 4. Physical access is limited, as the kitchen blocks off thru traffic, except for aft approach. There are two lines to this open seating floor. One is for unreserved/general. The other is for reserved and Orange Club Members (I don’t know). Reservations are given out each night/day for ½ the seating, but this is not done consistently. We normally can pick a table, show up the first few days and that table becomes ours. That did not happen on this cruise. We were forced into the long line at opening. They open at 5:30 for dinner (usually 10 minutes early).
The service was good to average-poor. Staffing is low, and translation a problem with some employees. This is a big slide down for HAL. Staff running at times. Rushing most times. Lots of apologies.
The menu is really where you can see the downgrade. A half dozen or so, appetizers (soup, salad, other), 4 or 5 entrées included, another 2-3 for an upcharge! These upcharges have taken up what was several more included entrees of the past. No included lobster, crab, lamb chops, etc. were served. 4-5 deserts. All must be ordered up front. This eases the process for HAL, makes it more difficult for the passenger, and promotes waste.
The food was generally all good to better, as we have found in the past.
Attire changed from time to time, but a collared shirt and a pair of long pants without designer holes would get anyone by each night. Some people dressed up in more formal attire on the two gala nights, but there was nothing to dress up for and none required.
We would never have become 4 star if this trip was our first 40 years ago.
PINNACLE GRILL is one of two specialty dining opportunities offered on the Zaandam. There is an extra charge to dine here. It is often given away as part of a package to get you on board. We were offered one night free here. As 4 star, we can eat here for 50% off the upcharge. Getting reservations is difficult, as they are giving it away to too many people. They are open for lunch and dinner and historically breakfast to some cabin categories (nepture and pinnacle clubs).
We had dinner here. The service is calmer here, but you still are required to pick your three courses in advance (and sides), and well as your beverage. Sort of like McDonalds. Only slightly chattier, but no running. Tables are provided in the size requested (2-8 top).
The included menu is smaller and has many of the best missing, that were included in the past. Some of those items are available for an ADDITIONAL upcharge. So, you pay for meals with your cruise, then pay extra to go to Pinnacle, then can pay even more for your choice of meal and even appetizer.
Only one appetizer per person. Additional are $7 each, yet another upcharge available.
I had shrimp cocktail, halibut and a Ben and Jerry’s pretend baked Alaska. My wife had crabcakes, lamb chops and a sundae. We shared two sides, asparagus and mushrooms. Coffee was offered as was a small plate of candies. We passed on the coffee, bagged up the six small candies and sipped our wine. People were there 1 ½ hours to about 2 hours.
CABIN SUITE number 6173, mid ship, starboard. TV is mainly set up to be watched from bed. TV is the information center for no APP and APP users too. You can view your bill, weather forecast, tours, port summaries, dining menus, safety video, etc. For TV there is BBC, FOX, MSNBC, PRIME 1 AND 2, and a couple other channels plus bow and stern cameras.
Our suite included binoculars, hair dryer, umbrella, robes (one size fits all), mini bar, a few drinks (upcharge), some glasses and two cashmere blankets. Liquid soap, shampoo and lotion are in dispensers. Shower cap. Eight pillows. Hangers were sufficient for a 10 day, but iffy on longer, as was hanging space for longer items. Plenty of drawers. Room for luggage under the bed.
We received the next day activity list in the room, as well as advertising and special invitations. No newspapers in the room or the library area. Daily puzzles required a trip to the library area after 8 AM. Ice was provided daily.
You can opt out of room service. Get once a day service, or as we did, go for twice a day. The service is fast and efficient. We had a couple requests. Each was fulfilled as requested and maintained.
Water pressure in the shower was average poor. Shower over tub.
We only got two towel animals. One in the early days, and one in the waning days. Each was added with turndown and 2 candies (no other time).
Hallway greetings were always there by our room steward and his assistant.
SAFETY was also handled differently. We were required to go to our life boat station and have our room card scanned. We were required to watch a safety video (other TV functions will not work until this has been run), and listen to a spiel from the captain. Life jackets were in the room and a video showed how to wear them.
GRATUITIES are assessed based on the room category you are in. Ours were $18/person/da. They were picked up by our travel agent and in our package (bit confusing, but we did not pay separately). Most services come with an 18% gratuity added. Unlike in the past on HAL, there was no discouragement from giving cash to anyone if you wished, as well. I pine for the days we tipped those who best served us at the end of the cruise…ended long time ago in favor of a flat assessment shared more broadly.
TOURS were really handled differently. As we did not go ashore on the two stops that required a tender ride (my mobility issues), what I say here does not include those ports, except to say tender ticket were required. Tender ticket numbers were called and those holders went to the forward or aft areas to board, as directed.
