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Old Mar 3, 2019 | 12:03 pm
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Charge for second meal

Holland America is now experimenting with charging $10 for anyone ordering a second dinner meal in the Main Dining Room. My information suggests this is being done on 4 of their ships now. We will be boarding the Eurodam shortly and will know first hand, as this is said to be one of them. So much for surf and turf? Ordering a second meal and sharing it with your significant other. Will have to see what happens if you just don't like the first one. Steak too tough? Food cold? I ordered it without the ______? Can I have 2 more lamb chops please?

Anyone aware of another cruise line doing this...or similar? Experience with HAL and this policy?
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Old Mar 3, 2019 | 5:00 pm
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Originally Posted by ranles
Holland America is now experimenting with charging $10 for anyone ordering a second dinner meal in the Main Dining Room. My information suggests this is being done on 4 of their ships now. We will be boarding the Eurodam shortly and will know first hand, as this is said to be one of them. So much for surf and turf? Ordering a second meal and sharing it with your significant other. Will have to see what happens if you just don't like the first one. Steak too tough? Food cold? I ordered it without the ______? Can I have 2 more lamb chops please?

Anyone aware of another cruise line doing this...or similar? Experience with HAL and this policy?
Another reason, among several, why we will probably never return to Holland America. Its not that were gluttons and, in fact, we actually lose weight on a cruise because were so active. As Ranles points out there are several reasons why a person or couple may need or want a second main course and not all of them are based on overconsumption. Yes I understand all the arguments about food wastage, etc., but cruising has typically been a safe haven where you could try something different without a lot of risk. Twenty plus years ago I had never had lamb and our waiter on Holland America offfered to bring me a second plate of rack of lamb. Been a cruise favorite ever since as lamb is not often on menus in local restaurants.
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Old Mar 3, 2019 | 5:10 pm
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Originally Posted by Randyk47
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Another reason, among several, why we will probably never return to Holland America. Its not that were gluttons and, in fact, we actually lose weight on a cruise because were so active.
My guess is you are the exception to the rule about 2nd meals, and that most who order them are in fact overweight gluttons (or perhaps "Over Enthusiastic Food Consumers".
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Old Mar 3, 2019 | 6:33 pm
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Originally Posted by mapleg
My guess is you are the exception to the rule about 2nd meals, and that most who order them are in fact overweight gluttons (or perhaps "Over Enthusiastic Food Consumers".
Actually I think the reverse is true and most people are experimenting. Doesnt help that cruise dinner portions on Holland America and maybe other lines have become quite small. True gluttons can always go the Lido and eat their hearts out at the buffet and indeed some do.
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Old Mar 3, 2019 | 8:33 pm
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We have given up on HAL, so no stake in this. However, I have a relative on the Eurodam now, and will reach out to see if there has been implementation.

The ad-hoc ordering option allows the cruiseline to make up for horrible courses that they serve: Hate the mahimahi or strip steak on your plate, no problem-- now, just order something else. I can only imagine the future arguments that will ensue when a piece of trash meal is now replaced with an additional meal that costs another $10, Wow...the profit motive is becoming clear.

Will this changed be rolled-out to all-inclusive lines as well? HAL owns Seabourn. I fear eventual standardization. Oh, I guess I do have a stake in this!
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Old Mar 3, 2019 | 10:55 pm
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I hope there's pushback on this. Either that or sit-down dining will soon enough become for-pay (and the buffet will not have a commensurate increase in seating capacity). That's sort of the case at Aida, the German-market sister line. At least wine and beer are complimentary.
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Old Mar 4, 2019 | 5:03 am
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Originally Posted by 747FC
Will this changed be rolled-out to all-inclusive lines as well? HAL owns Seabourn. I fear eventual standardization. Oh, I guess I do have a stake in this!
More likely if the test works out and is implemented across the HAL fleet first then Carnival Corporations other mass market lines will follow suit before theyd implement on Seabourn. Carnival Corporation has tested what I consider other revenue generating changes on their other lines with mixed results and have abandoned, changed, or implemented the changes accordingly. Might note that Holland America Cruise Line does not directly own Seabourn. Seabourn, Holland America, Princess, and P&O Australia are part of a subgroup of Carnival Corporation called the Holland America Group headquartered in Seattle. It is confusing because the group name is the same as one of the groups lines but each line has its own president.
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Old Mar 6, 2019 | 8:56 am
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If meal is sent back because it is improperly prepared, unappetizing or unsatisfactory in any manner then there shouldn't be a charge. But if the meal is consumed and the diner demands another for no apparent reason other than to fill their face then perhaps a charge is in order.