We took three tours. Our first was in Pichilingue (La Paz). We did La Paz Cultural Highlights. No tickets were issued. On the APP or at the shore desk, you would find the time to meet at the bottom of the gangway. On the day of the tour, an announcement would be made to head for that meeting. All tours seemed to require going to the front of the ship and then down to A floor to exit. This replaced the meeting and longs waits in the show room the last time we were on HAL. Big improvement! Our tour included 5 tacos (actually tostados) at 10 AM! Ceviche, lobster, chicken, shrimp and crab. They also provided a beverage of your choice. The tour was generally comfortable for those with mobility issues, and bathroom breaks were offered (at the expense of seeing what others saw).
Our second tour was in Mazatlán. It was called Mexican Dance. We did the rounds on the bus and then went to a theatre (stage and dance floor, surrounded by tables and chairs). There were group dances, singing and individual costume parading. The viewing was good. Lots of photos. Food and drink were available (separate charges). Large bathrooms were nearby in the building.
Our third tour was in Puerto Vallarta. This was a Best of… tour. A visit to a church and then a fiesta at a hacienda that makes Tequila. Access to the church was difficult and I passed. The steps had no railing and the vendors took up the wall space. Later I found out a back entrance was available. The visit to the Tequila Factory was a surprising good package. As a group we were shown the process of making Tequila and the importance of the agave used. We were then placed in a room and got the sales pitch. We tasted 5 tequilas (lots of us skipped one or more). We were then free to go to the tables outside (covered) to have a nice buffet lunch. Open bar, with drinks delivered to the table. The buffet was small, but had several choices and massive quantities. Once the meal was done, the fiesta shifted gears. Again, Mexican dancing in costume adorned a small stage. Next, we saw a dancing horse perform. There was a pinata and other audience participation events. They had a vaquero come out and show us some fancy rope work. Bathrooms were available at the hacienda. The day was only partially marred by a strike by truckers blocking the main highway. We were an hour late getting to the hacienda, and almost 3 hours late getting back to the ship. We lost out on our upscale dinner at Canaletto, and there was only 9PM reservations left, so we could not use that upcharge dinner.
THE LIDO is the casual dining place (BLD). This is a buffet experience with drink service at the table. Food obtained there could be consumed in that area, outside by the pool or brought back to your room. The main difference here was dishing up. Servers were used, no dishing up your own. Cookies, deserts on plates breads and sandwiches on plates were the exceptions. Casual is the flavor here. Several different stations are available. Ethnic choices often varied.
WINE TASTING held at least once. We, as 4 star, were comped, others paid $25. The tasting was held in the dining room. About 50 or so people attended. The head cellar master (also the cashier at the coffee bar) gave us the fundamentals of wine tasting. 4 wines were offered. A Torrontes from Argentina, a Sauvignon Blanc from Simi winery (CA), a Carmenere from Chile and a Josh Cellars Cab. It took about an hour.
DAILY ACTIVITIES were surprisingly redundant day to day. Movies, paper folding, coloring for adults, trivia, Friends of Bill, church services, pickle ball, stretch, yoga, art sales, Shop specials, tai chi, and the evening show. A couple items included a charge. Those that participate in such things would likely describe them differently.
THE DIVE IN offers several choices of Burgers and Dogs, along with fries. They also have a buffet table outside with a taco bar serve yourself? A covid surprise. Taco chips are also here, as is water. Located on 8, by the pool. This operation is practically unchanged.
DEMOGRAPHICS/ETC were changed from our prior experience on HAL. There were several children and teens aboard. Perhaps being close to spring break and being a short cruise accounted for this? There were hundreds of working age people. The number of people using wheel chairs, motorized seats, walkers, canes and walking sticks (including me) were up substantially. Lots of people with mobility issues, not using assistance were also on board. There were also a couple hundred obese passengers. The mix of ethnic groups seemed similar, given the cruise was USA to USA.
OTHER we did not use the pools (one was empty and under repair), hot tubs, art gallery, medical center, shops, greenhouse spa and salon, fitness center or photo gallery.
We are 4 star with Holland American but have not cruised since Jan 2020, and that was with Regent 7 Seas. We were shocked at all the changes that HAL has instituted since our last cruise with them, mostly (my guess) to deal with the during/post covid operations and the pile of losses that they incurred.
BOARDING was a bit different, as they separated some cabin levels and 4/5 star to a faster track. It then became the same old warehousing of people to continue to get aboard. This was partially because the ship came in late, compounding boarding and disembarking passengers and traffic in the area. Our category for boarding was “to be determined” on our home printed boarding passes. At the first passenger sort, they looked at our passport (not required for this voyage, but we brought them) and photographed it for their card system. We were told to board with the “A” group. We went to the waiting area. Soon A was called, but we were turned back because our passes were (TBD) not explicitly A. It was nearly impossible to go backward in the funnel system they were using. After talking with a HAL supervisor, we were again told as 4 star to board, this time she cleared us with the person that turned us away originally. This process was a mess, and particularly for people with walkers, canes, walking sticks, or mobility issues. Fortunately, those in wheel chairs were given a go ahead, before others were allowed on ship.
No key cards were issued prior to boarding. The key cards were outside the room in the mail slot.
APP for your phone is the new paper. HAL makes it difficult with out using their APP. Unfortunately, our cell phone did not support their APP and we never could use it. We did go to the desk twice, as the wifi would also not work with our phones. T-Mobile, told us to keep our phone in Airplane mode, which we did.
WIFI was included in our package. We normally do not use this on HAL, as it is terrible. They now have a two-tier service. The one we had was the lower level and it was not very useful. After some help from the desk, I was able to receive and send e-mails. Texts were slow sending the whole cruise, none were sent…who knows. My wife took her new laptop to the desk to get help with the wifi system, and they we unable to get it to work on there lower tier service… she gave up. She was able to use it offline. Perhaps they gave away the first tier to so many people as part of a package, it was just clogged up/
LAUNDRY was unchanged. This ten day is the shortest we have been on in decades, so many people may have not sent any? By the bag, $25. By the cruise dependent on the length of the cruise. For 10 days it is $85. Dry cleaning is more. You can also have wash done by the item. Examples include (in $’s): Pants 4; Dress 6.5; t-shirt 3; sox 2; underwear 2. This an upcharge (you will see this a lot now) for same day service of 50%. Laundry in by 9 AM had a fair chance of same day without upcharge, but next day was more likely. As a 4 or 5 star, our laundry is included.
DRINK PACKAGES are of multiple types. Our Premium package included booze (all), specialty coffee, canned water (they no longer have plastic bottles) and soft drinks. Almost all drinks under $11 each are included. We were told that is up to 15/day. BUT not delivered to your room, or from your mini bar. Also not including the reclosable cans sold before going on tour (the pop top can is $4, and the reclosable are $6). Why?
You can also buy a soft drink package ($8/da), a water package (from $25), nonalcohol ($18/da). These packages also exclude room service and mini bar. Wine bottle packages are also available. The cheapest is $120 for 4 bottles. You can consume these in your room, dining room or specialty dining. They will keep opened bottles until you choose to have some again. As 4 star, these packages are 50% off. Larger packages are available, at a slight discount. More expensive wines are available at an upcharge. All drinks are subject to an 18% service charge added to the bill. The package we got as an inducement to book included that service charge.
Specialty coffees, hot chocolate and teas are available in the Explorer Café. IF not part of a package, they may be purchased individually, as all beverages can be. The wait in the AM can be 15 minutes.
CASINO is available. We do not participate. Payouts and rules do not favor “sheep”.
CAPTAINS WELCOME 4/5 STAR, NEPTURE ETC is held. One might get a second drink complimentary, but of little value if you have Premium drink package. A toast, some recognitions, and intros of top crew.
MAIN DINING ROOM was operated differently. There is a fixed seating on 5. We had the open seating on 4. Physical access is limited, as the kitchen blocks off thru traffic, except for aft approach. There are two lines to this open seating floor. One is for unreserved/general. The other is for reserved and Orange Club Members (I don’t know). Reservations are given out each night/day for ½ the seating, but this is not done consistently. We normally can pick a table, show up the first few days and that table becomes ours. That did not happen on this cruise. We were forced into the long line at opening. They open at 5:30 for dinner (usually 10 minutes early).
The service was good to average-poor. Staffing is low, and translation a problem with some employees. This is a big slide down for HAL. Staff running at times. Rushing most times. Lots of apologies.
The menu is really where you can see the downgrade. A half dozen or so, appetizers (soup, salad, other), 4 or 5 entrées included, another 2-3 for an upcharge! These upcharges have taken up what was several more included entrees of the past. No included lobster, crab, lamb chops, etc. were served. 4-5 deserts. All must be ordered up front. This eases the process for HAL, makes it more difficult for the passenger, and promotes waste.
The food was generally all good to better, as we have found in the past.
Attire changed from time to time, but a collared shirt and a pair of long pants without designer holes would get anyone by each night. Some people dressed up in more formal attire on the two gala nights, but there was nothing to dress up for and none required.
We would never have become 4 star if this trip was our first 40 years ago.
PINNACLE GRILL is one of two specialty dining opportunities offered on the Zaandam. There is an extra charge to dine here. It is often given away as part of a package to get you on board. We were offered one night free here. As 4 star, we can eat here for 50% off the upcharge. Getting reservations is difficult, as they are giving it away to too many people. They are open for lunch and dinner and historically breakfast to some cabin categories (nepture and pinnacle clubs).