On a cruise (not HAL) we were seated in the MDR with a couple of substantial girth who on the first night ordered three entrees apiece, polished them off and proceeded to order multiple desserts. We arranged to be moved to another table for the rest of the cruise.
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Old Mar 6, 2019 | 3:26 pm
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Would you think a business would change their dining policy because of a couple of outliers? If there was a charge for multiple meals, then those people would just switch to the Lido and perhaps eat more?.

We share a hamburger at Red Robin for lunch. On the road we have share a 12 inch subway, and drink most of a bottle of wine. We are 74 and seldom eat as much.

On the one gala night they have lobster tail, we often will ask for a second. We seldom have lunch on a cruise, and find that the 4-5 oz. tail now served is not much different from the 10-11 oz one they served some years ago, only when you order two. We only have rice with it.

I, not my wife, have been known to ask for another short rib on that night, but not another meal. The deserts are too rich, so we normal each have ice cream. Most of the people on HAL, at least the longer cruises, are even older that we are (on average perhaps another 5 years). It is seldom I have seen anyone ask for a second meal, except when the first one was poorly done, or not as advertised. The everyday steak is often to tough for me to eat.

HAL must have observed more of what you saw, than what I have seen to take such a drastic move. Maybe on the shorter cruises, with many more younger people multiple orders are more common? We are 4 star with HAL and have just not seen this as a problem. More we have seen HAL service eroding, and there offering degraded. They have allowed there ratings to fall off seriously. Are they becoming Sears on the seas?
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Old Mar 7, 2019 | 11:18 am
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Originally Posted by Badenoch
If meal is sent back because it is improperly prepared, unappetizing or unsatisfactory in any manner then there shouldn't be a charge. But if the meal is consumed and the diner demands another for no apparent reason other than to fill their face then perhaps a charge is in order.
And prepare for an argument half the time. I mean, I agree in principle, but this sounds like a proposal that some corporate beancounter came up with in a vacuum without regard to the hassle and cost of actually implementing it.
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Old Mar 7, 2019 | 11:32 am
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Originally Posted by strickerj
I mean, I agree in principle, but this sounds like a proposal that some corporate beancounter came up with in a vacuum without regard to the hassle and cost of actually implementing it.
Some on cruise critic have hypothesized it's due to those using social media (Instagram, blogs and the like) who are ordering dishes just to photo it and not eat it. I still think it is the (whipped) bean counter theory as you surmise. I can see the mass-market lines in the future just offering a menu with a choice of one of each category, like at French restaurants, with supplements for various dishes (the latter of which I understand some cruisecos have tried in the past).
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Old Mar 7, 2019 | 2:16 pm
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I am just amazed how the whole "cruising product" continues to deteriorate with a new business model that nickels and dimes people to death. Been on 137 cruises since my first at age 21 and yes in my younger days I might have ordered 2 entrees at most. But it was just nice to know you could do so. Now I've had enough, no more for me. Cruises once were a relatively all-inclusive product (other than drinks and gratuities) but now prepare to have your pockets picked from the moment you've made your reservation!
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Old Mar 7, 2019 | 2:21 pm
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Originally Posted by worldspan
I am just amazed how the whole "cruising product" continues to deteriorate with a new business model that nickels and dimes people to death. Been on 137 cruises since my first at age 21 and yes in my younger days I might have ordered 2 entrees at most. But it was just nice to know you could do so. Now I've had enough, no more for me. Cruises once were a relatively all-inclusive product (other than drinks and gratuities) but now prepare to have your pockets picked from the moment you've made your reservation!
Either the fares go up or the amenities go down. You can't have both as the airlines have shown.

Requiring gluttons who order multiple entrees to pay a little extra to stuff their faces doesn't seem unreasonable.
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Old Mar 7, 2019 | 5:44 pm
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Originally Posted by YVR Cockroach
Some on cruise critic have hypothesized it's due to those using social media (Instagram, blogs and the like) who are ordering dishes just to photo it and not eat it. ...
Wow... if true, thats just sad, but I suppose not terribly surprising. I actually read through some of the CruiseCritic thread but couldnt finish it.
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Old Mar 10, 2019 | 10:36 am
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Adjusted for inflation, the price of cruising has gone down over the decades. For as much as people complain about cruising, they sure don't complain about the lower prices. Generally, when a company makes cuts, they cut something that is only utilized by a few, but has a disproportionately higher cost. The best victim statement people can make here is "cruising no longer will have an appeal if I can't try a bunch of dinner at no charge, and finish none of them". Excuse me as I shed a few tears. These poor cruisers have nothing to eat.

A few cruises ago, I sat next to a large, gluttonous family who ate multiple dinners each night. One night, I made the mistake of quickly glancing at the young boy who was eating 2 bowls of ravioli after eating 3 appetizers. I was immediately berated by his mother. This would be doing them a favor.
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