We had dinner here. The service is calmer here, but you still are required to pick your three courses in advance (and sides), and well as your beverage. Sort of like McDonalds. Only slightly chattier, but no running. Tables are provided in the size requested (2-8 top).
The included menu is smaller and has many of the best missing, that were included in the past. Some of those items are available for an ADDITIONAL upcharge. So, you pay for meals with your cruise, then pay extra to go to Pinnacle, then can pay even more for your choice of meal and even appetizer.
Only one appetizer per person. Additional are $7 each, yet another upcharge available.
I had shrimp cocktail, halibut and a Ben and Jerry’s pretend baked Alaska. My wife had crabcakes, lamb chops and a sundae. We shared two sides, asparagus and mushrooms. Coffee was offered as was a small plate of candies. We passed on the coffee, bagged up the six small candies and sipped our wine. People were there 1 ½ hours to about 2 hours.
CABIN SUITE number 6173, mid ship, starboard. TV is mainly set up to be watched from bed. TV is the information center for no APP and APP users too. You can view your bill, weather forecast, tours, port summaries, dining menus, safety video, etc. For TV there is BBC, FOX, MSNBC, PRIME 1 AND 2, and a couple other channels plus bow and stern cameras.
Our suite included binoculars, hair dryer, umbrella, robes (one size fits all), mini bar, a few drinks (upcharge), some glasses and two cashmere blankets. Liquid soap, shampoo and lotion are in dispensers. Shower cap. Eight pillows. Hangers were sufficient for a 10 day, but iffy on longer, as was hanging space for longer items. Plenty of drawers. Room for luggage under the bed.
We received the next day activity list in the room, as well as advertising and special invitations. No newspapers in the room or the library area. Daily puzzles required a trip to the library area after 8 AM. Ice was provided daily.
You can opt out of room service. Get once a day service, or as we did, go for twice a day. The service is fast and efficient. We had a couple requests. Each was fulfilled as requested and maintained.
Water pressure in the shower was average poor. Shower over tub.
We only got two towel animals. One in the early days, and one in the waning days. Each was added with turndown and 2 candies (no other time).
Hallway greetings were always there by our room steward and his assistant.
SAFETY was also handled differently. We were required to go to our life boat station and have our room card scanned. We were required to watch a safety video (other TV functions will not work until this has been run), and listen to a spiel from the captain. Life jackets were in the room and a video showed how to wear them.
GRATUITIES are assessed based on the room category you are in. Ours were $18/person/da. They were picked up by our travel agent and in our package (bit confusing, but we did not pay separately). Most services come with an 18% gratuity added. Unlike in the past on HAL, there was no discouragement from giving cash to anyone if you wished, as well. I pine for the days we tipped those who best served us at the end of the cruise…ended long time ago in favor of a flat assessment shared more broadly.
TOURS were really handled differently. As we did not go ashore on the two stops that required a tender ride (my mobility issues), what I say here does not include those ports, except to say tender ticket were required. Tender ticket numbers were called and those holders went to the forward or aft areas to board, as directed.
We took three tours. Our first was in Pichilingue (La Paz). We did La Paz Cultural Highlights. No tickets were issued. On the APP or at the shore desk, you would find the time to meet at the bottom of the gangway. On the day of the tour, an announcement would be made to head for that meeting. All tours seemed to require going to the front of the ship and then down to A floor to exit. This replaced the meeting and longs waits in the show room the last time we were on HAL. Big improvement! Our tour included 5 tacos (actually tostados) at 10 AM! Ceviche, lobster, chicken, shrimp and crab. They also provided a beverage of your choice. The tour was generally comfortable for those with mobility issues, and bathroom breaks were offered (at the expense of seeing what others saw).
Our second tour was in Mazatlán. It was called Mexican Dance. We did the rounds on the bus and then went to a theatre (stage and dance floor, surrounded by tables and chairs). There were group dances, singing and individual costume parading. The viewing was good. Lots of photos. Food and drink were available (separate charges). Large bathrooms were nearby in the building.
Our third tour was in Puerto Vallarta. This was a Best of… tour. A visit to a church and then a fiesta at a hacienda that makes Tequila. Access to the church was difficult and I passed. The steps had no railing and the vendors took up the wall space. Later I found out a back entrance was available. The visit to the Tequila Factory was a surprising good package. As a group we were shown the process of making Tequila and the importance of the agave used. We were then placed in a room and got the sales pitch. We tasted 5 tequilas (lots of us skipped one or more). We were then free to go to the tables outside (covered) to have a nice buffet lunch. Open bar, with drinks delivered to the table. The buffet was small, but had several choices and massive quantities. Once the meal was done, the fiesta shifted gears. Again, Mexican dancing in costume adorned a small stage. Next, we saw a dancing horse perform. There was a pinata and other audience participation events. They had a vaquero come out and show us some fancy rope work. Bathrooms were available at the hacienda. The day was only partially marred by a strike by truckers blocking the main highway. We were an hour late getting to the hacienda, and almost 3 hours late getting back to the ship. We lost out on our upscale dinner at Canaletto, and there was only 9PM reservations left, so we could not use that upcharge dinner.
THE LIDO is the casual dining place (BLD). This is a buffet experience with drink service at the table. Food obtained there could be consumed in that area, outside by the pool or brought back to your room. The main difference here was dishing up. Servers were used, no dishing up your own. Cookies, deserts on plates breads and sandwiches on plates were the exceptions. Casual is the flavor here. Several different stations are available. Ethnic choices often varied.
WINE TASTING held at least once. We, as 4 star, were comped, others paid $25. The tasting was held in the dining room. About 50 or so people attended. The head cellar master (also the cashier at the coffee bar) gave us the fundamentals of wine tasting. 4 wines were offered. A Torrontes from Argentina, a Sauvignon Blanc from Simi winery (CA), a Carmenere from Chile and a Josh Cellars Cab. It took about an hour.
DAILY ACTIVITIES were surprisingly redundant day to day. Movies, paper folding, coloring for adults, trivia, Friends of Bill, church services, pickle ball, stretch, yoga, art sales, Shop specials, tai chi, and the evening show. A couple items included a charge. Those that participate in such things would likely describe them differently.
THE DIVE IN offers several choices of Burgers and Dogs, along with fries. They also have a buffet table outside with a taco bar serve yourself? A covid surprise. Taco chips are also here, as is water. Located on 8, by the pool. This operation is practically unchanged.
DEMOGRAPHICS/ETC were changed from our prior experience on HAL. There were several children and teens aboard. Perhaps being close to spring break and being a short cruise accounted for this? There were hundreds of working age people. The number of people using wheel chairs, motorized seats, walkers, canes and walking sticks (including me) were up substantially. Lots of people with mobility issues, not using assistance were also on board. There were also a couple hundred obese passengers. The mix of ethnic groups seemed similar, given the cruise was USA to USA.
OTHER we did not use the pools (one was empty and under repair), hot tubs, art gallery, medical center, shops, greenhouse spa and salon, fitness center or photo gallery.
Apr 9, 2023, 9:04 pm
#2
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,145
Thanks for your trip report. Our first post-pandemic cruise was about 11 months ago on Seabourn. The experience was different: Service was not as polished, staff seemed to be learning as they go. As we had a Penthouse Suite, I was surprised that a brand new housekeeper was assigned to us rather than someone who was more experienced. Some issues with Seabourn following their own published Covid safety rules. Many issues on Seabourn were alike we find in our normal lives post-pandemic: Difficulty hiring and retaining good staff, managerial staff included.
We are T-10 days from boarding our next cruise, on Silversea. Based upon reviews, we are keeping our expectations low and hope for the best. In the end, what is important is that we complete the vacation with our health intact.
We are T-10 days from boarding our next cruise, on Silversea. Based upon reviews, we are keeping our expectations low and hope for the best. In the end, what is important is that we complete the vacation with our health intact.
Apr 10, 2023, 4:10 pm
#3
Original Member
Original Poster
Join Date: May 1998
Location: Escondido CA USA
Programs: AS, UA, HY, Hil, Merr
Posts: 3,207
747FC I hope your experience on Silversea is better than you expect. We are doing back to backs on Regent 7 Seas in September. I hope they have their act together. At least the ratio of employees to passengers will be much better.
Apr 11, 2023, 11:04 am
#4
FlyerTalk Evangelist
Join Date: Jan 2004
Location: About 45 miles NW of MCO
Programs: Acapulco - Gold, Panama - Red, Timothy Leary 8 Mile High Club
Posts: 29,249
We completed our first Princess cruise about 4 weeks ago. I can only compare it to 5 previous cruises on Norwegian and Royal Caribbean. Thus, seasoned Princess cruisers will have a different impression.
Embarkation was delayed several hours, boarding was as well. This was due to “deep cleaning” required as the previous cruise had an elevated level of norovirus. We did not see any evidence of illness through 10 nights, but a month later the Caribbean Princess is undergoing the same again.
We paid $60 pp per night for a combo package that included gratuities, wifi and drinks with a few meaningless other things. For us, it was good value. I am still drying out as it meant upping my daily alcohol consumption by at least a factor of 2X.
Princess uses medallions instead of cards for access. They worked well. The app, which gives nothing but trouble pre-cruise, worked flawlessly onboard. Wifi was slow, but adequate. It did bog down during peak times.
Food choices seemed somewhat reduced. But I played my trump card and shared a food sensitivity with the line before sailing. I was given a card that I brought to the MDR the first night. They paired me with a headwaiter who gave me the next days menus and prepared my food for me each night. He did an extraordinary job. I ate off menu several nights. He made special desserts. We felt very well taken care of.
The steward was practically invisible. But the medallion lets him know when we are out. In fact, he knew where we were. So the room was kept neat and clean. He made 3-4 visits daily while we were out.
The entertainment was adequate for us. We stayed out of the main showroom. We sat in bars after dinner enjoying the half dozen different musical entertainers that ranged from piano tunes to Irish folk music, classical violin to a small jazz combo. We got to know the staff of one bar quite well as we were there almost every night. I never approached the 15 drink daily limit. I did try several whiskies that were new to me far a small upcharge ($15 cap on our package).
Ports were ports. We took one ship excursion in Jamaica and one independent excursion in Costa Rica. The Panama Canal was interesting for a little while but I know all I ever need to know about it. I read The Path Between the Seas before sailing. I found the banana plantation in Costa Rica quite fascinating and ate several of the 26 varieties of bananas that are not exported. We wandered independently in Cartagena and Georgetown, Grand Cayman. Both now fall under the been there category. I drank a local beer in each port.
The pools were crowded. Chair hogs galore. I engaged in no sports activities and played/watched no silly games. Mrs BV took several classes in the fitness center. They were nothing special.
Disembarkation was a mess. We returned to a different terminal and had to wait for a shuttle to the original terminal. Fellow passengers swarmed each small shuttle as it arrived. Very little in the way of organization on the part of the cruise line. I felt like we were just shown to the door and then you’re on your own.
I would do Princess again, but I hate the drive to and from Ft Lauderdale. Our next cruise will be on MSC with the grandchildren because Port Canaveral in under 90 minutes away.
Embarkation was delayed several hours, boarding was as well. This was due to “deep cleaning” required as the previous cruise had an elevated level of norovirus. We did not see any evidence of illness through 10 nights, but a month later the Caribbean Princess is undergoing the same again.
We paid $60 pp per night for a combo package that included gratuities, wifi and drinks with a few meaningless other things. For us, it was good value. I am still drying out as it meant upping my daily alcohol consumption by at least a factor of 2X.
Princess uses medallions instead of cards for access. They worked well. The app, which gives nothing but trouble pre-cruise, worked flawlessly onboard. Wifi was slow, but adequate. It did bog down during peak times.
Food choices seemed somewhat reduced. But I played my trump card and shared a food sensitivity with the line before sailing. I was given a card that I brought to the MDR the first night. They paired me with a headwaiter who gave me the next days menus and prepared my food for me each night. He did an extraordinary job. I ate off menu several nights. He made special desserts. We felt very well taken care of.
The steward was practically invisible. But the medallion lets him know when we are out. In fact, he knew where we were. So the room was kept neat and clean. He made 3-4 visits daily while we were out.
The entertainment was adequate for us. We stayed out of the main showroom. We sat in bars after dinner enjoying the half dozen different musical entertainers that ranged from piano tunes to Irish folk music, classical violin to a small jazz combo. We got to know the staff of one bar quite well as we were there almost every night. I never approached the 15 drink daily limit. I did try several whiskies that were new to me far a small upcharge ($15 cap on our package).
Ports were ports. We took one ship excursion in Jamaica and one independent excursion in Costa Rica. The Panama Canal was interesting for a little while but I know all I ever need to know about it. I read The Path Between the Seas before sailing. I found the banana plantation in Costa Rica quite fascinating and ate several of the 26 varieties of bananas that are not exported. We wandered independently in Cartagena and Georgetown, Grand Cayman. Both now fall under the been there category. I drank a local beer in each port.
The pools were crowded. Chair hogs galore. I engaged in no sports activities and played/watched no silly games. Mrs BV took several classes in the fitness center. They were nothing special.
Disembarkation was a mess. We returned to a different terminal and had to wait for a shuttle to the original terminal. Fellow passengers swarmed each small shuttle as it arrived. Very little in the way of organization on the part of the cruise line. I felt like we were just shown to the door and then you’re on your own.
I would do Princess again, but I hate the drive to and from Ft Lauderdale. Our next cruise will be on MSC with the grandchildren because Port Canaveral in under 90 minutes away.
Last edited by BamaVol; Apr 11, 2023 at 11:09 am
Apr 11, 2023, 2:23 pm
#5
Join Date: Aug 2004
Location: GRR
Programs: Delta Plat & Million Miler
Posts: 1,376
Ha
We completed our first Princess cruise about 4 weeks ago. I can only compare it to 5 previous cruises on Norwegian and Royal Caribbean. Thus, seasoned Princess cruisers will have a different impression.
The Panama Canal was interesting for a little while but I know all I ever need to know about it. I read The Path Between the Seas before sailing.
a
The Panama Canal was interesting for a little while but I know all I ever need to know about it. I read The Path Between the Seas before sailing.
a
Thanks for your report. Chair hogs seem to be an inevitable part of the experience on most lines.
Apr 11, 2023, 4:48 pm
#6
FlyerTalk Evangelist
Join Date: Nov 1999
Programs: FB Silver going for Gold
Posts: 21,808
Princess boarding in San Pedro/Long Beach/Los Angeles was pretty much a disorganised shamble back in early 2016. I don't think the cruise lines hire enough personnel to board 2,600 pax (in that case, Star Princess).
Apr 12, 2023, 8:53 am
#7
FlyerTalk Evangelist
Join Date: Jan 2004
Location: About 45 miles NW of MCO
Programs: Acapulco - Gold, Panama - Red, Timothy Leary 8 Mile High Club
Posts: 29,249
I don’t think I can justify wasting YC on a 6 year old. I will admit to being influenced by their generous comp of top level status based on my HH Diamond status. It’s a shorty - just 4 nights. I think we will manage. What I’ve read over on CC about MSC has been mixed. But I only have to sail with them every 3 years to maintain status.
Apr 12, 2023, 11:00 am
#8
Join Date: May 2011
Location: San Antonio, TX
Programs: AA EXP, DL Silver, Global Entry
Posts: 1,863
Thanks for your trip report. Our first post-pandemic cruise was about 11 months ago on Seabourn. The experience was different: Service was not as polished, staff seemed to be learning as they go. As we had a Penthouse Suite, I was surprised that a brand new housekeeper was assigned to us rather than someone who was more experienced. Some issues with Seabourn following their own published Covid safety rules. Many issues on Seabourn were alike we find in our normal lives post-pandemic: Difficulty hiring and retaining good staff, managerial staff included.
We are T-10 days from boarding our next cruise, on Silversea. Based upon reviews, we are keeping our expectations low and hope for the best. In the end, what is important is that we complete the vacation with our health intact.
We are T-10 days from boarding our next cruise, on Silversea. Based upon reviews, we are keeping our expectations low and hope for the best. In the end, what is important is that we complete the vacation with our health intact.
Apr 16, 2023, 8:09 am
#9
Join Date: Jul 2000
Location: Manhattan NV
Programs: Hilton LTD, Hyatt Glob, Marriott LTTE, AA LTP, Avis PC, National EE, Seabourn DE
Posts: 3,030
Princess......three different reports from friends on three different cruises and all were quite common. Miserable.
My last cruise on Seabourn Serenity is probably my last cruise with Seabourn. It was a milestone award over Christmas period.
Next cruise is on Silversea Endeavor during June. Paid for with milestone award (20,000 USD+ if paid) and will probably be the last on Silversea.
I'm pleased that my likely final cruises on both lines were basically freebies and we leave with zero days credit towards future cruises. Companies are pushing the limits to what their customers will accept and they've exceeded my tolerance level. Much of the 4th quarter has been booked with Explora.. .
My last cruise on Seabourn Serenity is probably my last cruise with Seabourn. It was a milestone award over Christmas period.
Next cruise is on Silversea Endeavor during June. Paid for with milestone award (20,000 USD+ if paid) and will probably be the last on Silversea.
I'm pleased that my likely final cruises on both lines were basically freebies and we leave with zero days credit towards future cruises. Companies are pushing the limits to what their customers will accept and they've exceeded my tolerance level. Much of the 4th quarter has been booked with Explora.. .
Apr 16, 2023, 10:58 am
#10
FlyerTalk Evangelist
Join Date: Nov 1999
Programs: FB Silver going for Gold
Posts: 21,808
Princess......three different reports from friends on three different cruises and all were quite common. Miserable.
My last cruise on Seabourn Serenity is probably my last cruise with Seabourn. It was a milestone award over Christmas period.
Next cruise is on Silversea Endeavor during June. Paid for with milestone award (20,000 USD+ if paid) and will probably be the last on Silversea.
I'm pleased that my likely final cruises on both lines were basically freebies and we leave with zero days credit towards future cruises. Companies are pushing the limits to what their customers will accept and they've exceeded my tolerance level. Much of the 4th quarter has been booked with Explora.. .
My last cruise on Seabourn Serenity is probably my last cruise with Seabourn. It was a milestone award over Christmas period.
Next cruise is on Silversea Endeavor during June. Paid for with milestone award (20,000 USD+ if paid) and will probably be the last on Silversea.
I'm pleased that my likely final cruises on both lines were basically freebies and we leave with zero days credit towards future cruises. Companies are pushing the limits to what their customers will accept and they've exceeded my tolerance level. Much of the 4th quarter has been booked with Explora.. .
Apr 17, 2023, 2:57 pm
#11
Join Date: Jul 2000
Location: Manhattan NV
Programs: Hilton LTD, Hyatt Glob, Marriott LTTE, AA LTP, Avis PC, National EE, Seabourn DE
Posts: 3,030
Looking for newer, fresher experiences of which there are enough to keep me busy. Booked Crystal today for a portion of world cruise loaded with sea days.
Apr 18, 2023, 1:43 pm
#14
Join Date: Nov 2022
Posts: 59
I feel fortunate in that my first regular (non-expedition) cruise was last summer. So we were unable to compare it to the Glory Days* and we had a fine time. We have a longer cruise set for this summer.
Too bad about you experienced cruisers, don't know what you're going to do now.
* Thinking of the Springsteen song
Too bad about you experienced cruisers, don't know what you're going to do now.
* Thinking of the Springsteen song
Apr 19, 2023, 10:06 am
#15
Join Date: Feb 2018
Location: Flyover Country
Programs: Hilton Diamond, Free Range Airline Chicken
Posts: 202
I had my first post-pandemic cruise on HAL Noordam in Australia in Nov/Dec. I had a better experience than the OP. I was a fairly experienced cruiser pre-pandemic, but this was my first HAL cruise. Boarding was the quickest and smoothest I have ever had. I had a brief (five minute so) wait in line at one station, but otherwise literally walked straight through with no waiting.
The dining experience in MDR was great, excellent staff, I was encouraged to try extra side dishes or even second entrees. I enjoyed the food and service in the Pinnacle and the Italian specialty restaurant and went several times. As mentioned by the OP some of the Dishes in the Pinnacle and I believe in the MDR had a modest up charge. I didn’t like it, but just ignored those dishes, or a couple of times paid the up charge. I had heard great things about the clothesline bacon in the pinnacle, and I really liked it, though probably not as heavenly as I had built it up to in my mind. The only negative on dining was the Lido. It was a madhouse, not enjoyable, and it was a long wait to get any drink. It was routine for me to be more than half-finished with my meal before I got a soda, and one time I finished my meal and had to sit and wait for the drink and to get my key card back. This was the case with fountain drinks and orange juice, not anything fancy. I avoided the Lido whenever possible, often I would wait till after the lunch rush and eat at the Dive Inn just to avoid the Lido.
I used the app and the WiFi with no problems. Used the app for my pass to shore excursions with no worries.
‘Not HAL’s fault, but the trip was dogged by bad weather and rough seas. Three nights on the two week cruise were worse than my experience on the infamous Drake Passage! A couple of port calls were missed or late due to weather, and the Captain changed our itinerary, cancelling a leg South to Tasmania to make sure we could get through rough sea and be back on time at Sydney where many were to disembark and catch planes. But this wasn’t HAL’s fault.
In less than a month I have a transatlantic cruise on MSC, chosen because of great price and good itinerary and convenient timing. I am sure it won’t be a horror, but I do fear I won’t like it as well!
The dining experience in MDR was great, excellent staff, I was encouraged to try extra side dishes or even second entrees. I enjoyed the food and service in the Pinnacle and the Italian specialty restaurant and went several times. As mentioned by the OP some of the Dishes in the Pinnacle and I believe in the MDR had a modest up charge. I didn’t like it, but just ignored those dishes, or a couple of times paid the up charge. I had heard great things about the clothesline bacon in the pinnacle, and I really liked it, though probably not as heavenly as I had built it up to in my mind. The only negative on dining was the Lido. It was a madhouse, not enjoyable, and it was a long wait to get any drink. It was routine for me to be more than half-finished with my meal before I got a soda, and one time I finished my meal and had to sit and wait for the drink and to get my key card back. This was the case with fountain drinks and orange juice, not anything fancy. I avoided the Lido whenever possible, often I would wait till after the lunch rush and eat at the Dive Inn just to avoid the Lido.
I used the app and the WiFi with no problems. Used the app for my pass to shore excursions with no worries.
‘Not HAL’s fault, but the trip was dogged by bad weather and rough seas. Three nights on the two week cruise were worse than my experience on the infamous Drake Passage! A couple of port calls were missed or late due to weather, and the Captain changed our itinerary, cancelling a leg South to Tasmania to make sure we could get through rough sea and be back on time at Sydney where many were to disembark and catch planes. But this wasn’t HAL’s fault.
In less than a month I have a transatlantic cruise on MSC, chosen because of great price and good itinerary and convenient timing. I am sure it won’t be a horror, but I do fear I won’t like it as well!